China Highlights Reviews 2,613

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, positive attitude, and extensive knowledge, making every interaction pleasant and informative. The planning and organization of holidays are frequently highlighted as seamless and stress-free, with many appreciating the personalized and adaptable itineraries. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, from prompt responses to well-coordinated transfers. Reviewers are particularly impressed with the guides' professionalism, attentiveness, and ability to cater to individual needs, ensuring a memorable and enriching journey.

What people talk about most

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the staff for being... See more

Holidays

Clients share positive opinions on holidays, with many reviewers expressing satisfaction and calling their... See more

Service

Users describe positive interactions with service, highlighting the responsiveness, professionalism, and... See more

Location

Consumers find location to be positive, with many praising the centrally located and comfortable hotels.... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently praise the prompt... See more

Based on these reviews

Rated 5 out of 5 stars

With Dora, the person that help us with the planning of our two-week trip in China, everything was very simple. She was there for us every step of the way, always offering the best advice, answeri... See more

Company replied

Rated 5 out of 5 stars

I strongly recommend having Gary Wei from China Highlights as your tour guide if you want to learn about culture and people's way of living in Guilin area. Gary has a vast knowledge about regional tra... See more

Company replied

Rated 5 out of 5 stars

Two US Seniors had a very pleasurable visit to Hangzhou for a day and a half. Our guide Susan spoke very good English. Enjoyed the West Lake area and had a relaxing tea ceremony nearby. China Highl... See more

Rated 5 out of 5 stars

Our group of 4 were on a 5D4N private tour to the Henan province with China Highlights. Our guide Lisa was fantastic and very knowledgeable. She explained the background and history of the places we v... See more


Company details

  1. Tour Operator
  2. Cultural Tours Provider
  3. Tour Agency
  4. Tourist Attraction
  5. Train Ticket Agency
  6. Travel Agency

Written by the company

Since 1998, China Highlights has been a trusted expert in crafting private, tailor-made journeys across China. We go beyond sightseeing — helping travelers connect more deeply with China's nature, culture, and people. Our belief, “Highlights happen when we get closer,” reflects our commitment to creating meaningful, authentic experiences. From Beijing's Great Wall to the rivers of Guilin and the heritage of Xi'an, our dedicated travel designers and local hosts ensure every trip is personalized, stress-free, and inspiring. China Highlights is part of Highlights Travel, offering private journeys across Asia, including Japan, Thailand, Vietnam, Cambodia, Laos, and India. Here's to more moments that bring us closer.


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

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Rated 5 out of 5 stars

Look for Suki from china highlights!

Suki from china highlights was recommended to me and I booked a tour with china highlights through her for 2pax for guilin/yangshuo. she was very fast in response, patient with my questions and reassuring that train tix/transfers are comfirmed. Will definitely look for her for future trips to china and recommend her to friends.

March 2, 2026
Unprompted review
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Reply from China Highlights

It is wonderful to know that Suki’s patience and quick responses gave you peace of mind regarding your travel logistics. We truly appreciate your trust and will be sure to share your kind words with her!

Customer Care Team

Rated 5 out of 5 stars

Kudos to Virginia for a seamless experience

The itinerary planned and coordination by Virginia for my 5 nights stay in Beijing, was fantastic. Everything from hotel recommendation, itinerary, transport, where to dine, were spot on. We truly appreciate the hardwork you have put in behind the scenes. Thank you and look forward to my next trip with China highlight.

April 13, 2026
Unprompted review
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Reply from China Highlights

We are thrilled to hear that Virginia’s detailed planning for your Beijing stay was spot on and made your trip fantastic. Thank you for your kind words and trust; we can’t wait to welcome you back for your next adventure!

Customer Care Team

Rated 5 out of 5 stars

Leah always prompt and honest

Leah has worked with us for about a year and half. The first departure date was September 2025 but had to be changed because of a bicycle accident which caused us to delay the trip. China Highlights had no issue with us changing the date to May 2026. Leah worked with me on many changes because as I read she answered my questions and honestly answered if was a good idea or not. Such as she said try listening to Chinese Opera before making a decision. Good piece of information. Leah was always prompt in answering our questions. We discussed with her adding a few days in Hong Kong and she was honest and said that we would be able to handle the trip on our own as we have traveled extensively around the world. The trip in May 2026 has again been cancelled/delayed because of the war in the Middle East. Our flight through Doha was cancelled. We still plan to use Leah for our trip in 2027. When the flight was cancelled, China Highlights provided the refund within 7 days. Very positive experience

April 14, 2026
Unprompted review
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Reply from China Highlights

We sincerely appreciate your trust and patience , and we are glad that our flexible booking options and prompt refund provided some peace of mind during these uncertain times. We value Leah’s honest guidance and look forward to finally welcoming you to China in 2027.

Customer Care Team

Rated 5 out of 5 stars

China Highlight Agent Suki planned a wonderful time for us

China Highlight Agent Suki planned everything meticulously and everything delivered as promised. She was all the time for us available and do everything for us. Thank you.
During the trip we had a lot of guides and especially Long and Vivian were the best. Thank you for all of you!

March 30, 2026
Unprompted review
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Reply from China Highlights

We are thrilled to hear that Suki’s meticulous planning and the exceptional service from Long and Vivian made your trip so memorable. Thank you for your kind words; we will be sure to share your appreciation with the entire team!

Customer Care Team

Rated 5 out of 5 stars

Definitivamente recomendado. Highly recommended

Usé los servicios de China Highlights para un viaje a China en 2011. Quedamos muy satisfechos con los guías y tours por eso ahora en 2026 volvimos a usar sus servicios, esta vez para un viaje privado en pareja incluyendo China, Laos y Tailandia. Nuestra agente es Lucía, quien además de muy eficiente es muy amable y profesional. Resolvió todas nuestras dudas, hizo muy buenas sugerencias, facilitó mucho la preparación y comunicación. Estamos muy agradecidos. Sin duda volveremos a contratarles.
I used China Highlights' services for a trip to China in 2011. We were very satisfied with the guides and tours, so in 2026 we used their services again, this time for a private trip for two including China, Laos, and Thailand. Our agent is Lucía, who, in addition to being very efficient, is very kind and professional. She answered all our questions, made excellent suggestions, and greatly facilitated the planning and communication. We are very grateful. We will definitely use their services again.
Virginia Caceres from Guatemala

March 1, 2026
Unprompted review
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Reply from China Highlights

It is an honor to welcome you back after 15 years, and we are thrilled that Lucía has made planning your private trip to China, Laos, and Thailand such a seamless experience. Thank you for your continued loyalty and trust; we look forward to creating another unforgettable journey for you!

Customer Care Team

Rated 5 out of 5 stars

Great Tour Great Guides

We had a fabulous time in Bejing with our tour guide Tom. We had many conversations about the history, culture and philosophy of China and also discussed the technology especially the discussions about energy. Really changed the way we view the world. He also gave us a complimentary tour of Hugon neighborhood and taught us calligraphy. He was a great caring guide and our driver Peter was also great. Hope to come back again and do another Tour. He also takes great photos of us and set up payments and internet. Very helpful. Thankyou Tom and Peter
We

April 8, 2026
Unprompted review
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Reply from China Highlights

Thank you so much, we're thrilled to hear that Tom and Peter made your Beijing trip so meaningful. It's wonderful that Tom's insights on culture, technology, and even calligraphy left such a positive impression—we'd love to welcome you back for another adventure!

Customer Care Team

Rated 5 out of 5 stars

Chandler organised our personal holiday to China

I booked a family holiday to China and Hong Kong through CHANDLER for 17 days in March and April. We visited Shanghai, Beijing, Xi’an, Chongqing, Zhangjiajie, Guangzhou and Hong Kong.
CHANDLER put together a personal itinerary and covered the cities and sights we wanted to see and he also recommended others.
CHANDLER’s communication was always very prompt. Whatever annoying question I asked was never a problem and CHANDLER even looked into places he was unsure of even visiting a Family Ancestral Memorial Hall in Guangzhou.
We had an absolutely awesome time visiting China and Hong Kong and would fully recommend CHANDLER in putting together an itinerary for yourself.
We had no problems at all whilst on holiday. Everything ran very smoothly and was very organised. Nothing was ever a problem. He even checked in with us a couple of times during our holiday.
Thank you very much CHANDLER! We have some absolutely amazing memories!

March 21, 2026
Unprompted review
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Reply from China Highlights

Thank you for your kind words! We're so glad CHANDLER helped create a smooth and memorable family trip across China and Hong Kong. It's great to hear everything went so well—please come back anytime!

Customer Care Team

Rated 5 out of 5 stars

Our trip with China Highlights was great

Our trip with China Highlights was very well organized. From the fist interactions with Suki, who was assigned to us, on what’s app, our requests were always satisfied with professionalism and flexibility. The guides and drivers were always great and always accompanied us making sure we had an amazing time. We highly recommend China Highlights to anyone interested to travel to China.

March 22, 2026
Unprompted review
Rated 5 out of 5 stars

We started planning our epic one month…

We started planning our epic one month tour of China 5 months ago. Private Trip planner Mia Jie helped develop our extensive itinerary. She was on the ball and left no room for doubt about her professionalism and extensive knowledge of the needs of Westerners. She dealt with our queries and doubts promptly and we were reassured every step of the way as we had chosen China Highlights based on online reviews. We are now half way through our one month private tour… guides and accommodation have been superb.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Karry Hsu from China Highlights is a GEM…

Karry Hsu from China Highlights has planned multiple trips for me and she has been superb. Responses are always prompt and clear and her recommendations on-point. There are numerous other companies and agents out there but I prefer to be in the good hands of Karry.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Stress free dream holiday for a pair of work fatigued friends

2 of us did the slightly > 1 week Yunnan tour to Kunming, Dali, Lijiang and Shangrila. This agency and Ms Carrie (our planner) made things so stress free and easy plus it was tailored to exactly what we wanted with last minute flexibility if needed.
- your planner is always contactable if any issues arise
- they plan your trip/accoms/vehicles to exactly what you want
- they got return train tickets of a certain class for us even though they initially sold out - amazing!

We really appreciated the clean well maintained cars and safe attentive driving of all our drivers.

Our guides- Selina, Jessica, Eleanor and Jackson were obviously well versed in their areas of knowledge. They became more like travel companions showcasing local culture and food and helping us bargain when needed :D

Looking forward to the next trip with them!

March 14, 2026
Unprompted review
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Reply from China Highlights

Thank you so much, Alex! We're thrilled that you and your friend had such a stress-free and memorable trip through Yunnan. It’s wonderful to hear that Carrie could provide the flexibility and personalized service you needed! We'll be sure to pass along your kind words to Selina, Jessica, Eleanor, Jackson, and the drivers. They’ll be delighted to know they helped make the journey feel like traveling with friends. We can’t wait to help plan your next adventure!

Rated 5 out of 5 stars

Highly recommend for your China Trip

After much research, it was clear that China Highlights was the company to use for our trip planning to China. The reviews were not wrong. Our planner, Suki, made the process so easy! She asked good questions and made great recommendations as well as answered all or our questions quickly. We thoroughly enjoyed our experience and have already talked about needing to come back to see more of China; which we will absolutely be using China Highlights to do so.

March 1, 2026
Unprompted review
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Reply from China Highlights

We're delighted to hear that your experience with Suki and China Highlights lived up to your expectations. It’s great to know she made the planning smooth and enjoyable. We look forward to helping you explore more of China in the future.

Rated 5 out of 5 stars

Carrie Zhang -My Trip Advisor

Our Trip Advisor, Carrie was very attentive from start to finish!! She helped us plan our first family trip to China! She made the experience, enjoyable and stress-free. She answered all my questions tentatively and professionally. She listened to what we wanted and what we didn’t want. We highly recommend her if you plan your future trip to China!! We will definitely use her again in the near future!! Carrie Zhang from China Highlights is the best travel advisor for us for China trip from March 12-22, 2026. Congratulations, Carrie.
Subrata and Shamita Dey

March 12, 2026
Unprompted review
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Reply from China Highlights

Thank you so much for your wonderful feedback! We're delighted that Carrie made your first family trip to China so enjoyable and stress-free.

Rated 5 out of 5 stars

Amazing Experience at Beijng thanks to China Hilights

My wife and I have just returned from an 18-day trip to China, one of the most beautiful vacations of our lives. Beyond the extraordinary beauty of the places we visited, a fundamental role was played by the organization of China Highlights, which supported us throughout the journey with professionalism, flexibility, and great courtesy. In every destination, we were able to rely on high-quality transportation services and truly exceptional guides.

The entire experience was expertly orchestrated by Giulia Zang, an impeccable professional of rare kindness, who designed our tour down to the smallest detail, making it truly unique. We also had the pleasure of meeting her in person during a dinner in Guilin—a moment that allowed us to appreciate even more her professionalism, availability, and genuine warmth. To her go our most sincere and heartfelt thanks.

In Beijing, we were fortunate to be accompanied by a truly caring and attentive guide: Xue.

From the very first day, she took care of every need with great sensitivity and attention, helping us not only with logistics but also in understanding local customs and behavior. This made our first approach to China smooth, enriching, and especially enjoyable.

She guided us through iconic landmarks such as Tiananmen Square and the Great Wall. During our visit to the Wall, an unexpected snowfall made the experience more challenging than planned. Xue immediately coordinated with Giulia and, with remarkable responsiveness and flexibility, they reorganized the itinerary so that we could return the following day—this time under clear skies—without having to give up any of the planned activities.

What impressed us most, however, was her genuine kindness. When our return Etihad flight was canceled, Xue even offered to host us in her home, or with members of her family, for as long as necessary. It was an incredibly generous and thoughtful gesture that we will never forget. Fortunately, thanks to Giulia’s prompt intervention, it was not needed—but it remains a true testament to her exceptional care and generosity.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

This was our first time using a company…

This was our first time using a company to help us organise a trip and we were not sure it would suit us, but it couldn’t have worked better! From our first enquiry to our flight home it was spot on! Suki looked after all our wishes and requests seamlessly. Her communication was prompt and personal making sure we had the holiday we wanted.
She even checked in a few days after we arrived to make sure we were happy with everything. We really could not fault the way our holiday was organised with every detail covered, from being met at various airports and stations to finding and helping us order at restaurants , taking us to all the sights we wanted having purchased tickets in advance for us. All the guides were conscientious and ensured that we got the most out of our time in China. Can’t wait to go back!

March 1, 2026
Unprompted review
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Reply from China Highlights

Thank you so much for sharing your incredible experience! We're thrilled that Giulia and Xue made your 18-day journey so memorable—from the thoughtful planning to the seamless handling of the unexpected snowfall. Xue’s kindness and generosity truly reflect the heart of our team, and we're so glad everything came together beautifully. We’ll be sure to pass along your heartfelt words to them both. We’d love to welcome you back anytime!

Rated 4 out of 5 stars

It was a breeze booking my tour at…

It was a breeze booking my tour at China Highlights, they took care of everything including all the places I want to see in Zhangjiajie. I’m looking forward to my unforgetable experiences in China.

March 4, 2026
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Reply from China Highlights

Thank you for your kind review! We're delighted to hear that booking with us was such a smooth process.

Rated 5 out of 5 stars

Very professional service

Very professional service. Explained requirements to book. I had to change my passport number and this was done with no problem. One train was unbelievable but I was given other options by email. Highly recommend

March 1, 2026
Unprompted review

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