Christmastreemarket Reviews 

192
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

We had an excellent experience shopping on your sight. The only drawback is make sure you order early enough. I was a bit nervous as it got closer to the DAY, but it arrived 2 weeks before Christmas,... See more

Rated 5 out of 5 stars

I purchased my tree in 2014-recieved on Christmas Eve(did not expect it until first week of January-with plans on using it for next Christmas) I packed it away and did not even open box until Thanksgi... See more

Rated 5 out of 5 stars

The tree we purchased is very nice. It is very full and the needles are more lifelike than any other artificial tree. I am very pleased with my purchase and while i don't think I'll be purchasing... See more

Rated 5 out of 5 stars

I recently moved from the UK to the US and had to leave behind my beloved black christmas tree. When it came time to buy a new one I found Christmas Tree Market online and ordered a replacement black... See more

4.5

Excellent

TrustScore 4.5 out of 5

192 reviews

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4.5

All reviews

(192)

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Rated 2 out of 5 stars

Lights don't work

The tree is beautiful, but we spent over $600 to have a prelit tree that had a section of lights not work. We had already gotten rid of our old nine foot prelit tree, and we did not want to go through the hassle of mailing a 10 foot tree back so we had to add lights so we would have a Christmas tree. If you want to send a new one at no cost that would be great.

September 1, 2016
Unprompted review
Christmastreemarket logo

Reply from Christmastreemarket

Hi L, we're sorry to hear that you had difficulties with your lights. Please try the following steps to see if they help.

- Make sure the lights are plugged in correctly
- Check for any loose or broken bulbs
- Change the fuses located in the male end of the strand(s) that is/are having issues.

If the steps do not resolve the issue, please feel free to send us an email at online@christmastreemarket.com. Thank you.

Rated 5 out of 5 stars

Love My tree

I bought my first tree from TreeTopia a Silver tinsel one.
I was happy with that until I decided to buy another from you. I bought the White flocked tree and Was over the Moon Happy with your tree. Much more sturdy and very well make. I will continue to buy my next trees or refer you to my friends looking for something different instead of a real green tree.
Thanks for making me extra Happy at Christmas Time

August 31, 2016
Unprompted review
Rated 5 out of 5 stars

Loved my tree-best I have had in years!!

I purchased my tree in 2014-recieved on Christmas Eve(did not expect it until first week of January-with plans on using it for next Christmas) I packed it away and did not even open box until Thanksgiving 2015. WOW! This tree was as beautiful as anything I have ever seen on TV ,it was very easy to assemble, and looks amazing when decorated. I would HIGHLY recommend this company and the tree I purchased to anyone.

January 14, 2016
Unprompted review
Rated 1 out of 5 stars

Charlie Brown has a better tree

I purchased the 6ft frazier pre- lit tree and I am very disappointed. Extremely thin, small and looks very cheap. Spent an hour fluffing the "branches" and still can't cover the gaps and holes.

December 4, 2015
Unprompted review
Christmastreemarket logo

Reply from Christmastreemarket

Hi, thank you for your feedback. We are sorry to hear that your tree was not as full as expected and hope we can help you achieve the look you are after. We recommend shaping the inner branches upwards and out like a peacock’s tail to fill in the interior space of the tree. For your reference, here's the link on how to fluff your tree: http://bit.ly/1SPlaea.

Shaping can take some time, depending on the style and height of the tree, but your work will pay off with a fuller looking tree. The first time you assemble and shape your tree will require the most work, in the future, your tree will retain much of the shape of the previous season. Should you need further assistance, please feel free to send us an email at online@christmastreemarket.com. Thank you.

Rated 5 out of 5 stars

Cant wait for Christmas

I ordered a new Christmas tree from this company in August during a sale. I loved the many varieties and choices they had and the price was excellent for how much tree you are getting in height. I cant wait to put it up. I haven't opened it yet so we will see in December if I am in love with it....so far I am satisfied!

October 11, 2015
Unprompted review
Rated 5 out of 5 stars

Great product and fast delivery

Most realistic trees I have seen. I bought a 4' tree for the dining room of my home and will probably order a larger tree this year for the living room. Even my heaviest ornaments hang without drooping branches. My tree was delivered after only two days of placing the order!!!!

June 12, 2015
Unprompted review
Rated 3 out of 5 stars

Beautiful tree, bad lighting

About 5 days after I set the tree up, one strand of lights went out. I noticed that that strand had been "repaired" with a piece of thin, green wire meaning that the light plug was wired to the cord with this wire. Therefore, it was known before shipment that one strand of lights was defective. I called Christmas Tree Market and spoke with a customer service rep who sai he was really sorry for the problem, then hung up the phone. I sent a letter two two known addresses and both were returned as address unknown. I'm not hapy. I did replace the strand of lights with my own strand.

June 11, 2015
Unprompted review
Christmastreemarket logo

Reply from Christmastreemarket

Hi William, we are very sorry for the problems you experienced with the lights of your tree. We've found your order and have escalated this to our management team as we hope to provide possible options for you. Please send us an email at online@christmastreemarket.com if we can provide any further assistance.

Rated 3 out of 5 stars

Quality of tree

Tree was not hard to set up and looked beautiful, but when you get ready to take it down, make sure you have 2 body builders with winches and 4 wheel drives. The bottom 2 sections were not a problem, but it is now June and the top 2 sections are still stuck together.

June 9, 2015
Unprompted review
Christmastreemarket logo

Reply from Christmastreemarket

Hi Judy, we apologize for the trouble you experienced while taking down your tree but we're glad to hear that you are happy with the overall look and quality. We have forwarded your feedback to our Product Development team, to help us improve our products and customer experience. Please email us at online@christmastreemarket.com, if there is anything else we can assist you with.

Rated 5 out of 5 stars

Great selection

I ordered my tree two years ago. It's still in great shape and looks good. I received friend fast friendly service and receive my order ahead of schedule. If I needed more Christmas trees I would use them again.

June 6, 2015
Unprompted review
Rated 5 out of 5 stars

Beautiful

Our tree was delivered within a few days and it was nicer than we had anticipated. It is so real looking and it was nice to be able to hang my ornaments and not have the branches droop. We have had a real tree for 40 years and making this change has proved to be very rewarding.

June 6, 2015
Unprompted review
Rated 5 out of 5 stars

Beautiful tree

The tree was exactly what I was looking for but could not find locally. Little nervous about ordering a Christmas tree on line but so glad I did. The tree was beautiful and the price was reasonable. Would buy another tree from Christmas Tree Market.

June 5, 2015
Unprompted review

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