China Airlines Reviews 133

No UNSUBSCRIBE option in their junk mail.
No way to stop them
I am not Chinese, I cannot read the Chinese junk mail I get

+refund policy (never had problem to change etc.)
+very friendly support
-food (mostly not so good)

We have not actually flown with China Airlines yet, but I’m awarding five stars for the way they fully, and fairly promptly, refunded our family’s airfares - for a big holiday we’d planned in April 2020, but then COVID-19 reared its ugly head all around the world.
Meanwhile, anyone who booked with our national carrier (Air New Zealand) has been left with a whole lot of credit - no refunds were given!
So grateful that you did the honourable thing China Airlines, and we will definitely rebook with you again when the time is right.

I can't review an actual fight, unfortunately, but I can review some excellent service in the time of covid.

I emailed China Airlines customer service to confirm that if the carrier cancels a flight due to covid 19 that they would refund the fare. I was attempting to fly from the UK to Australia, so I know how unlikely that is to go ahead right now. I also bought a Business Class ticket (improves your chances of getting into Australia at the moment), which is not in my budget, so I wanted to have some guarantee.

They promptly responded to confirm that I could get a refund of any unused tickets and I bought. In the next week or so the flight was cancelled / postponed twice, and each time China Airlines let me know straight away.

Then finally the schedule from Taipei to Brisbane changed in a way that was incompatible with the Heathrow to Taipei schedule, given I can only transit for 8 hours in Taipei.

After emailing customer service and understanding the dilemma and that no service would be available until next year, I applied for a refund, which I received in my bank account days later.

The quick turnaround with no fuss meant that I'm at least able to attempt to shop for an alternative using the same funds. I would love to fly with China Airlines in future once we return to some normality. I think they're the only airline I trust with my money right now, and it's just a shame that the Australian government's Draconian measures mean I can't make use of their services.

Fantastic refund policy. Had to cancel my Japan and Taiwan holiday that has been delayed by Covid-19. My full refund within two days. No quibble and they put the European Airlines to shame. Will be flying with China Airlines soon. Well done China Airlines

We haven’t actually been able to fly but had flights booked with China Airlines (via Opodo unfortunately) that are impacted by COVID-19. We have other impacted bookings with tour providers and other airlines including BA, yet China Airlines are the only provider who offered us a fuss free refund, no arguments and even phoned us when we flagged we were having problems. Unfortunately we’re unable to get the refund as Opodo aren’t giving it to us (or even contactable) despite being authorised to by China Airlines. But I’ve been very pleasantly surprised by China airlines customer service and refund policy, one of the few companies we’d book with again after all this!

Just flew from Australia to London with this airline. Great flights, cabin crew were fantastic. No problems at all with the whole experience. Would definitely book again.

Business Class
Great Experience Great Flight Great Airline China Airlines
I had the pleasure of flying with china airlines on the 1 Nov 2019 from Gatwick to Brisbane flying business class,the service was excellent stopping in Taipei the lounge at Taipei was very good had a shower and the service first class from all china airlines staff the service on the plane was outstanding excellent and my return journey on 26 Jan 2020 was as good as the service on the flight to Australia first time flying with China Airlines will definitely fly with china airlines again i can not speak highly enough of all china airlines staff how Professional and helpful they were
even the customer service people help me get air miles on to my Dynasty Card
I would recommend china airlines to all if you haven't giving them a try DO IT i don't think you will be disappointed

Well done thank you for a great experience
Albert Watts

On December 6, I had a business class ticket for a flight from Beijing to London (CA 937), departing at 14:30. I arrived at the airport 2 hours prior and waited in the business lounge before going to the gate.

The printed boarding time on my ticket was 14:00, and I arrived at the gate just before quarter past the hour to avoid the crowd-up at the gate (E53). Instead, I found the gate completely empty with no Air China representative. I went to the nearest gate with China Air, but they were busy boarding another flight, so I went back to E53, but still no one.

The PEK airport is big, and there is not a good presence of China Air customer service, which is surprising considering it is China’s national airlines and Beijing is the capital. After running around to locate assistance, I was told that I was too late and would need to take another flight the next morning at an additional cost of $800 USD (if I recall correctly).

China Air told me that as printed on the bottom of the ticket in light grey, “Gates Closed 15 Minutes Before Departure.” However, the ticket, which I still have, only had boarding time and no departure time. It is ludicrous that for a transnational flight over 10 hours, to provide only 15 minutes for boarding.

But I was there within the boarding time, for which China Air had me wait over an hour only to show me a CCTV picture of me in front of the empty gate at 14:17. I asked to see a picture of the gate earlier, but they did not comply. But even at 14:17, it is pathetic that they would use 2 minutes as justification for bumping a business-paying passenger (or anyone) from the flight.

China Air did not offer to pay for my accommodation, and as already mentioned, instead they wanted me to pay an additional amount that I recall as $800 or so, but do not remember because I booked myself another flight from via Shanghai back to London myself, costing an additional $400. It is worth noting, and I took a picture of it, at the gate in Shanghai, passengers were left standing there well past the 15 minutes boarding provided.

It is a travesty that Air China, a national airlines, provided such poor service, especially to a business-paying passenger.

Great Airlines.
The website doesn't work in Google Chrome properly, cannot check the mileage account. In Edge I can check the milage account but the browser itself lags while doing so. So have to use 1 for booking, 1 for checking milage. Super angry at this, since it wasnt fixed for decade.

I will never fly another airline again! They are super nice. No assigned seating and free bags.

they are handled by an incredibly fantastic customer service

We booked tickets to Manila 28 december, with departure 22 feb. My boyfriend wrothe oure daughters name wrong. Amalie and not Amalia. The same day we contacted the booking company to change and called china airlines. And since we at least callede 10 times. Today 2 dage Before depature we are told its not possible. Even when they already told us a price for changing will be around 100 euro. They told us there where no problem. But now they tell us it to late, they need to know a month before. BUT THEY DID, WE TOLD THEM 29. DECEMBER. So now we dont have a ticket to oure daughter, Even know we did all they asked, they told us it was'nd a problem. They just keept us wating until it was to late!!! 0 stars.

We are travelling on Business Class from Taipei to Singapore but the services from the check in is Terrible to handle our over weight. We are entitle for 40kg each just because we are 9 kg over weight per person. They insist to charge 8 kg extra weight. The allowance is to straight to Business Class Traveller. Avoid China Airline!!!!

Completely dire.... Will only refer me to their terms and conditions... That frankly read as we can do as we please.. Never again... Had to book new tickets and now I'm home and trying to get a refund they say no as I was a no show at booking In .. I said I was there at book in.. You refused to let me book in ... He said... In his own words... That qualifies as no show as I didn't book in...

I traveled to San Francisco Airport by China Airlines on 10/23/2016. China Airlines misplaced 1 box of my luggage and I filed a Property Irregularity Report with an China Airlines luggage staff. I kept an original report. I've been contacting China Airlines staffs too many times for almost 4 months by calling, emailing about my luggage status and asking/wanting to file a claim form for compensation but China Airlines staffs keep moving/forwarding to back and forth to different departments, gave me a fake phone number which is (650)821-8888 (nobody pickup the phone, no answering machine, a wireless number). I ran out of my patient after almost 4 months, so I'm looking for any agencies/authorities office to help a consumer/traveler like me.

if you want to mess up your trip, book air china!

I received my actual booking number and proceedings regarding credit card paid e-tickets only 8 hours before the flight.

Unacceptable!

For all people traveling with them, please note the following remarks I received: "Passengers holding electronic tickets paid by credit card must complete the procedure of credit card verification at the check-in counter or the boarding gate at the airport for their initial flight on the itinerary of booking record. Otherwise, they will encounter denial of boarding at the airport or have to buy another ticket for the booking if the required verification has not been properly completed. Please refer to China Airlines website for more details about the third party payment procedures."