Lucas Sarcona is amazing!! It took 29 minutes from start to finish closing my wife's IRA and my IRA. I began this journey in January 2026 and have spoken to Anna, Alli, Michelle, Joelle, Mareibell, Kr... See more
Company replied
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Leslie Anna was very helpful in solving my particular situation. She took the time to find out why my recurring distribution didn’t happen and then she took even more time to make sure it was resolved... See more
Company replied
I have been doing business with Choice for many years and they are always very helpful with any issues or questions I have. they have a great team of folks and I would highly recommend them to anyone... See more
I needed some info from Digital Trust and Jacob was there to help me. He was very pleasant and he answered every question I had plus provided other useful info that helped my situation. Thanks Digit... See more
Company replied
Company details
- Investment Service
- Alternative Financial Service
- Cryptocurrency Service
- Financial Institution
- Non-Bank Financial Service
- Retirement Scheme Provider
Written by the company
Same bitcoin. Less taxes.
Contact info
United States
- choiceapp.io
You should know
4.9
Excellent
320 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been doing business with Choice…
I have been doing business with Choice for many years and they are always very helpful with any issues or questions I have. they have a great team of folks and I would highly recommend them to anyone!
Doug S.
April 23, 2026
Unprompted review
Leslie Anna was so polite and helpful
Leslie Anna was so polite and helpful. She cared about my concerns in getting my funds to me.
April 21, 2026
Unprompted review
Great customer service
Great customer service
Great attitude
Very helpful navigating the app
Cheerful
April 22, 2026
Unprompted review
Leslie Ana was terrific
I had a difficult transfer to make from a Mauritius Entity to Digital Trust. DT had just switched international wiring banks from Capital One to G Bank and the wiring instructions sent to us by DT wiring people were wrong - they did not include the Correspondent Bank called pacific Coast Bank. Leslie Anna realized that DT had made things difficult and told me to use her as the focal point for DT. She figured out the issue and then shepherded everything through- corresponding with me constantly and conferencing with SBM (the Mauritius Bank) to understand the issues and get it done. However - When DT switched wiring Banks - they should concentrate on getting the correct wiring instructions for customers - that was a bad error on DTs side - Thans much to Leslie Anna for finding the issue and following through - she was terrific..
April 19, 2026
Unprompted review
Finally, someone who knows
John is the first person I have interacted with at Choice/Digital who seemed to know what my issue was and how to fix it
April 20, 2026
Unprompted review
They were very attentive and responsive…
They were very attentive and responsive and very helpful although one transaction for a distribution took some time as I worked some confusion between a couple departments they were able to make it good and now I am doing an expedited distribution like I have in the past and I’m sure it will be well thank you
April 20, 2026
Unprompted review
Quick resolution and better options for…
Quick resolution and better options for future withdrawals.
April 13, 2026
Unprompted review
Leslie was absolutely awesome
Leslie was absolutely awesome, best customer service I’ve had in years!
April 17, 2026
Unprompted review
Reply from Choice
Derek, we're stoked to hear you received the best customer service you've had in years from Leslie. You made our day! If you need anything in the future, just give us a holler.
Called with a mission
Called with a mission. Explained it well, problem solved. Thank you.
April 6, 2026
Unprompted review
Reply from Choice
Mission accomplished! Glad to hear it, Kenny. If you need anything else, just give us a holler.
Lucas was very efficient
Lucas was very efficient, nice and helpful. Thank you sir!
April 17, 2026
Unprompted review
Reply from Choice
Thank you for your feedback on Lucas's care! We appreciate you, Chris! If you have anymore questions in the future, please don't hesitate to reach out.
Spot on very helpful thank you guys
April 15, 2026
Unprompted review
Reply from Choice
We're so glad you're enjoying the Choice experience, Scott! If you have anymore questions in the future, please don't hesitate to reach out at 888-753-6972.
Very friendly and responsive call…
Very friendly and responsive call taker. Helped me quickly.
March 26, 2026
Unprompted review
Reply from Choice
Stephen, thanks for the feedback on your service experience. Have a great day!
Leslie Anna was very helpful in solving my issue with my recent recurring distribution
Leslie Anna was very helpful in solving my particular situation. She took the time to find out why my recurring distribution didn’t happen and then she took even more time to make sure it was resolved before we got off the call. I was very grateful for her service and her professionalism.
April 15, 2026
Unprompted review
Reply from Choice
Thank you for your feedback on Leslie Anna's care! It's great to hear that Leslie Anna took the time to ensure your issue was resolved before you finished your call. We appreciate having you as a client, Joseph!
Customer Service answered my question
Customer Service answered my question, emailed me details that I needed, and was very efficient.
April 13, 2026
Unprompted review
Reply from Choice
We're so glad you're enjoying the Choice experience, Sue! If you have anymore questions in the future, please don't hesitate to reach out at 888-753-6972.
Reply from Choice
Thank you for your feedback on Jacob's care! We appreciate you, JPB!
I needed some info from Digital Trust…
I needed some info from Digital Trust and Jacob was there to help me. He was very pleasant and he answered every question I had plus provided other useful info that helped my situation.
Thanks Digital Trust and Jacob.
April 6, 2026
Unprompted review
Reply from Choice
Thank you for your feedback on Jacob's care! We appreciate you, Danny!
Professional and Friendly
Ana Henry was very professional and answered all of my questions regarding my account.
April 6, 2026
Unprompted review
Reply from Choice
Thank you for your feedback on Ana's care! We appreciate having you as a client, C L!
Very thorough and quick results!
April 7, 2026
Unprompted review
Reply from Choice
We're so glad you're enjoying the Choice experience, William! If you have anymore questions in the future, please don't hesitate to reach out.
Very kind and helpful
April 1, 2026
Unprompted review
Reply from Choice
We're so glad you're enjoying the Choice experience, Cindi! If you have anymore questions in the future, please don't hesitate to reach out.
Aliyah Jackson answered all my…
Aliyah Jackson answered all my questions and was very kind over the phone Chris
April 1, 2026
Unprompted review
Reply from Choice
Chris, we're here to help and we're so glad that Aliyah was able to give you a great experience. If you have anymore questions in the future, please don't hesitate to reach out.
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