Chrono24 Reviews 6,845

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Information so clear. Good products. I’d buy more expensive products but I don’t know importation cost so no idea about de final price. I have bought from other vendors regrettably but no way to do it... See more

Rated 5 out of 5 stars

The entire process was easy enough to understand and rest assured about the purchase. Package updates, non invasive messages, the app is user friendly. The only thing I’d love to see is to Chrono24 gr... See more

Rated 5 out of 5 stars

I was looking into buying a brand new Cartier watch froma store, but after my husband had had such a good experince previously, buying a luxury watch from Chrono24,I decided to have a look at their s... See more

Rated 5 out of 5 stars

Very good management once the order is placed. Perfect packaging. And it was great that the same transportation company (FedEx) managed the card payment for customs costs; All you have to do is pay w... See more

Company details

  1. Watch Store

Written by the company

Comprar y vender en todo el mundo relojes nuevos y usados en Chrono24. Más de 298.684 relojes de marcas como Rolex, Breitling, Omega, etc. a precios asequibles


Contact info

  • Haid-und-Neu-Straße 18, 76131, Karlsruhe, Germany

  • chrono24.es

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Rated 2 out of 5 stars

Lack of communication

Lack of communication. I never heard from my seller during my purchase and when I turned to the website for help I never got an answer or any assistance regarding my payment issues or the delay my order had.
It took longer than expected but thankfully my watch arrived

August 22, 2025
Rated 5 out of 5 stars

purchased a piece from this jeweler through Chrono24

I recently purchased a piece from this jeweler through Chrono24, and I could not be more satisfied with the entire experience. From the very first interaction, the communication was clear, professional, and friendly. The seller treated me with great respect and courtesy, always answering my questions promptly and providing detailed information whenever I needed it.
The description of the watch on the Chrono24 page was completely accurate, and when it arrived, it matched perfectly with what was promised. The condition was exactly as advertised—if anything, even better than I had anticipated. It is always reassuring when an online purchase of this nature meets (and even exceeds) expectations, and this jeweler delivered on every level.
What impressed me most was not only the transparency and honesty of the transaction but also the care they took in making sure everything was handled properly, from packaging to delivery. The whole process was smooth and trouble-free, giving me complete peace of mind.
I am genuinely delighted with my purchase and with the service I received. It is rare to find such professionalism and trustworthiness, and I can wholeheartedly recommend this jeweler to anyone considering a purchase through Chrono24. I would not hesitate to buy from them again in the future.

September 1, 2025
Rated 3 out of 5 stars

Argentinian fees

They didn’t add Argentinian fees in the price, so I had to pay it to fedex in situ when they delivered it. It’s around 50% of the price, I would love to pay it in here to know the full price of my watch’s. Amazon has it, you can check it on there! Thanks!

July 15, 2025
Rated 5 out of 5 stars

Great watches and customer support!

Great customer support, unfortunately one watch couldn't be delivered because of external customs issue, Chrono24 support and the seller had great communication and attention thru the process of the refund, I and ended buying another watch!

June 27, 2025
Rated 4 out of 5 stars

Better shipping

I would like you to ensure that the sellers have better shipping, my watch took more than a month because they used local service and charged me the same as DHL/Fedex

May 22, 2025

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