Chimnie Reviews 159

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

It's hard to believe that a company that connects home owners without the need for a real estate agent is new. Chimnie does what most people have been wanting to do for ages. The user experience is ph... See more

Rated 4 out of 5 stars

Current value too low for this high spec new build detached house. Air quality is now better now that there are many more electric vehicles. Access to all major motorways, M25, M3, M4, A3, M40, M1, M2... See more

Rated 5 out of 5 stars

So far the website has been really easy to use and not like anything i've seen done before. It's so much fun to create a wish list of potential dream homes. With the addition of having hundreds more p... See more

Rated 5 out of 5 stars

Chimnie is hands down the best experience to buy and sell property on. No faff with estate agents and you directly contact the home owners in the specific areas you want to move to for a quick, safe a... See more

Company details

  1. Property Administrator
  2. Geological Research Company
  3. Software Company

Written by the company

Chimnie.com is a UK-based property data platform designed to make property information more accessible, reliable, and useful for businesses and individuals alike. We specialise in providing comprehensive datasets covering residential and commercial properties across the country. Our mission is simple: to help our clients make smarter, faster, and more confident decisions about property. Our platform brings together a wide range of information, including property attributes, rebuild costs, planning permissions, geospatial risk indicators, energy-related features, and more. By combining official sources with advanced modelling and enrichment, Chimnie delivers data at a level of detail that sets us apart. We work with insurers, lenders, risk modellers, and property services providers who rely on accurate, up-to-date information to serve their customers. Whether it’s underwriting an insurance policy, assessing property value, or understanding risk exposure, Chimnie helps organisations save time, reduce costs, and improve decision-making. At the heart of what we do is a focus on trust and transparency. We invest heavily in data quality, ease of integration, and responsive customer support. Our clients know they can count on us not only for robust data, but also for a collaborative approach tailored to their needs. Chimnie.com is constantly evolving, adding new datasets and features to meet the challenges of a changing property landscape. We are proud to play a part in driving innovation in the UK property sector, and of offering our free public research platform at "chimnie.co.uk/search".


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

159 reviews

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1-star

No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

All good!!

Chimnie have now exceeded my expectations, after I initially had a very difficult experience when trying to use their site, as the information was a little confusing and a bit misleading.
I was trying to search for pre-market properties and had entered the site on the 'search properties' page.
Unfortunately, there was no clear distinction made between which properties were purely for report purposes and which were the pre-market ones. I made the mistake of getting quite excited about two potential properties which were not actually pre-market ones.
As it happens, any pre-market ones could only be accessed via the Plus membership, not the Lite membership.
Also, there had been some very misleading comments and links when viewing individual properties via the Lite account.
I wrote my initial review on Trustpilot, explaining my frustration and disappointment, and received a reply from the team, asking to chat with me about my experience.
I suspected it was just one of those polite replies, where they then attempt to defend and justify everything, whilst actually having no intention of making any changes whatsoever.
However - I was totally wrong!
I was contacted by the founder of Chimnie, and we had a long, friendly chat. They were totally open to listening to customers' opinions and very sorry about any confusion caused. They were eager to make whatever changes necessary to clarify information and make it a better experience when using the website.
They same day they sent me images of how the changes will look and operate, once implemented.
Well done to Chimnie for being so customer-focussed and open to review of practice!
They are lovely people, eager to please, and offer a great range of services - everything that could be needed when buying or selling a home, including some that cannot be found elsewhere. The pre-market feature is especially helpful.
I will definitely continue to use their services until I have managed to find and secure my new home, and would happily recommend them to others.
Thank you Chimnie!

May 27, 2023
Unprompted review
Chimnie logo

Reply from Chimnie

Hi Jan, thanks so much for your review - I am truly sorry you had a negative experience using our property reports. I believe the platform is currently set up the way that you suggest (property research reports are completely free to access and labelled as property reports, whereas pre-sale properties are accessible separately by Chimnie Plus users). If you have a few minutes to chat, we would really love to listen about we could have done better at each stage of your journey - thanks again so much for taking the time to share your challenges with us.

Update:
Thank you for the update Jan! You definitely shouldn't be seeing that option, unless you're on the Chimnie Plus programme (which should only show owners who have flagged themselves as preparing to sell). I'm wondering if there's an issue on the site? Unless you're on the programme you should see this at the top of every single property page:

Free Chimnie property report
This is not a sales listing. Chimnie shares data reports for every British property.

Is there any way you could check a property report and let me know? If there's an issue we will explore in depth.

Rated 5 out of 5 stars

Thanks, useful data

Thanks, useful data that I wasn't able to find on Rightmove.

March 13, 2023
Unprompted review
Chimnie logo

Reply from Chimnie

Thanks Mike, glad you found our property reports helpful!

Rated 4 out of 5 stars

Data quite extensive

Data quite extensive. Wish you had told what floor each apartment is.

February 27, 2023
Unprompted review
Chimnie logo

Reply from Chimnie

Thanks Elizabeth, we'll start work on this, appreciate the feedback!

UPDATE: Hi Elizabeth - we've now incorporated this data. Would be great to hear your feedback!

Rated 1 out of 5 stars

AVOID

I echo other people's experience with this website. We received an unsolicited letter from an unknown person saying they'd seen that our property was for sale. Which isn't correct. After responding to them it seems the information was sourced from this website. After some digging I would recommend people avoid such a website and their dodgy looking revenue generating processes.

February 27, 2023
Unprompted review
Chimnie logo

Reply from Chimnie

Hi Matthew, thanks for getting in touch. I'd like to learn a bit more about what has happened here, would you be happy to contact us at hello@chimnie.co.uk?

The biggest things I'd like to learn are whether:
- This person is a user of our platform or not? Or just found you via Google?
- If this was a user of our platform, what we should do to prevent the issues you experienced.
- What you subsequently did to resolve the issues after they arose.

Thanks very much in advance Matthew, very grateful for you having taken the time to let us know you had a problem.

Rated 5 out of 5 stars

Helpful team and useful information

They have information I could not find anywhere else. So far it has been the most useful website for making my own research on good property investment opportunities. I was able to find a hidden gem that was not on the market, and they helped with finding the owner (as it happens, the property is rented out at the moment) so I could start the negotiation.

January 13, 2023
Unprompted review
Rated 1 out of 5 stars

Chimnie please can you respond as I…

Chimnie please can you respond as I cant seem to contact any other way.
Have the houses on your website ever been or likely to be on the market? I signed up because I wanted to look at some properties but it seemed to want my details of my house first - I dont want to advertise it yet, I am just looking and now my house is on your site, I dont want it to be and I dont want to have to pay to remove it.
What is the £25 fee for??? I dont want any legal documents applying for or checking on my behalf - I just want to be able to contact owners to see if the houses ARE ACTUALLY ones which are considering being sold or just people who have been duped to have their houses on here? I want info on the houses, room sizes etc I dont want to pay £25 for something which is of no value to me when I all I want is info. I have to pay this for EVERY query I was to make? If someone was interested in my house (which I cant remove) they will have to waste £25 to get the answer "its not for sale". If they arent looking at selling due I get each £25 back. A lot of the houses are just images from Google Street Maps so 100's of those could be created to get £25 for each query. How do I know what is genuine and what is a mistake or not proper.
In one of your responses on here, it says its FREE to contact people....how do i get that, it wants £25 off of my to send a 150 character message.

October 17, 2022
Unprompted review
Chimnie logo

Reply from Chimnie

Hi Gideon, we have a Facebook Messenger support link on our site, and an email address (hello@chimnie.co.uk) linked in our FAQs. Leaving a one star review in order to reach us is not an appropriate way to engage with our customer support - please remove this review and contact us as directed on the site at hello@chimnie.co.uk. If you have added your home to the platform 1) you can absolutely remove it or you can hibernate it - this costs absolutely nothing. 2) users are able to message you for free if you have activated the "allow users to contact me for free" button on the profile you created.

Rated 5 out of 5 stars

So far the website has been really easy…

So far the website has been really easy to use and not like anything i've seen done before. It's so much fun to create a wish list of potential dream homes. With the addition of having hundreds more properties to browse images of, I can get a better idea of what i'm looking for.

September 22, 2022
Unprompted review
Rated 5 out of 5 stars

No Estate Agents Needed!

Finally, someone's done what home owners (and buyers) have been crying out for - cut out the estate agents fees and waffle. Bravo Chimnie - I've listed and await my first nibble.

September 12, 2022
Unprompted review
Rated 5 out of 5 stars

The best way to find a new home

Chimnie is hands down the best experience to buy and sell property on. No faff with estate agents and you directly contact the home owners in the specific areas you want to move to for a quick, safe and efficient move! Thanks again for making it so easy!

September 9, 2022
Unprompted review
Rated 5 out of 5 stars

The tool home owners and buyers have been waiting for.

It's hard to believe that a company that connects home owners without the need for a real estate agent is new. Chimnie does what most people have been wanting to do for ages. The user experience is phenomenal: fast loading, tons of information and every single house listed for search. Glad to see the company growing and hope they expand to other countries fast.

September 2, 2022
Unprompted review
Rated 5 out of 5 stars

The future of homes

Amazing platform that is definitely ahead of it's time. This is where the property industry needs to be headed. No manipulation of the market, no 'hidden' inventories, no psychological tricks to make unwitting home owners and buyers pay more than necessary.

August 19, 2022
Unprompted review
Rated 5 out of 5 stars

Finally!

Finally a smooth, modern and much necessary platform for real estate, fixing all the problems this industry has. First, the expensive costs for intermediation. My experience with chimnie so far is 5 stars. Recommended unless you like to waste your money with intermediation in 2022...

August 18, 2022
Unprompted review

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