Ordered a 5ft living pot blue spruce Christmas tree and it’s absolutely beautiful. Only downside was a 15 minute notification of delivery date and time. Unfortunately I wasn’t in when the tree was del... See more
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The tree is perfect but delivered without knocking at our door even though I was home and expecting it. Thanks, though, we love it and are looking forward to planting it in a bigger pot, ready for n... See more
A really beautiful tree, great shape etc and arrived in perfect condition. Only downside was it not being delivered on specified date. That said, it was ahead of schedule!
The ordering and confirmation was very good, the product sadly had dried out and the tree died (not sure how long it was boxed up for? ) however a refund was sent to me and should receive refund withi... See more
Company details
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Have a real fresh Christmas Tree Delivered this Christmas with free UK delivery on our range of cut and pot grown trees. We are one of the top UK sellers of real Christmas Trees. Selling over 30,000 Trees each year you can trust us to deliver the perfect tree.
Contact info
Glasgow Road, G65 9BX, Kilsyth, United Kingdom
- contact@christmastreesdirect.co.uk
- christmastreesdirect.co.uk
4.1
Great
2K reviews
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Tree fresh and good shape Third year we…
Tree fresh and good shape Third year we have purchased.
November 30, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Don’t waste £10 on the pot!
The potted tree itself was nice but totally root bound in its tiny pot. The £9.99 pot I purchased was pathetically small and flimsy and very similar to the pots you buy bedding plants in. Totally unsuitable to replant the tree into and support its weight safely in my opinion.
December 7, 2025
Reply from Christmas Trees Direct
Hi Jayne,
Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with the pot cover and that it did not meet your expectations, particularly in terms of size and suitability for supporting the tree.
We appreciate you highlighting this, as it’s important for us to understand how our products are being received. We haven’t had any direct contact from you regarding this order, so we didn’t have the opportunity to look into the issue at the time. If you would like us to review this further or discuss possible options with you, please do get in touch with our team directly at contact@christmastreesdirect.co.uk and we’ll be happy to help.
Kind regards,
Emily
Took so long to deliver
Took so long to deliver. I actually emailed them and they said they sent it. Then next day emailed them again and said would give me a refund, so had obviously not sent it. Still have not received my refund. Would not recommend.
December 7, 2025
Reply from Christmas Trees Direct
Dear Ms Elliott,
Thank you for your review. We’re very sorry for the delay with your order and the frustration this has caused.
As per our email correspondence, we have had to consider this order lost in transit with the courier and have indeed processed a full refund. Please accept our sincere apologies for the inconvenience and disappointment you experienced.
Kind regards,
Emily
Customer Service Team
The tree was delivered at time…
The tree was delivered at time expected.
The tree was very well packaged and I am really pleased with it.i am looking forward to planting her in my garden after Christmas ❤️
November 30, 2025
Great tree
Great tree, poor delivery service!
The tree is great, however the pot it can in was broken and the pot cover was insufficient to cover the pot, I paid extra for 1-2 day delivery and it came 4 days later!!
December 7, 2025
Plant totally unsupported and fell…
Plant totally unsupported and fell apart..
Top heavy and very badly potted..
December 7, 2025
Reply from Christmas Trees Direct
Dear Ms Nicholls,
Thank you for your review. We’re very sorry to hear that the plant arrived unsupported and did not meet your expectations. We completely understand how disappointing this must have been.
We would kindly ask if you could contact us with some images of the item so we can look into this further and try to assist you.
Kind regards,
Emily
Customer Service Team
Great service and quality
Service was easy to use. Tree arrived before expected date and was a lovely size and shape. Really happy, looks great.
November 26, 2025
The graveside arrangement is extremely…
The graveside arrangement is extremely expensive for what it is as is the door wreath.
December 5, 2025
Reply from Christmas Trees Direct
Hi Jane,
Thank you for taking the time to share your feedback. We’re sorry to hear that you felt the graveside arrangement and door wreath did not represent good value for money, as we always aim to offer products that meet our customers’ expectations.
We haven’t received any direct correspondence regarding concerns with this order, so we haven’t had the opportunity to look into this for you. If you would like us to review your order or discuss your feedback further, please do contact us directly at contact@christmastreesdirect.co.uk and our team will be happy to help.
Kind regards,
Emily
An excellent service delivering a quality product
The Christmas tree arrived during the scheduled delivery period in good condition. Secure packaging and yet easy to remove the tree from the box and wrapper.
December 1, 2025
A Wonderful Christmas Tree
A Wonderful Christmas Tree. Arrived in perfect condition and timely. It has the most wonderful proportions and smells divine. I am so so so happy. Thank you
December 3, 2025
12 Points of my Christmas trees direct tree! Or I’m a bit needled!
1. The tree didn’t come on the day I was told - I waited in all day and night!
2. I was messaged to say it would come on the next day - I waited in on the next day and it came early afternoon!
3. The box was broken as if it had been dropped or packed in the vehicle badly.
4. it wasn’t a DX van but an old unmarked white van!
5. It is heavy package perhaps that is why the courier was not personable.
6. The tree was half out of the black bucket revealing my concern it is not pot / container grown but rather placed in a pot!
7. The tree is a very nicely shaped good looking tree - for which I am grateful - (conscious I’m sounding negative) and fits the description in your online catalogue!
7. I don’t understand why I was encouraged to purchase another bucket for the tree - since the tree doesn’t fit in it!
8. I have placed the tree outside our house - in a spot where we intend to plant it!
9. I’m sure with lights on it will look very festive - we’re dressing it with lights tomorrow with our grandchildren!
10. After Christmas my wife and I will attempt to plant the tree in the garden where hopefully it will blossom a little more and be a healthy growing tree - time will tell!
11. Thank you for advertising on line - I had not thought to look for a tree this way previously!
12. Finally - to affirm - the tree is very beautiful - I’m glad we have it - but perhaps the packing and delivery service could be improved!
Happy Christmas
Stewart
December 4, 2025
Reply from Christmas Trees Direct
Hi Stewart,
Thank you for taking the time to share such a detailed and thoughtful review. We’re genuinely sorry for the frustration caused by the delivery experience and packaging, particularly the missed delivery day and the condition of the box on arrival. We appreciate you highlighting this, as it’s feedback we can pass on to our courier partners to help improve the service going forward.
We’re glad to hear that despite these issues, you’re happy with the tree itself and that it meets the description shown on our website. It’s lovely to know that it will be enjoyed with your grandchildren and that you’re planning to plant it out after Christmas, we hope it establishes well and continues to thrive for years to come.
We also appreciate your comments regarding the pot cover and presentation. Your feedback around this is noted, and we understand how this could have been disappointing alongside the delivery concerns.
Thank you again for your balanced and constructive feedback, and for giving online tree ordering a try. If you have any further concerns or would like us to look into anything in more detail, please don’t hesitate to contact us directly at contact@christmastreesdirect.co.uk
Wishing you and your family a very Happy Christmas.
Kind regards,
Emily
Dreadful service
Dreadful service
Delivery only after 4 attemps. False information provided by DX couriers Christmastrees direct as
Provider were completely indifferent, made no effort to resolve matter,offered no apology
Will never use them again
December 12, 2025
Reply from Christmas Trees Direct
Dear Mr Masterson,
Thank you for your review. We’re very sorry to hear about the difficulties you experienced with your delivery and the frustration this caused.
We did reply to all emails received from you, and our tracking shows the order was successfully delivered on the 12th of December. We apologise that the process was not smooth and regret that this left you dissatisfied with the service.
Kind regards,
Emily
Customer Service Team
I love my tree
Beautiful tree delivered with super care, I simply love it, and cannot wait to see it grow in years to come
November 26, 2025
My tree has come leaning over and can’t…
My tree has come leaning over and can’t straighten it, very disappointed
December 5, 2025
Reply from Christmas Trees Direct
Hi Catherine,
We’re really sorry to hear that your tree has arrived leaning and that you’re feeling disappointed, that’s certainly not the experience we want for our customers, especially at Christmas.
We haven’t received any direct contact from you about this issue yet, so we haven’t had the opportunity to look into it or offer support. If you’re able to get in touch with us directly and share a photo of the tree, our team will be happy to assess the situation and advise on the best way forward.
You can reach us at contact@christmastreesdirect.co.uk and we’ll do our best to help resolve this for you.
Kind regards,
Emily
Great Tree Great Value
Ordered and just needed to wait for delivery. Very straight forward, easy. After taking all the protective wrapping what a treat the lovely aromers just lovely.
After a couple of days the tree looks stunning.
December 5, 2025
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