ChopChop Reviews 650

I would give zero stars if this were possible. Took my money and confirmed the order and then just didn't show up. I called customer services and was promised a full refund. 11 days later, still no refund. Shocking service. Avoid!!!

First time user. Chopchop Harlow only brought half the items. I believe you achieve the 60 minute time limit claimed everything else was not in stock like pickled onions, baked beans and bacon but they were in stock I went there to check. Eggs are old eggs flat when fried. Date is to 6 June Are they from Sainsburys? Wasted my freebie delivery on 3 items one substituted one old. Won’t use again!

Tried Sainsbury’s Chop Chop for first time and what a poor experience, totally unreliable. Confirmed post code was in area, made order and paid at 16:30, delivery due at 18:30. At 17:50 we had a notice saying order was cancelled. When we rang it was because we were 0.3 miles outside the 3 mile radius, despite all being ok when ordered. In addition, the system took £5.05 extra in case we were not in, and now we have to wait for its return despite the order being cancelled. Absolute rubbish, put us off using Sainsbury’s again let alone this ChopChop nonsense!

Food is good. Bit pricy but the portions are large. I like the environment.

Thought I’d try chop chop what a mistake I made. Ordered on 1st May at 12-05 waited till 1-50 still saying picking on the site. I phoned chop chop and told them to cancel the order I was going out and already late. As I was going out the door the man came I told him I’d cancelled it. He took it away. The payment said pending at my bank and they still collected the money. I’ve waited till today 12 days later for them to refund me, I’ve just rang chop chop and they say nothings online to say I didn’t get this order!! They’ve rang the store and the store dont keep records of orders. I’ve been made to feel I’m lying!!!! In the end she said I’ll get a refund in 5 days. Never again will I use chop chop. If I could I’d have given this review minus.

If I could rate a minus I would, as this just gets worse.twice I've had to ask fir refunds as my order never arrived, once I didn't get the refund and was given the runaround from store to customer service. It took me 5 weeks to get the money back. Last night I thought I'd try them one last time, ordered what I wanted, it was being picked and then after a while I had a message saying my order had been cancelled. On further investigation, I was told it was the actual courier that had cancelled the order, and had told the store it didn't want the order. Totally unprofessional and to say I was annoyed is an understatement. Sainsbury should look to be changing their courier service, as it's beyond belief that they can decide who get the order. Never again!!!!!!

I was given a delivery time and a message to say the picker was gathering my things. One hour and 20 mins later I received another message to say they cancelled my order.

They left me waiting past my delivery window and they charged me. I had to ring their customer service helpline which were anything but helpful. Apparently there was an error with my address. Not once did anyone contact me to clear this up, which would have been extremely easy to do. Instead they left me waiting and now I've to wait 5 to 7 days for my refund.

I had 6 very hungry children waiting for that delivery. Not a reliable or professional service.

I'll never use this service again and the way Sainsbury's handled this, has left me not wanting to shop in Sainsbury's at all. I'll stick to Dunnes Stores.

Bad quality food! Totally waste of money!
Bring back the good old days best quality and fresh food. This Chop chop must have changed owner as there is no good quality in the food they are serving. Now they only served trash meat and old vegetables looks like recycled.
We ordered chicken pad thai, and meat are like trash slippery disgusting and mix match with plain poor rice quality with beef mushroom that contained bamboo shoots and very little thin mushroom slice and spicy lime chicken that taste like is has been prepared over two days ago dry meat. This new management have either cut the budget to the max or it has changed its owner.
The chop chop that we used to know who has the best quality of food is gone!!!!!!
Pls bring back the good quality of food.

Delivery Driver stole my items 😡 , rang up to be told wait for a refund 5-7days and reorder !
Easter weekend shops are closed tomorrow
AVOID AT ALL COSTS !!

Just awful
Waited an hour and a half, just to have the order cancelled

I called to find out why, to be told, that the Uber driver couldn’t fulfil the order (there was 15 items on the order so I doubt that they were all out of stock!)

AVOID! AVOID! AVOID! Wish I could give ZERO stars. Absolutely appalling service!

They’re sub-contracting through Uber, and the customer service is shocking. I had a driver call me from the wrong address about half a mile away. Told me he couldn’t drive any further so he was taking my shopping back to Sainsbury’s, and then hung up on me!

I’m disabled and rely on home deliveries a lot. So back to Deliveroo for me! Sainsbury’s, what on earth are you doing? Suggest you leave it to the experts in fast delivery until you can control your customer experience and service.

Order cancelled three minutes before due to be delivered

If there had been an option to say zero I would have clicked it!
My first order through app was great but the 2nd time I ordered, food arrived 6.5 hrs later when they guarantee within 60 minutes + an item was missing !
Delivery guy said he’d only just got the order!!
Will not order again !!
This app is useless and delivery charge is not cheap at £ 4.99
It could have been a great service but will never use again.
Avoid !

Avoid. Ordered due to having a Chest infection. Order marked as delivered but I have received nothing. Contacted Customer service who will issue a refund 7-10 working days. No mention of me getting my order unless I put another one in. Will never use again,

Have tried to order several times. It is unacceptable the amount of product that is “Out of Stock”. This is an experiment that should have planned properly. Again we are limited to a “One Star” option. A zero or lower is my experience :-(((

No delivery - despite saying it has arrived - lie 1

tracking didnt work - service didnt work

credit and £10 voucher promised- not processed - 10th February - lie 2

credit and £10 voucher promised- not processed - 17th February - lie 3

It's a complete scam - and the range is appalling anyway - DO NOT USE

I ordered at 17:44 and by half 8 my order still hadn’t been delivered! I called their customer service and they said I need to wait for the delivery to arrive no matter what the time would be and turn the driver away myself to get the refund????so they are wasting my time and the drivers and not bothering to cancel / refund the order themselves. Absolute joke of a service

Waited an hour only for them to cancel my order. Didn’t get an email to confirm this. Called customer service and was told the money would not be taken out of my bank.
The money was taken out of my bank.
Called them again to request a refund due to the fraudulent charge, They assured me the refund had already been processed.
Called my bank To see if they could see it on their end, as I couldn’t see it on my online banking. The refund has not been processed.
Do not use this service! Absolute shocking customer service. The agents on the phone do not know what they’re doing and can’t seem to understand questions when asked.

Using Sainsburys app to scan groceries via phone for in store shopping, out of thin air an item for 'chopchop delivery' of £675.06 was added to the bill !!

This is FRAUD.

Avoid Sainsburys, avoid chopchop.

Following up my previous review, I can confirm that I finally received my refund for cancellation of my order on 22nd December, however this was through my bank, NOT Chop Chop. Do not use this 'company'! After many unanswered emails,lip service from overseas customer service and unhelpful replies from Sainsburys, I would certainly not recommend and avoid at all costs!