Ordered an Instax Mini camera bundle, for my daughters birthday. It arrived promptly, beatifully gift wrapped. My daughter was thrilled with it. Couldn't recommend this company high enough.
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Review summary
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Reviews shaping this summary
Had a great experience with Ella on Benefit counter 👌 very knowledgeable on products and she did a great job on my brows 👍 will be back so thank you Ella 🥰 ....... Update! 15/10/2025 - Unfortunatl... See more
Company replied
Honestly i couldnt of been more impressed with this delivery. I ordered 2 bottles of fosfor, one of only a few places i could get it. It was beautifully wrapped, came with a little clarins gift, had a... See more
Company replied
Wow amazing service! I ordered online on a Wednesday night late and received my items Friday morning. Each item was individually packaged with such care ,I was so impressed. The website is great a... See more
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Company details
About CH TRALEE
Written by the company
CH Tralee is a family-run pharmacy, beauty, and wellness store based in Tralee, Co. Kerry. Founded in 1967 by Patricia Chute and Fionán Harty, CH has grown from a local chemist into one of Ireland’s best-known independent retailers, now led by the second generation of the Harty family.
We offer over 18,000 carefully selected products both in-store and online at www.chtralee.com, ranging from skincare and fragrance to health, optical, and wellness services.
At CH, we’re passionate about customer care, expert advice, and bringing trusted brands to customers across Ireland. Whether you shop online or visit us in-store, we’re here to help you look and feel your best.
Our Promise to You
Written by the company
- Putting People First, Since 1967
- At CH Tralee, we’ve proudly supported our customers for generations. Whether you shop with us online or in-store, we’re here with expert advice, trusted products, and a team who truly cares.
Delivery & Collection You Can Count On
Free shipping on orders over €54.00 & free click & collect
Enjoy free delivery across the Republic of Ireland on orders over €54.00. Orders under €54.00 are charged €5.95. Delivery to Northern Ireland is €5.95, and UK delivery is €9.
Standard delivery time is typically 2–5 working days, though delays may occur during busy periods. We also offer a free Click & Collect service during store hours. Please allow 48–72 hours for processing.
For full details, visit our Delivery & Collection Information page.
Contact info
31 The Mall, County Kerry, V92 D79F, Tralee, Ireland
- 066 712 1331
- customerservice@chtralee.com
- chtralee.com
4.8
Excellent
315 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordering was easy
Ordering was easy. Products arrived within 3 days. Very impressed
September 30, 2025
Reply from CH TRALEE
Hi Anne,
Thank you for your lovely review! We’re delighted to hear you found ordering easy and that your products arrived quickly. We really appreciate your support!
Kind regards,
The CH Tralee Team
l ordered online and it was packed so…
l ordered online and it was packed so well.. I am very happy with my purchase, definitely buy online again.
October 7, 2025
Reply from CH TRALEE
Hi Gráinne,
Thank you for your feedback! We’re so pleased to hear you were happy with how your order was carefully packed and that you’ll be shopping with us online again. We look forward to serving you next time!
Kind regards,
The CH Tralee Team
Reply from CH TRALEE
Hi Josephine,
Thank you for your review! We’re delighted to hear you were happy with our fast delivery. Your support means a lot to us!
Kind regards,
The CH Tralee Team
Reply from CH TRALEE
Hi Louise,
Thank you for your wonderful review! We’re thrilled to hear you had an amazing experience with our service.
Kind regards,
The CH Tralee Team
The gift set is awesome
The gift set is awesome
Products are very good
I recommend it
September 26, 2025
Reply from CH TRALEE
Hi Lucia,
Thank you so much for your lovely review! We’re delighted to hear you enjoyed the gift set and that you would recommend it. Your feedback means a lot to us.
Kind regards,
The CH Tralee Team
Delay in receiving voucher
While I did receive my gift voucher I feel I was too long waiting for it. I ordered it on a Thursday morning and didn't receive it until the following Wednesday which was too late for me to give as a gift which I wanted to do.
September 26, 2025
Reply from CH TRALEE
Hi,
Thank you for your feedback. We’re very sorry for the delay in receiving your gift voucher and completely understand how frustrating that must have been. We’re glad we were able to resolve the issue with you directly and appreciate your patience.
Kind regards,
The CH Tralee Team
Reply from CH TRALEE
Hi Phyllis,
Thank you for your kind words! We’re delighted to hear you found our service efficient and your delivery quick.
Kind regards,
The CH Tralee Team
Reply from CH TRALEE
Hi Mr and Mrs Stoneman,
Thank you for your lovely review! We’re thrilled to hear you enjoyed our service and found the delivery fast.
Kind regards,
The CH Tralee Team
Reply from CH TRALEE
Hi Seamus,
Thank you for your kind words! We’re delighted to hear you found our service efficient and hassle-free.
Kind regards,
The CH Tralee Team
Reply from CH TRALEE
Hi Cara,
Thank you so much for your kind words! We’re thrilled to hear you had an excellent experience with our customer service.
Kind regards,
The CH Tralee Team
Fantastic service
Fantastic service. Managed to get a product that is sold out at the bigger retailers. Also, super fast delivery. Very happy.
September 24, 2025
Reply from CH TRALEE
Hi Kaylene,
Thank you so much for your wonderful review! We’re thrilled to hear you managed to get the product you wanted with us — especially when it was sold out elsewhere. And we’re delighted our speedy delivery helped make your experience even better.
We really appreciate your kind words and look forward to seeing you again soon!
Kind regards,
The CH Tralee Team
Fantastic service and great choice.
September 24, 2025
Reply from CH TRALEE
Hi Margo,
Thank you so much for your kind words! We’re delighted you had such a positive experience with us and that you found a great choice to suit your needs.
We really appreciate you taking the time to share your feedback and look forward to welcoming you back again soon.
Kind regards,
The CH Tralee Team
Fast delivery,great range of products
September 24, 2025
Reply from CH TRALEE
Hi Betty,
Thank you so much for your lovely review! We’re delighted to hear you were happy with the fast delivery and product range. Your feedback means a lot to us.
Kind regards,
The CH Tralee Team
Excellent communication and products…
Excellent communication and products were delivered on time
September 1, 2025
Reply from CH TRALEE
Hi Margaret,
Thank you so much for your kind words! We’re delighted to hear you were happy with our communication and that your order arrived on time. We really appreciate you taking the time to share your experience.
Kind regards,
The CH Tralee Team
Had a great experience with Ella on…
Had a great experience with Ella on Benefit counter 👌 very knowledgeable on products and she did a great job on my brows 👍 will be back so thank you Ella 🥰 .......
Update! 15/10/2025 - Unfortunatly for CH I must find her for my brows (shes excellent) shes no longer working in there!
September 18, 2025
Unprompted review
Reply from CH TRALEE
Hi Siobhan,
Thank you so much for your lovely feedback! We’re delighted to hear you had such a great experience with Ella at the Benefit counter — she really is fantastic. We’ll be sure to pass on your kind words to her. Can’t wait to welcome you back for your next visit!
Kind regards,
The CH Tralee Team
Great selection of products fast…
Great selection of products fast efficient service and delivery.
September 1, 2025
Reply from CH TRALEE
Hi Mary,
Thank you for your kind words! We’re so glad you’re happy with the product selection and that your order arrived quickly. We really appreciate you taking the time to share your experience and we look forward to helping you again soon.
Kind regards,
The CH Tralee Team
Reply from CH TRALEE
Hi Nathalie,
Thank you so much for your feedback! We’re delighted to hear you found the service quick and efficient. We really appreciate your support and look forward to seeing you again soon.
Kind regards,
The CH Tralee Team
Everything very good but I had to wait…
Everything very good but I had to wait few days for delivery
September 18, 2025
Reply from CH TRALEE
Hi Anna,
Thank you for sharing your feedback. We’re so pleased to hear that you were happy with your order overall. We appreciate your patience regarding the delivery time and will continue to work on ensuring orders reach our customers as quickly as possible.
Kind regards,
The CH Tralee Team
A great company to deal with and has…
A great company to deal with and has many special on
September 18, 2025
Reply from CH TRALEE
Hi Anne,
Thank you so much for your lovely review! We’re delighted to hear you enjoy shopping with us and love our special offers. Your support means a lot, and we look forward to seeing you again soon.
Kind regards,
The CH Tralee Team
Reply from CH TRALEE
Hi Cathy,
Thanks a million for your lovely review! Delighted to hear you were happy with the service and that your order landed quickly. We really appreciate the support and hope to see you back again soon.
Kind regards,
The CH Tralee Team
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