Due to circumstances I needed to take the private route for an operation. The medical group offering the treatment provided details of a 2 year interest free payment plan through their partners Chrys... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My transaction with Chrysalis Finance was remarkably straightforward. They were helpful and the contract was very clear, no confusing wording. It was clear from the start how much I would be paying pe... See more
Company replied
I used this company to finance some dental work. Process was very quick and painless (hopefully the dental work will be too). Was straight forward and easy. Would recommend based on this experience... See more
Company replied
I used Chrystal Finance to pay for surgery to my knee. The loan was very quick and easy to apply for online. The company’s communication with me throughout was both efficient and reassuring. The 10... See more
Company replied
Company details
Written by the company
Chrysalis Finance are the UK’s largest ethical caring, and responsible lender in healthcare! Need private dental or healthcare treatment? Get the treatment you need, when you need it, with Chrysalis. Our payment options allow you to spread the cost of your treatment, paying in monthly instalments. No waiting list. No lengthy forms. No hassle. We're partnered with over 3,000 clinics. Find a Chrysalis Finance approved clinic by checking the list of partner clinics on our website. We care about you and your treatment. Acceptance is subject to status. Terms and Conditions apply.
Contact info
PO Box 404, Alderley Edge, Cheshire , SK9 0EA, Alderley Edge, United Kingdom
- 0333 32 32 230
- theteam@chrysalisfinance.com
- chrysalisfinance.co.uk
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful when on the telephone and…
Very helpful when on the telephone and online
Explained everything in layman's terms
July 22, 2026
Reply from Chrysalis Finance
Hi Anne,
Thank you for your wonderful review. We're so pleased to hear that you found our team helpful both over the phone and online, and that everything was explained clearly and in easy-to-understand terms. We always want our customers to feel informed and supported throughout the process. We really appreciate your feedback and wish you all the very best.
Many thanks,
Betty at Chrysalis Finance
Great and clear communication
Great and clear communication.
Service is of high standards.
July 23, 2026
Reply from Chrysalis Finance
Hi Areej,
Thank you for your kind words! It's great to hear that you experienced clear communication and a high standard of service from our team. Providing excellent customer care is something we pride ourselves on, so your feedback means a lot. We hope you have a wonderful day!
Many thanks,
Betty at Chrysalis Finance
All was efficient and straightforward
All was efficient and straightforward. My only down feedback was that the final communication with payment date set up etc came on the day before hospital admission, I was away from home as the hospital was far away, and it was very inconvenient ( did not have all my access info for banks etc to hand) to transact at that time. A few days earlier or later ( after discharge) would be more thoughtful. Thank you.
July 21, 2026
Reply from Chrysalis Finance
Hi David,
Thank you for taking the time to leave us your thoughtful review. We're delighted to hear that you found the process efficient and straightforward. We also really appreciate your feedback regarding the timing of the payment communications. Customer feedback like yours is invaluable, and we'll be sure to share your comments with the relevant team as we continue looking for ways to improve our service. We hope everything went well with your treatment, and thank you again for your review.
Many thanks,
Betty at Chrysalis Finance
GOOD UNCOMPLICTED SERVICE
It was simple on line after answering a few relevant financial questions.
July 23, 2026
Reply from Chrysalis Finance
Hi Catherine,
Thank you for your lovely review! We're so pleased to hear that you found the process uncomplicated and easy to complete online. Making healthcare finance simple and accessible is exactly what we aim for. We really appreciate your feedback and wish you all the best.
Many thanks,
Betty at Chrysalis Finance
Easy access specialist loan.
It was very easy to access a loan for dental implant surgery, in collaboration with my dental practice.
It has all gone through smoothly with occasional calls to check the situation.
July 15, 2026
Reply from Chrysalis Finance
Hi Adrian,
Thank you for your fantastic review. We're delighted that arranging finance alongside your dental practice was a smooth and straightforward experience. It's also great to hear that our team kept in touch throughout the process to ensure everything was progressing well. We hope your treatment goes brilliantly, and thank you again for your feedback.
Many thanks,
Betty at Chrysalis Finance
It was easy even for an incompetent…
It was easy even for an incompetent Internet/computer operator like me .
July 22, 2026
Reply from Chrysalis Finance
Thank you for your lovely review! It's fantastic to hear that you found the process easy to use, regardless of your confidence with computers. We always aim to make our application process as simple and user-friendly as possible for everyone. We really appreciate your feedback!
Many thanks,
Betty at Chrysalis Finance
I didn't have to worry about paying for…
I didn't have to worry about paying for the treatment.
July 22, 2026
Reply from Chrysalis Finance
Hi Mrs Henery,
Thank you for taking the time to leave us a review. We're so pleased that our finance option helped take away the worry of paying for your treatment all at once. Helping patients access the healthcare they need is exactly why we're here. We wish you all the very best with your treatment.
Many thanks,
Betty at Chrysalis Finance
Straightforward setup for regular…
Straightforward setup for regular interest free repayment by direct debit. Delayed first payment until service provided as agreed.
April 6, 2026
Reply from Chrysalis Finance
Hi John,
Thank you for your fantastic feedback. It's great to hear that setting up your interest-free repayments was straightforward and that you appreciated the flexibility of your first payment being taken after your treatment. We really appreciate your review and hope everything goes well for you.
Many thanks,
Betty at Chrysalis Finance
Helpful staff
Helpful staff, easy to achieve the objective. Did object to the bombardment of emails though, including the request for this review which I had already done!
July 21, 2026
Reply from Chrysalis Finance
Hi Margaret,
Thank you for your review. We're pleased to hear that you found our team helpful and that we made the process easy for you. We also appreciate your comments regarding the volume of emails you received. Customer feedback is always valuable, and we'll make sure your comments are shared with the relevant team. Thank you again, and we hope you have a lovely week.
Many thanks,
Betty at Chrysalis Finance
Excellent service and easy process!!
Excellent service and easy process!!
The application process was easy and quick with verification of approval within minutes. The hospital was paid the day before surgery and I was kept informed of each step as it happened. I would definitely recommend this company
July 16, 2026
Reply from Chrysalis Finance
Hi Claire,
What a wonderful review, thank you! We're delighted that you found the application process quick and easy, and that you were kept informed every step of the way. It's fantastic to hear you would recommend Chrysalis Finance. Thank you for putting your trust in us, and we hope your recovery goes smoothly.
Many thanks,
Betty at Chrysalis Finance
Reply from Chrysalis Finance
Hi Rowena,
Thank you for your lovely review! We're so pleased that you found applying for finance quick and easy. Making the process as stress-free as possible is always our goal. We really appreciate your feedback and hope you have a wonderful day.
Many thanks,
Betty at Chrysalis Finance
Fairly easy to arrange
July 21, 2026
Reply from Chrysalis Finance
Hi John,
Thank you for taking the time to leave us a review. We're pleased to hear that arranging your finance was easy overall. We really appreciate your feedback and hope you have a great day.
Many thanks,
Betty at Chrysalis Finance
Very easy to communicate with on line.
July 20, 2026
Reply from Chrysalis Finance
Hi Mrs Williams,
Thank you for your lovely review. We're delighted to hear that you found communicating with us online easy and straightforward. We always strive to make the process as convenient as possible for our customers. Thank you again for your feedback!
Many thanks,
Betty at Chrysalis Finance
Very reassuring and friendly team
Very reassuring and friendly team. I felt comfortable with making transactions and understood the fine details through great guidance from the team.
July 20, 2026
Reply from Chrysalis Finance
Hi Erin,
Thank you so much for your wonderful review. It's fantastic to hear that our team made you feel reassured and comfortable throughout the process, and that they were able to explain everything clearly. We really appreciate your kind words and wish you all the very best with your treatment.
Many thanks,
Betty at Chrysalis Finance
Really good
July 20, 2026
Reply from Chrysalis Finance
Hi Chris,
Thank you for your five-star review! We're so pleased to hear you had a really good experience with Chrysalis Finance. Your feedback means a great deal to us, and we hope you have a fantastic day.
Many thanks,
Betty at Chrysalis Finance
very easy to set up
how very easy it was to set up, and I'm very happy with my payment plan.
July 20, 2026
Reply from Chrysalis Finance
Hi Betty,
Thank you for your lovely review! It's wonderful to hear that setting up your finance was easy and that you're happy with your payment plan. We're delighted we could help you spread the cost of your treatment. Thank you again for your feedback.
Many thanks,
Betty at Chrysalis Finance
Reply from Chrysalis Finance
Thank you for your fantastic five-star review! We're delighted to hear you had such a positive experience with Chrysalis Finance. Your kind words really do mean a lot to the team. Thank you for choosing us, and we wish you all the very best.
Many thanks,
Betty at Chrysalis Finance
Reply from Chrysalis Finance
Hi Ian,
Thank you for your wonderful review. We're so pleased to hear that your experience was seamless from start to finish and that you found our team professional and friendly throughout. We really appreciate your feedback and hope you have a lovely day.
Many thanks,
Betty at Chrysalis Finance
Reply from Chrysalis Finance
Hi Clive,
Thank you for taking the time to leave us a five-star review. We're delighted to hear how highly you think of your dentist, and we're pleased that Chrysalis Finance could play a small part in helping you access your treatment. We really appreciate your feedback and wish you all the best.
Many thanks,
Betty at Chrysalis Finance
Great experience
Easy process to pay for my surgery with this company, helpful user portal clear and easy to read , great experience so far thank you
July 20, 2026
Reply from Chrysalis Finance
Thank you for your wonderful review! We're delighted that you found the process easy and that our customer portal was clear and simple to use. It's fantastic to know you've had such a positive experience so far. We wish you all the very best with your surgery.
Many thanks,
Betty at Chrysalis Finance
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.