A very pleasant and helpful company to deal with. We ordered a reconditioned lawnmower but they later phoned to say that they didn’t have any more so were sending us a new one for the same price. Very... See more
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Not surprisingly with the evidence I had, I took to Small Claims Court, & today have received from HMPG a cheque for £1499.98 which includes Court & bailiff charges, my expenses & interest at 8%. I... See more
Cannot fault your product (petrol trimmer) does fantastic job and fab price with extra 10% off - excellent. But you really should look into your delivery drivers. Our parcel was left on the path... See more
Company replied
I wanted a simple and reliable mower, my last Mount field had lasted 20 years. This seemed to be the natural successor and Chipperfield could supply it at a very good price went elsewhere it was mostl... See more
Company details
Written by the company
Best Priced Lawn Mowers for Sale. We have Mountfield, Efco, Hayter and Maspot Lawn Mowers, Lawnflite, Moutfield Lawn Tractors on Sale. Free Next Day Delivery on All New Mowers.
Contact info
72 High Steet , AL2 1QN, St Albans, United Kingdom
- 01727 589053
- customercare@buyanddrop.co.uk
- chipperfield.co.uk
All good here
October 20, 2020
Reply from Chipperfield Garden Machinery
Good afternoon Elspeth
Glad to hear that everything is good with you.
Kind regards
Sally
Very happy with a great product
October 20, 2020
Reply from Chipperfield Garden Machinery
Good afternoon Louise
Thank you for your custom hopefully we can assist you again in the future.
Kind regards
sally
Arrived on time and at a good price
Arrived on time and delivered onto the drive.
Slightly damaged at the back but we think the delivery driver did it pushing his truck with some force under it. Doesn't make any difference to performance just doesn't clip down properly at the back.
Didn't complain as we took it to France.
October 20, 2020
Reply from Chipperfield Garden Machinery
Good afternoon
Im sorry to hear that the machine arrived slightly damaged but pleased to hear it doesn't effect the performance.
Kind regards
Sally
Reply from Chipperfield Garden Machinery
Good afternoon Janet
Thank you for your order. Its good to hear that you are very happy with our customer service.
Kind regards
Sally
Reply from Chipperfield Garden Machinery
Good afternoon Sarah
Thank you for your 5 star review and custom.
Kind regards
Sally
Reply from Chipperfield Garden Machinery
Good afternoon
Thank you for your custom we hope we can assist you again in the future with any further purchases you may require.
Kind regards
Sally
Reply from Chipperfield Garden Machinery
Good afternoon
Thank you for your custom and 5 star review. I hope we can assist you again in the future.
Kind regards
Sally
Excellent service provided and when I…
Excellent service provided and when I get to use the mower I am sure it will be fine
October 20, 2020
Reply from Chipperfield Garden Machinery
Good afternoon Mr Lewis
Im very pleased to hear that you are happy with the service provided.
Kind regards
sally
Bought a part on 25 July
Bought a part on 25 July , £125 , got messed about with delivery , in end of August requested a refund and now 19 Oct still not got a penny back even though been promised it 3 times in last three weeks, now not returning my calls so I’m now pursuing my refund through visa. So in a nut shell not a very good experience
October 19, 2020
Reply from Chipperfield Garden Machinery
Hello. Many thanks for taking the time to leave your review. I am sorry to hear about this, we would be happy to look into this for you. Do you have a norder number or more details you could send us? Many thanks Chipperfield - customercare@buyanddrop.co.uk
Oil over the hedge cutter and box.
Oil over the hedge cutter and box.. Instruction manual stuck together so useless..
October 19, 2020
Reply from Chipperfield Garden Machinery
Dear Richard, I'm sorry to hear this, this seems like an issue with courrier mishandling, I am sorry it has caused a mess. We do have manual online available if you need a copy. Many thanks Chipperfield
Delivered without ignition keys on a…
Delivered without ignition keys on a broken palet.
October 17, 2020
Reply from Chipperfield Garden Machinery
Dear Dave, I'm very sorry to gear this. We would love to the opportunity to help you resolve this. Please do let us know if we can help in any way. Many thanks Chipperfield - customercare@buyanddrop.co.uk
Bertolini Bt 195 front tine Cultivator
Great Cultivator easy to put together and started first time. Also great delivery time.
October 16, 2020
Reply from Chipperfield Garden Machinery
Good morning Stephen
Thank you for your custom and 5 star review. So pleased to hear you are happy with your cultivator and that it was delivered in good time. Hopefully we shall see you again in the future.
Kind regards
sally
Highly recommend
Racer 1440 is magic machine it did the job as my man found the ground hard. The beast as we have nicknamed it did the job in about half an hour. It is a strong machine and takes a lot to hang on to it. I would recommend it vegetable patches.
October 15, 2020
Reply from Chipperfield Garden Machinery
Dear Ravinder, Many thanks for your review and custom, We hare very happy to hear we found the perfect garden tool or you! and to have have you as customer We hope to see you again soon! Chipperfield
Purchased a mower in 2019
Purchased a mower in 2019, had issues from the minute the money was paid. Mower broke within three weeks, then they said it was our fault. Now over a year later someone has commented on my previous review saying 'thank you for your order' I will never ever buy from these people again, they are rude, swearing at me down the phone, then hung up. I suggest you check your reviews before responding.
October 15, 2020
Unprompted review
Reply from Chipperfield Garden Machinery
Dear Sally, I'm very you feel the need to leave another review about your experience last year. We do take you feedback seriously and will look into this. I will be contacting shortly to see if we can help any way, Many thanks Chippefield
Many thanks for taking the time to speak and explain what a little more about your experience, we do take all you feedback onboard and will follow this up. I am very sorry it seems we have let you down on this occasion. Many thanks Max
So far excellent
We ordered the lawnmower and in two days we received it. Took a bit of putting together as per previous reviews not very clear instructions but easy to do once you manage to do it.
October 15, 2020
Reply from Chipperfield Garden Machinery
Dear Karl,
Many thanks for your recent order and taking the time to leave us a review, we are very happy to hear you enjoyed and services and your new lawn mower.We do take onboard your feedback about the instructions and will pass this on the manufacturer. Many thanks Chipperfield
fantastic purchase
fantastic purchase, delivered next day after order as promised, fantastic sale price
October 14, 2020
Reply from Chipperfield Garden Machinery
Dear Ms Roberts,
Many thanks for your recent order and taking the time to leave us a review, we are very happy to hear you enjoyed and services and we hope to see you again soon! Thanks Chipperfield
Very helpful people!
October 14, 2020
Reply from Chipperfield Garden Machinery
Dear Mrlz,
Many thanks for your recent order and taking the time to leave us a review, we are very happy to hear you enjoyed and services and we hope to see you again soon! Thanks Chipperfield
My order has been a nightmare from…
My order has been a nightmare from start to finish! I am going to be writing a full complaint to MowDirect and Mountfield about my experience. Shocking customer service!
October 14, 2020
Reply from Chipperfield Garden Machinery
Dear Julie.
I'm very sorry to hear this, we take this kind of feedback very seriously and will do everything we can to look into this. In order to help us would you mind providing us a little more information on your order and any issues ? Many thanks Max. - customercare@buyanddrop.co.uk
Damage to new machine Mountfield M3 M
The machine w as delivered damaged a gauge on the bonnet 4inches long ,I complained and was told they would only drop £100 off the price not good enough you should have changed the bonnet
One very dissatisfied customer
Kevin Harris 6Tarrant Court Mollington Chester CH1 6NL
October 14, 2020
Reply from Chipperfield Garden Machinery
Dear Kevin,
Many thanks for your recent order and I am very sorry to hear about the carrier incurred damage. We try to offer fair resolutions , if you are not happy with our offer we would be happy to look into this further with a manager. Please do contact us and will do out best to resolve this. Thanks Chipperfield customercare@buyanddrop.co.uk
Reply from Chipperfield Garden Machinery
Dear Edward,
Many thanks for your recent order and taking the time to leave us a review, we are very happy to hear you enjoyed and services and we hope to see you again soon! Thanks Chipperfield
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