Choice Funeral Plans Reviews 

920
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 424 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and representatives for being exceptionally helpful, kind, and professional when guiding families through sensitive arrangements. Consumers appreciate the clear explanations, reassuring communication, and supportive approach that significantly reduces stress during difficult moments. Many individuals note that the entire process feels easy, respectful, and comforting from the very first phone call to setting up the final plan. Some people were dissatisfied with occasional administrative delays, distant branch locations, or a lack of upfront pricing clarity. Despite these minor drawbacks, the overwhelming majority of consumers remain highly satisfied with the overall service quality and professional support.

What people talk about most

Staff

Clients share profound appreciation for the staff, frequently highlighting their kind, empathetic, and... See more

Service

Reviewers highlight positive aspects of service, describing the overall experience as excellent,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how helpful staff made the process... See more

Customer service

Consumers find customer service to be exceptionally supportive and professional, frequently praising staff... See more

Price

Users describe positive interactions with price, highlighting that the plans are much cheaper compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wombwell branch managed my late wife's funeral with dignity and respect two years ago. So was a no brainer when it came to sorting my funeral plan. Staff gave all relative information Were not p... See more

Rated 5 out of 5 stars

We Chose Pink’s Funeral Walingham (Choices) because we had used them before for my farther and also we have made a plan for my mother when it’s needed. As the service was so good and the lady was so h... See more

Company replied

Rated 5 out of 5 stars

After deciding to proceed with a Choice Funeral Plan for my elderly mother, I spoke with Hayley on the phone who was so thoughtful and helpful while guiding me through the whole process. We develop... See more

Company replied

Rated 5 out of 5 stars

Have used Earls funeral services in the past and always found them to be very helpful and considerate. They were very respectful of my wishes and explained everything in detail without any pressure. W... See more

Company replied


Company details

  1. Funeral Insurance Company
  2. also in
  3. Funeral Director

Written by the company

Our Funeral Plans enable you to prepay for certain elements of your funeral in advance and fix the cost of Funeral Director Services, protecting you from the risk of these rising. Choice Funeral Plans can be purchased direct, or they can be purchased in funeral homes which are operated by the Funeral Partners Group. Funeral Partners is a network of Funeral Directors throughout the UK, most of which are well-established local firms. Some of our businesses have been around for over 300 years.

A plan to suit you

Written by the company

Our Funeral Plan allows you to make arrangements for your funeral, which may protect your loved ones from uncertainty about your final wishes and risks of rising costs for these services.

Contact info

4.9

Excellent

TrustScore 5 out of 5

920 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(920)

387 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

When I phoned the lady was very polite…good suggestion

When I phoned the lady was very polite and made me feel very comfortable with my decision to contact the company ,the person who came to see me was polite and helpful

April 23, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Stephen

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Easy process

Easy process. Staff at Bishop Auckland were great.

April 24, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Diane

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Jodi Thompson

Jodi Thompson, the young lady who dealt with us at F Curtis and Son's in Warminster was absolutely lovely, very professional, knowledgeable and helpful.
All of our questions were answered and we did not feel rushed to make a decision.
We would highly recommend them.

April 7, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Fiona

Thank you so much for taking the time to leave us a 5 star review.

We’re pleased to know that you had a positive experience with F Curtis & Son Funeral Directors and are so glad that you were impressed by the service you received from Jodi.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 4 out of 5 stars
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Pamelia

Thank you so much for taking the time to leave us a review.

We are pleased to hear that our team were able to give you the support you needed.

If there is anything specific you feel we could improve upon, please do not hesitate to let us know.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

The effa wonderful experience all round.orts of the agent to find the…

The efforts of the agent to find the right funeral plan given personal preferences.
Delivered with great empathy , sensitivity and understanding.

March 13, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Jo

Thank you so much for taking the time to leave us a 5 star review.

We are pleased to hear that our team were able to provide caring and supportive service.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Helpful friendly young women who talked…

Helpful friendly young women who talked me through the options. Having read the brochure beforehand, the face to face meeting confirmed my original choice was the right one for me.

April 30, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Jeanette

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Good service

Good service

April 29, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 4 out of 5 stars

I would use them again

Pretty good on the whole. Didn't always come back as quickly as I wanted but they told me about the funeral plan option which saved money.
Also gave good advice on flowers and urns etc.
I would use them again

May 22, 2026
Rated 5 out of 5 stars
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Thank you so much for taking the time to leave us a 5 star review.

We are pleased to hear that you had a positive and easy process purchasing a plan with us.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 4 out of 5 stars

Helpful…

Jamie was very helpful and enabled my wife and I to create the plan we wanted.

April 7, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Bobby

Thank you so much for taking the time to leave us a review.

We are so glad that you were impressed by the service you received from Jamie.

If there is anything specific you feel we could improve upon, please do not hesitate to let us know.

Warm regards,
Choice Funeral Plans

Rated 4 out of 5 stars

The procedures that are required on the death of a loved one

The staff at Sergeant in Windsor were very helpful and kind, and this was important

April 13, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Norman

Thank you so much for taking the time to leave us a review. We’re pleased to know that you had a positive experience with E Sargeant & Son Funeral Directors.

If there is anything specific you feel we could improve upon, please do not hesitate to let us know.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Wonderful lady ,one phone call

Wonderful lady ,one phone call , appointment next day , everything explained fully .Realy easy and everything i wanted . Great fun too.I would recommend Grays to everyone ,Choice funeral plan Exactly what I wanted .

April 8, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Mary

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Excellent skills

April 8, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Charlie

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Very easy to organise with Sarah at…

Very easy to organise with Sarah at Pritchards

May 6, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Thank you so much for taking the time to leave us a 5 star review.

We’re pleased to know that you had a positive experience with Barry Pritchard Funeral Services and that Sarah was able to give you the support you needed.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Quick and easy to complete

Quick and easy to complete, very comprehensive. So happy I did this. Docs filed and now I can live a happy life knowing that all eventualities are covered!

May 13, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Thank you so much for taking the time to leave us a 5 star review.

We are pleased to hear that you had a positive and easy process purchasing a plan with us.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

mainly for peace of mind it was very…

mainly for peace of mind it was very easy to do and stressless

March 6, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Thank you so much for taking the time to leave us a 5 star review.

We are pleased to hear that knowing everything is taken care of brings you peace of mind.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 1 out of 5 stars

Anxious? Not any more!

Nothing went wrong. In fact, it all went smoothly with Kelly Pratt at White Dove.

April 10, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Hello Maggie

Thank you for your lovely review. We’re pleased to know that you had a positive experience with White Dove Funeral Home and that Kelly was able to give you the support you needed.

We note your positive review is accompanied by a one star rating.

We have tried to contact you but were unable to speak with you. If you could kindly call us on 0808 3044 886 to help understand if this was an error or if you do require some further support.

We look forward to hearing from you.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

The process of preparing for my…

The process of preparing for my father’s funeral went surprisingly well.
It wasn’t doom and gloom despite the circumstances.
We’re really pleased with the whole process ⭐️⭐️⭐️⭐️⭐️

April 24, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Kevin

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Please of mind

Helpful everything explained clearly have peace of mind

May 15, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Carol

Thank you so much for taking the time to leave us a 5 star review.

We are glad to hear that all the details were clear.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

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