Christmastreemarket Reviews 

192
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We had an excellent experience shopping on your sight. The only drawback is make sure you order early enough. I was a bit nervous as it got closer to the DAY, but it arrived 2 weeks before Christmas,... See more

Rated 5 out of 5 stars

I purchased my tree in 2014-recieved on Christmas Eve(did not expect it until first week of January-with plans on using it for next Christmas) I packed it away and did not even open box until Thanksgi... See more

Rated 5 out of 5 stars

The tree we purchased is very nice. It is very full and the needles are more lifelike than any other artificial tree. I am very pleased with my purchase and while i don't think I'll be purchasing... See more

Rated 5 out of 5 stars

I recently moved from the UK to the US and had to leave behind my beloved black christmas tree. When it came time to buy a new one I found Christmas Tree Market online and ordered a replacement black... See more

4.5

Excellent

TrustScore 4.5 out of 5

192 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(192)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

New Tree for 2017

I purchased my tree for next Christmas, so I can't give a true rating. I opened the box to test the lights. The tree looks lush and full. I am excited to get the white and multi light option. I believe I purchased my last tree from you. Very high quality trees. 😊

January 24, 2017
Unprompted review
Rated 5 out of 5 stars

Great!

The tree I bought was above my expectation. The price was great, shipped immediately, arrived in quick time, and completed tree was great!

January 24, 2017
Unprompted review
Rated 5 out of 5 stars

Christmas tree

I am very much satisfied with my purchase!the tree met my expectations😀Great quality,I would reccomend this company anytime!

Kindest regards,
Mrs BrownStone

January 24, 2017
Unprompted review
Rated 4 out of 5 stars

5ft Christmas tree

Tree was as described and looked great. The lights on the center of the tree were not as bright as the top and bottom, but once the tree was decorated you didn't notice it all that much

January 24, 2017
Unprompted review
Rated 5 out of 5 stars

LOVE MY WHITE MULTI COLOR LITE TREE

This tree was easy to put up & take down. It was beautiful in my front window. This year I decorated it as a Snowman. No ornaments..just a head with a black hat & red scarf and black paper buttons down the front. Everyone loved it. The quality of this tree is excellent! Getting a discount code for adding my email made it even better!

January 24, 2017
Unprompted review
Rated 2 out of 5 stars

Chtisti trees

I ordered a lighted cherry tree from Christi's and was very pleased with the prompt delivery. However when I assembled the tree 1 limb was missing. I called them, talked to a very nice man and he told me they would send one right out. It is now nearly 6 weeks and no limb and my tree still has a big whole in it. It was rated indoor or outdoor. I sat it up outside under the eave of my house where it was totally covered and last week it quit working. The tree is beautiful but?

January 24, 2017
Unprompted review
Christmastreemarket logo

Reply from Christmastreemarket

Hi Barbara, we are sorry that the Christmas tree you have received lacked 1 limb. We pride ourselves on producing complete parts, but apparently one slipped through. We've found your order and we would like to check this further for you. Please email us at online@christmastreemarket.com so we can update you accordingly. Thank you.

Rated 5 out of 5 stars

Loved my tree

I am super pleased with the white tree that I ordered. It was easy to assembly and it looked amazing! I received a great deal of complements.

January 24, 2017
Unprompted review
Rated 3 out of 5 stars

Christmas tree

7' Balsam Spruce Tree - multi lights.

Product not very realistic. Looks like Fuller Brush. Not enough lights.
Delivery and service was fine.

December 5, 2016
Unprompted review
Christmastreemarket logo

Reply from Christmastreemarket

Hi Bernell, thank you for sending us your observations. We truly appreciate your comment and we welcome feedback such as yours. We discover many of our most popular features are a result of comments from our customers. Your patronage and continuing goodwill are very important to us. Should you need any assistance, please feel free to email us at online@christmastreemarket.com. We look forward to serving your future needs.

Rated 4 out of 5 stars

Nice

I got the tree last year after the holiday and just put it up today and it turned out nice..

November 29, 2016
Unprompted review
Rated 4 out of 5 stars

My experience was pretty good!

My only issue is that I did not put up the tree when I first received it. I bought it in early 2016 and stored it, unopened, in the basement until the other day, I put it together easily. It is a prelit tree and my only issue is that some of the lights in the top tier of the tree do not light up. I followed the instructions to try to fix the issue but had no luck, It is way past the 30 day warranty so there is not much I can do to fix the problem now. My only suggestion to people is to put the tree up right away when you receive it to ensure it is working properly in the proper time frame. My experience with the company was good and to fix my issue with the lights I just added some to the tree with a spare strand I had lying around. I covered the area where the prelit lights aren't working and the tree looks great!

November 27, 2016
Unprompted review
Rated 1 out of 5 stars

Defective Christmas Tree with Obvious Wiring Issue

Ordered a tree in August, stored until November 6. Top section lighting is not working at the bottom of the top section. Called customer service twice and this company is sending me 2 strands of lights to fill in my brand new tree. In possibly spring of 2017, my warranty will replace the top section. In the meantime, I'm going to plug in more lights to a tree with wiring issues. I got the lights to work one time by moving around branches but I don't know what I did. Before I got it back on the tree, the lights went out. Concerned about a fire hazard and the liability CTM will now have. Would have preferred to buy from a reputable company with excellent customer service that would have sent me a prepaid return label to ship back the defective tree and then CTM sends me a replacement tree. Disappointed in doing business with a business that doesn't worry about its customers!!!! Never again!

November 9, 2016
Unprompted review
Christmastreemarket logo

Reply from Christmastreemarket

Hi Margaret, thank you for taking the time to tell us about your experience. We're sorry to hear about your lighting issue, and we regret that you were not satisfied with the resolution provided by our Customer Service Team. We would like to help you further, please send us your Order ID at online@christmastreemarket.com so we can check your order and find the best possible solution for you.

Rated 5 out of 5 stars

A GREAT PURCHASE!

A great buying experience...No problems whatsoever. The tree is absolutely beautiful & very well made. Shipping was fast & I couldn't be happier with my purchase.

September 20, 2016
Unprompted review
Rated 5 out of 5 stars

The only trees we will ever need

We ordered a white flocked pencil tree and wow, what a show stopper! This is the only tree we need. Well, we will probably by another one soon. The item came just as described but better than we could have imagined.

September 8, 2016
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look