The delivery was as per emails, the person was friendly, and especially all of the products were in good condition. I am pleased to have received all these items as I cannot always go to the shops. Th... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Lots of notice about the delivery day and time via email and SMS. I was later given a 1 hour window for the day. The delivery came on time and in perfect condition... and with a smile and cheer.
Delivered on time. Polite driver. Product nice and cold and ready to put straight into refrigerator. Suivi mon colis kept me notified of delivery times. Thankyou.
Company replied
Products arrived in perfect condition. The tracking provided valuable information. Thank you.
Not delivered at all. Which could be a good point for fresh food delayed too much, BUT no information given at any time about this. After two calls I could eventually get the right information only... See more
For the second time I ordered Pierre Marcolini chocolates. Unfortunately they are using Chronofresh that is totally unreliable. They announced a time frame quite large (8-13 for instance). But they... See more
Company replied
Spending three days waiting for a birthday cake , finally they send a message to pick it up in their office which is two hours a/r from my home ! they also send a message saying that I... See more
For the 4th time since September we have failed to receive our weekly hellofresh order on the Saturday that we paid for. For three of these events chronofresh haven't even loaded the parcel onto the... See more
Company replied
The parcel arrived on time. It was delivered in a polite and professional manner. The product is perfectly fresh. Thank you!
Unprofessional and not delivering in time. They simply do not care. A fuir !!! A huir !!! Do not use them !!!
Company replied
I was kept updated and my parcel arrived at the estimated.very polite delivery driver
Company replied
They deliver when they say they will, within an hour’s time slot.
Company replied
Perfect, delivery on time, within a minute of specified time. Goods in perfect condition. Courier polite and professional.
Deliverd on time - very pleasant and helpful driver
Company replied
Food arrived well packed and right on time. Driver very pleasant
First class, information about delivery and service very good.
Excellent communication. Exactly on time with delivery. Very satisfactory service not often happens these days.
Communication on delivery date and time good . Advised of delay . Professional staff delivering parcels
fast and efficient delivery of fresh foodstuffs
Rapid delivery totally in line with expectations.
Good service polite delivery man
Was notified on everything going on Delivery arrived earlier then expected Polite Delivery driver Will be ordering again
always a delay, having food delivery is a pain, absolutely incompetent and incapable to do their job
Company replied
Delivery on time.
Company details
Written by the company
La livraison de produits alimentaires secs, frais et surgelés partout en France et à l'international.
Contact info
France
- chronofresh.fr
3.8
Great
43K reviews
Replied to 64% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The parcel arrived on time
The parcel arrived on time. It was delivered in a polite and professional manner. The product is perfectly fresh. Thank you!
March 31, 2026
Unprompted review
I was kept updated and my parcel…
I was kept updated and my parcel arrived at the estimated.very polite delivery driver
March 24, 2026
Unprompted review
Reply from Chronofresh
Hello Heather,
Thank you for taking the time to share your satisfaction with us.
I am delighted to hear that your delivery experience with Chronofresh was positive and that you appreciated the quality of service provided by our delivery driver.
We take great care to ensure that our services are provided under optimal conditions, both in terms of meeting deadlines and the courtesy of our teams.
We look forward to delivering to you again.
Jean-Claude F
Very good communication andxon time
March 17, 2026
Unprompted review
As expected
February 27, 2026
Unprompted review
CHRONOFRESH IS NOT RELIABLE
For the second time I ordered Pierre Marcolini chocolates. Unfortunately they are using Chronofresh that is totally unreliable. They announced a time frame quite large (8-13 for instance). But they neither showed up nor inform you of delay.
And when you try to contact them they just postpone the delivery for the next day.
I will not use any store using Chronofresh for the delivery.
February 26, 2026
Unprompted review
Reply from Chronofresh
Dear Jacques
I regret that your delivery experience with Chronofresh was not satisfactory.
The initial delivery window is set by your shipper.
When the delivery route is planned, you are normally given a more precise notification, but this may vary depending on traffic conditions.
We apologize for the lack of information regarding the delay in your package.
Please be assured that we are very concerned that our deliveries are made under the right conditions and we will take the necessary steps internally to prevent this from happening again.
If you have any questions about the terms and conditions of your order, please contact your shipper, who remains your primary point of contact for managing your file.
Yours sincerely,
Jean-Claude F
Excellent communication
Excellent communication. Exactly on time with delivery.
Very satisfactory service not often happens these days.
February 17, 2026
Unprompted review
Excellent service
Excellent service, exactly on time, very polite driver who actually rang me to confirm I was at home, prior to his arrival.
January 30, 2026
Unprompted review
Tres bon premier contact telephonique…
Tres bon premier contact telephonique avec Maiwen??? Explications claires, Ecoute. Merci!
January 28, 2026
Unprompted review
Delivery on time
Lots of notice about the delivery day and time via email and SMS. I was later given a 1 hour window for the day. The delivery came on time and in perfect condition... and with a smile and cheer.
January 15, 2026
Unprompted review
Perfect
Perfect, delivery on time, within a minute of specified time. Goods in perfect condition. Courier polite and professional.
January 13, 2026
Unprompted review
always a delay
always a delay, having food delivery is a pain, absolutely incompetent and incapable to do their job
January 10, 2026
Unprompted review
Reply from Chronofresh
Bonjour Emanuele,
Les conditions météorologiques et les mouvements sociaux actuels des agriculteurs ces évenements ont impactés nos réseaux de transport.
Nous avons été impactés sur des milliers de colis, mais nos équipes sur le terrain se sont pleinement mobilisées pour vous livrer le plus rapidement possible malgré ces contraintes.
Nous vous remercions de votre patience et de votre compréhension face à ces événements indépendants de notre volonté.
Cordialement,
Mylène M
Not delivered at all.
Not delivered at all.
Which could be a good point for fresh food delayed too much, BUT no information given at any time about this. After two calls I could eventually get the right information only verbally. Then I asked for a written statement since the supplier does not answer either and they definitely refused to write anything.
Then I checked their behavior code ... there is not a single mention of final customer, it's only about employees, direct customers or suppliers. But the one who actually pays is the final customer.
December 29, 2025
Unprompted review
Perfect delivery
December 27, 2025
Unprompted review
Professional service
Rapid delivery totally in line with expectations.
December 16, 2025
Unprompted review
Never again -Do not buy any " la duree " product delivered by this company .
Spending three days waiting for a birthday cake , finally they send a message to pick it up in their office which is two hours a/r from my home ! they also send a message saying that I requested to change the delivery date while I never . They even call you , but dont speak on the phone , just to justify why they did not come .I never saw so poor respect for a client and so many lies to justify the unprofessional way to deal with their responsibility .
December 12, 2025
Unprompted review
Excellent
Communication on delivery date and time good . Advised of delay . Professional staff delivering parcels
December 17, 2025
Unprompted review
Superb service
Superb service, arrival time and sms messages excellent.
December 16, 2025
Unprompted review
He was a very nice
He was a very nice, pleasant , kind and thoughtful young man
December 5, 2025
Unprompted review
Superb service.
December 5, 2025
Unprompted review
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