C.H. Robinson Reviews 94

Great experience working with Joey and Brandon from CH Robinson. Both are professional, responsive, and easy to work with. We look forward to hauling more loads with them!

Worst company to deliver for. Cheap loads! Never take their loads

We shipped a compressor from Massachusetts to Florida. They supplied us with a quote and then required a credit card to secure the shipment. Then after the shipment was complete, they upcharged our credit card stating the standard pallet (48" x 48") actually measured 48" x 49". This was not true as we measured and weighed everything before it was picked up. 2 days later they upcharged our credit card again saying the delivery required a lift gate which it did not. After speaking to the receiver, he used a fork lift to remove the compressor. Shipper refuses to give us our money back.

I used CH Robinson for the first time today to deliver an order across the state. I was very impressed with the customer service I received from Aaron and the company’s willingness to be adaptable and get my order delivered on time. I wound highly recommend CH Robinson.

I’ve been an owner operator for years, and the only broker that I always have issues with is ch. Robinson. From getting help after booking the load to after completion. Once book and trying to get help at a pick or delivery your hold for a long time or they never get back to you with response for assistance. Once you complete the load don’t expect to get paid detention or layover. Even if documentation shows your in and out times.

Ch-Robinson is the worst company ever the brokers are very disrespectful that curse at you hang up on you all the time I finished the load in July and I’m still fighting the broker to get paid from this Load. He will not give a new t code for me to go and deposit my money from the load and he will do everything not to respond to my emails. I’ve called C H Robinson in so many ways no one wants to help Everyone. Please stay away from CH or help me figure out how to put in a lawsuit against them for not paying me from my load that was completed successfully. The load number is. 519779586. The most disrespectful broker name is Greg and Kevin

Across all companies of all kinds that i've dealt with in 35 years, CH Robinson is by far the most unconcerned with customer service. They could care less if you have issues with your service from them. No urgency, no follow up, no resolution attempts. They must make a lot of money without needing their customers? I don't care if you mess up my order, but I care if you are completely unmotivated to make the slightest attempt to fix it.

From the first time we connected with our agent at C.H. Robinson, it felt different. Unlike previous experiences, our agent was reliable and proactive—up at 7:30 a.m., staying on the case until late evening. Over five years.
We’ve run hundreds of loads with very few hiccups—detention events happened less than 1% of the time and always paid without any argument. Booking is a breeze through Navisphere Carrier, and bid response in a 10-15 second.
We had one challenging incident—But thanks to our agent and support from a supervisor and tech team, it got resolved quickly.
Yes, some carriers have had frustrating experiences with C.H. Robinson—appointment mismatches, low rates, poor escalation. But experiences can vary widely by agent and volume level.

Our story is rooted in 13 years of consistent performance, respectful service, negligible detention, and real people who follow through. That’s not an accident—it’s a partnership built for the long term and we very appreciated to CH Robinson for the opportunity.

Probably one of the worst companies I have dealt with in 21 yrs of being in business. If you get through to somone on the phone they are rude and know nothing. They can only give you en email address of someone who never responds. They can not look up a shipment with the tracking number. They ask for a "load" number which obviously the person receiving the freight does not have. What's the point of the tracking numer if they can't track a shipment with it.

Complete trash, the shipment was getting delayed for some BS reasons, the total delay was more than 30 days. Ridiculous, please avoid.

Julian Orso will not respond to emails once u book

Waiting from last 18 hours to clear load on sarnia border did not received any positive response there is no broker office of ch Robinson on border a sub contractor is available to work on their behalf they also said we don't do any thing because they are not even picking our calls so we did nothing on ch Robinson cases so you can call by yourself to asked for load clearance

Worst custom broker in the they keep waiting at Border for two days

Took a load from them to haul equipment waited 3.5 hours to load no detention no extra pay nothing..... had it listed weird to show 2 drops but was actually 3 ... there not here to help us. Just here to line there pocket with there cheap frieght loads. An to top it off there piss poor tracky8mg systems pings your phone 4-5 times per hour causing it to die !!! An of you pause it over a weekend they call an text you am harass you constantly !!! Beware taking anything from them !

HORRIBLE!!!!!! 2 failed pick-ups with no communication that they were not showing up after confirming pick up that day. Then they charged ME for pallets not getting picked up. Delays for no reason, additional charges added after delivery just to add items. Terrible customer service...be prepared to be on hold 1 hour + trying to get someone in the company to help. They constantly drop credits off the invoice and add charges with out cause or reason. Shipment was delayed well over 2 weeks due to them, nothing to do with weather or availability for pick up or drop off. This has been a true nightmare and I will never use them again as I am still dealing with billing issues (30% higher than quote)

CH Robinson invites drivers that drive 53' and Straight Trucks on to join their portal, but has low to no work for straight trucks, then when you try to use it for a load, they get mad?? Lol. They send me a rate con for 1 thousand lbs and the shipper loaded 10lbs. When I asked to be compensated for the extra weight not on the rate con they said no.....that's messed up

C.H. Robinson along with Southeastern Shipping Company out of Florida, completely distroyed a pallet of materials, they even had photos of it, and still delivered it as though nothing happened. Once we received the pallet, we notified them to let them know what was going on. They sent the photos they take each time it is moved from one location to another during the delivery phase. It was mind blowing that someone CLEARLY damaged the materials, then tried to wrap it up with some clear plastic as thought nothing happened. You should see the photos yourself. A child detective could have seen that the pallet was severely damaged and has been "taped" back together.

We've been trying to finish the claim process for weeks with no replies from anyone. Mulitple phone calls and emails, and still nothing. Below is the record of our contact attempts.

1.2.25 - pallet received, but receiver was unaware what the orignal pallet was suppose to look like because they have never received materials from us before. He sent photos and I immediately told him to start taking photos of the opening of the materials wrapped in plastic wrap so we could start a claim.

1.3.25 - Started putting together the timeline of events leading to the delivery of the damage pallet.

1.13.25 - Spoke with Aida in claims at Southeastern shipping company and she sent me photo of it on the truck. She told me I would have to go through the website for a claim. I also emailed Lina to have her call me when she can.

1.14.25 - Sent email to Lina Ramirez with photos. See sent emails. She replied that she is going to reach out to see what she can do.

1.16.25 - Sent email to Lina Ramirez asking if there is any word yet.

1.22.25 - Sent email asking for update.

2.3.25 - Email from Carlos Arias saying that the company would only be responsible for the products and not the shipping. I told him I would like to start a claim.

2.20.25 - Sent him and Lina Ramirez an email letting them know I was going to start the process but needed inforamtion to fill out the form correctly. Carlos email not working and I keep getting an email saying that Carlos email is no longer correct. I'm not sure why because I'm replying to the same email he sent me. Will try and figure this out.

2.25.25 - Called Lina Ramirez at work and no answer no matter what I try. Sent email asking for them to contact me and that they should be ashamed of themselves.

2.27.25 - Lina replied that Carlos is no longer with the company. I replied to call me so we can get this taken care of.

I would attach the photos if possible so you can see yourself how obvious this damage was. In one of the photos, you can see two other pallets, belonging to other customers, were damaged and tipped over in the truck. Unbelievable to me that this passed through without anyone saying anyhing.

I understand mistakes happen, but this company has done ZERO to make things right. We were getting ready to have them ship hundreds of containers for us from overseas, but now, we will avoid them at all costs. I would pay double shipping before using this company...you have my word.

Rock Pool USA

I recently reinstated my authority and hauled a load for them and they refused to pay me.Saying I need a release from a factoring company that I used 7 years ago.The company is out of business.

Run! I have used CH Robinson for 8 shipments out of state thus far. Every shipment had major issues. They do not stand behind what they advertise from the estimated shipping dates to the cost they charge you for the delivery.
My latest delivery they offered me a 4-6 day shipping cost and a 2-3 shipping cost with FED EX. for double the 4-6 day cost. I needed the product in the receivers warehouse on the 3rd day so i paid the higher cost. The shipper delayed my shipment and now it will arrive on the 6th day. No explanation from CH Robinson, they sent me the disclaimer that they cannot be held responsible for a carriers delay. Even though you paid for priority shipment.

I have worked for the company for 6 years, over the last two years I have gotten a 3 on my year end review which is a meets expectations evaluation. Due to bad company performance not a single employee got a raise in 2024 and this year I received only a 2% raise. If you want to work for a company that rewards you for performance, do not work here