The shipping time was great. However the price / quality ratio of the product is lacking. The material felt cheaper in person than on the photos, the cut is also not very flattering (it bulges at the... See more
Company replied
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See what reviewers are saying
I ordered two items from Chiquelle in June 2023. When the items arrived, they didn't fit right, so I returned them. I received confirmation that they had got my items back. It has been over three... See more
Really good shopping here once more with such good collection. Quality of material is improving. Only the prices are quite comparable to bigger clothing brand so the tendency is not to buy here
Company replied
I normally loved the quality of the clothes from chiquelle, but my last two orders were dissapointing. Quality wasn't worth the money even though they're asking way more money than years ago. Especial... See more
Company replied
Company details
About CHIQUELLE.COM
Written by the company
Chiquelle.com (Chiquelle AB - Org. 556889-8992) is a Swedish brand selling clothes, bags and accessories for young and fashionable women. Chiquelle started in Sweden (Stockholm) and Europe in 2012 and directly expanded to United States and countries worldwide as well. Today we are proud of being one of the fastest growing online fashion stores in Sweden and the Nordic countries and we ship to more than 70 countries worldwide. Chiquelle's Headquarters in Stockholm is: ''a luxury fashion world behind the scene's''.
Our goal is to inspire women/girls with offering the latest trends and unique products.
During daily updates on Instagram we engage and inspire our customers, which nowadays have become our fans. A reason why our customers become to be fans is our highly focus on Customer Service. Our goal, every day to every customer, is that all people should left the conversation with a smile. We are working on daily basis to offer an excellent Customer Service in email, chat and our social media channels.
We are proud to tell you that Chiquelle is a six-times awards-winner and won the biggest International E-commerce Award in Barcelona as well (June 2017). Furthermore we won ”Newcomer of the Year” and ”Mobile experience of the Year” at Jetshop Awards 2015 and ”The rising star” at the international ecommerce event Nordic Commerce Summit 2015. In 2017 we won two more awards: ’E-commerce Store of the Year’' and ‘'Design of The Year’’ at SEBC, Scandinavia's biggest e-commerce event.
“Chiquelle.com is an online shopping destination that you need to bookmark and visit again and again.”
Contact info
2.7
Poor
3K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Quality and Quick Shipping
Im not sure why there are so many bad reviews, the quality of the items is amazing and I received my products within a few days. The only downside is the expensive shipping costs, other than that I love the brand and will continue to buy from them
May 13, 2022
Unprompted review
Reply from CHIQUELLE.COM
Hi Nicole,
Thank you for taking the time to write us a review.
We're so happy to hear that! We really appreciate your review and you shopping with us ❤
Wishing you a nice day,
Chiquelle.com
Don't expect too much
Ordered from here before and the last few times everything was okay, but the quality is not the best so just don't expect too much. The order I just received was not too great. The cardigan I ordered smelled a lot like sweat and the smell specifically came from the armpit areas, kind of gross. The crop tops I ordered were not very comfortable, as the fabric was poor quality and stiff, even the more stretchy ones. I had to return half of my order because the fit was weird and because of the aforementioned fabric issues. I don't think I will stay away from this website forever, as some of the things are actually nice, but I just wanted to leave an honest review for the people who are looking for those.
May 13, 2022
Reply from CHIQUELLE.COM
Hi Dajana,
Thank you for taking the time to write us a review.
We're so sorry to hear that the order didn't meet you expectations. We'd love to hear more about it and find a solution for you ❤
We have emailed you today and look forward to hearing back from you 🌸
Wishing you a nice day,
Chiquelle.com
I mean I love the clothes and all
I mean I love the clothes and all. But my whole package (and the clothes) smelled smoke. Not super happy about it, even tho I can wash it.
May 13, 2022
Reply from CHIQUELLE.COM
Hi Linda,
Thank you for taking the time to write us a review.
We're so sorry about that! We'd love to hear more about it and find a solution for you. Please check your email ❤
Wishing you a nice day,
Chiquelle.com
Reply from CHIQUELLE.COM
Hi Ninni,
Thank you for taking the time to write us a review.
We're so happy to hear about your Chiquelle experience! We hope to see you back with a new order soon ❤
Wishing you a nice day,
Chiquelle.com
Great fabric and quality.
May 10, 2022
Reply from CHIQUELLE.COM
Hi Benedicte,
Thank you for taking the time to write us a review.
We're so happy to hear that! Thank you for shopping with us ❤
Wishing you a nice day,
Chiquelle.com
Great quality
Great quality! I have to send back an item, still waiting how the refund and returning process to finish :)
May 5, 2022
Reply from CHIQUELLE.COM
Hi,
Thank you for taking the time to write us a review.
We're happy to hear about your Chiquelle experience and hope to see you back with a new order soon 💗
Wishing you a nice day,
Chiquelle.com
Reply from CHIQUELLE.COM
Hi Tara,
Thank you for taking the time to write us a review.
We're so happy to hear! Thank you for shopping with us ❤
Wishing you a nice day,
Chiquelle.com
Overall ok
I was really excited to receive my delivery. I ordered 3 tops, 1 dress and 1 scrunchie. One top turned out to be lovely in terms of fit and colour. Though the other two seem to be of somewhat poorer quality. Lots of loose threads and at some part, the seam had come off altogether. The quality of the material is ok given the price of the items. One of the tops also had a make-up stain on it already. The garments fit normal to size, so no issues there. Overall, I was slightly disappointed given how great the items look online and how the quality on them turned up to be.
April 27, 2022
Reply from CHIQUELLE.COM
Hi Diane,
Thank you for taking the time to write us a review.
We're sorry to hear you didn't have a 5 star Chiquelle experience! We'd love to hear more about the items you weren't happy with and find a solution for you. We have emailed you today ❤
Wishing you a nice day,
Chiquelle.com
I try to get to the customer service…
I try to get to the customer service where they say response in 2 days.. a week later still no reply. Hope I hear from them soon
April 25, 2022
Reply from CHIQUELLE.COM
Hi Linda,
Thank you for taking the time to write us a review.
We're sorry to hear you had issues reaching us! We see that you have been in contact with our Customer Care Team and hope you are happy with the solution 💗
Wishing you a nice day,
Chiquelle.com
So good quality
April 19, 2022
Reply from CHIQUELLE.COM
Hi Catarina,
Thank you for taking the time to write us a review.
We're so happy to hear that! Thank you for shopping with us ❤
Wishing you a nice day,
Chiquelle.com
I bought the “ pretty entrance pants “…
I bought the “ pretty entrance pants “ and waited some days to get the email that says that the order has been shipped and after 4 days I reach out to custom service and they told me my order couldn’t be delivered because it was remaining listed and they didn’t have it or some. Got very disappointed but otherwise nice custom service and got a 20% discount for my next purchase
April 14, 2022
Reply from CHIQUELLE.COM
Hi Amar,
Thank you for taking the time to write us a review.
We're sorry to hear that the pants you ordered were out of stock! We know the feeling when you're looking forward to something 💗
We appreciate your feedback on the handling of your issue and will make sure to pass it on to our Customer Care Team.
Wishing you a nice day,
Chiquelle.com
Love chiquelle!
Love chiquelle!
The quality is always on point and I always get exactly what I ordered. I usually get compliments on how cute and trendy my fits are :)
April 13, 2022
Reply from CHIQUELLE.COM
Hi there,
Thank you for taking the time to write us a review.
That makes us so happy to hear! We are sure you look awesome in your Chiquelle outfits ❤
Wishing you a nice day,
Chiquelle.com
It took almost a week before my order…
It took almost a week before my order was packed. Still have not recieved it.
April 9, 2022
Reply from CHIQUELLE.COM
Hi Vilde,
Thank you for taking the time to write us a review.
We're sorry to hear that your order was delayed, we know you are looking forward to it ❤
One of the products in your order was unfortunately delivered to our warehouse with a delay, meaning we waited for that product so we could ship your full order. We are sorry about the extra wait.
Your order is delivered to your service point and we hope you will like your new Chiquelle items 🌸
Wishing you a nice day,
Chiquelle.com
Love everything about Chiquelle!
Love everything about Chiquelle! Amazing clothes and service!!!
April 8, 2022
Reply from CHIQUELLE.COM
Hi Sverre,
Thank you for taking the time to write us a review.
We're so happy to hear that! Thank you for shopping at Chiquelle ❤
Wishing you a nice day,
Chiquelle.com
Very Cute top!
April 6, 2022
Reply from CHIQUELLE.COM
Hi Eva,
Thank you for taking the time to write us a review.
It makes us so happy to hear that you like your new top! Thank you for shopping with us ❤
Wishing you a nice day,
Chiquelle.com
Never got my order
March 26, 2022
Reply from CHIQUELLE.COM
Hi Olivia,
Thank you for taking the time to write us a review.
We're sorry to hear there was an issue with the delivery of your order. We have looked into your order and see that it was delivered to your service point within a week from your order date, and that you now have collected it. We hope you are happy with your new Chiquelle items ❤
Let us know if there is anything we can do for you Olivia.
Wishing you a nice day,
Chiquelle.com
The delivery was absolutely fine
The delivery was absolutely fine! Great to that.
But the quality of some items was not that good.
March 19, 2022
Reply from CHIQUELLE.COM
Hi Marina,
Thank you for taking the time to write us a review.
Good to hear about the delivery! We're sorry to hear that you're not happy with the quality of some items. We'd love to hear more about it and have emailed you today ❤
Wishing you a nice day,
Chiquelle.com
Quick international delivery
My dress was quickly delivered, it only took a week. Since the company is based in Sweden and I live in the US I thought it was pretty fast delivery time. I loved how the dress I ordered looked on me, I’m very happy with my purchase!
March 15, 2022
Reply from CHIQUELLE.COM
Hi there,
Thank you for taking the time to write us a review.
We're so happy to hear that! We hope the dress will bring you lots of joy this spring and summer 🌸
Wishing you a nice day,
Chiquelle.com
Best customer service ever !
The customer service is great !
Unfortunately I received an item with a ripped seam. I contacted the customer service and they responded immediately and were very friendly ! They offered me full refund or a new item.
Never experienced such a nice, helpful and easy Service somewhere else ! ☺️
March 4, 2022
Unprompted review
Reply from CHIQUELLE.COM
Hi Viviane,
Thank you for taking the time to write us a review.
We're so sorry that your received a defective item - but we are very happy to hear your thoughts about the resolution and the service from our Customer Care superstars ✨
We hope to see you back soon! ❤
Wishing you a nice day,
Chiquelle.com
Reply from CHIQUELLE.COM
Hi Ľubica,
Thank you for taking the time to write us a review.
We're so happy to hear that! Thank you for shopping with us ❤
Wishing you a nice day,
Chiquelle.com
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