Ordered an Instax Mini camera bundle, for my daughters birthday. It arrived promptly, beatifully gift wrapped. My daughter was thrilled with it. Couldn't recommend this company high enough.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a great experience with Ella on Benefit counter 👌 very knowledgeable on products and she did a great job on my brows 👍 will be back so thank you Ella 🥰 ....... Update! 15/10/2025 - Unfortunatl... See more
Company replied
Honestly i couldnt of been more impressed with this delivery. I ordered 2 bottles of fosfor, one of only a few places i could get it. It was beautifully wrapped, came with a little clarins gift, had a... See more
Company replied
Wow amazing service! I ordered online on a Wednesday night late and received my items Friday morning. Each item was individually packaged with such care ,I was so impressed. The website is great a... See more
Company replied
Company details
About CH TRALEE
Written by the company
CH Tralee is a family-run pharmacy, beauty, and wellness store based in Tralee, Co. Kerry. Founded in 1967 by Patricia Chute and Fionán Harty, CH has grown from a local chemist into one of Ireland’s best-known independent retailers, now led by the second generation of the Harty family.
We offer over 18,000 carefully selected products both in-store and online at www.chtralee.com, ranging from skincare and fragrance to health, optical, and wellness services.
At CH, we’re passionate about customer care, expert advice, and bringing trusted brands to customers across Ireland. Whether you shop online or visit us in-store, we’re here to help you look and feel your best.
Our Promise to You
Written by the company
- Putting People First, Since 1967
- At CH Tralee, we’ve proudly supported our customers for generations. Whether you shop with us online or in-store, we’re here with expert advice, trusted products, and a team who truly cares.
Delivery & Collection You Can Count On
Free shipping on orders over €54.00 & free click & collect
Enjoy free delivery across the Republic of Ireland on orders over €54.00. Orders under €54.00 are charged €5.95. Delivery to Northern Ireland is €5.95, and UK delivery is €9.
Standard delivery time is typically 2–5 working days, though delays may occur during busy periods. We also offer a free Click & Collect service during store hours. Please allow 48–72 hours for processing.
For full details, visit our Delivery & Collection Information page.
Contact info
31 The Mall, County Kerry, V92 D79F, Tralee, Ireland
- 066 712 1331
- customerservice@chtralee.com
- chtralee.com
4.8
Excellent
315 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very fast and efficient online shopping
November 6, 2025
Reply from CH TRALEE
Hi Lucy,
Thank you for your review! We’re delighted to hear you enjoyed a fast and efficient online shopping experience.
Kind regards,
The CH Tralee Team
Reply from CH TRALEE
Hi Greg,
Thank you for your review! We’re delighted to hear you found the process quick and easy.
Kind regards,
The CH Tralee Team
Absolutely great prices
Absolutely great prices. Delivery was so quick too. The process was brilliant from the start and tracking was so easy too. It would be great to have the pumps for the jocio shampoo on the site but that's nothing negative for CH Tralee
November 5, 2025
Reply from CH TRALEE
Hi Aoife,
Thank you for your wonderful review! We’re delighted to hear you were happy with our prices, fast delivery, and easy tracking. We really appreciate your feedback about the Jocio shampoo pumps and will take it on board.
Kind regards,
The CH Tralee Team
Website very easy to navigate
Website very easy to navigate, online order arrived quickly, well packaged and no issues.
November 4, 2025
Reply from CH TRALEE
Hi Jacqui,
Thank you for your lovely review! We’re delighted to hear you found our website easy to use and that your order arrived quickly and securely.
Kind regards,
The CH Tralee Team
Reply from CH TRALEE
Hi Breda,
Thank you for your review! We’re delighted to hear you were happy with the great value and fast delivery.
Kind regards,
The CH Tralee Team
Reply from CH TRALEE
Hi Anthony,
Thank you for your lovely review! We’re delighted to hear you appreciated the fast shipping and your support means so much to our family business.
Kind regards,
The CH Tralee Team
Great service.good value
November 5, 2025
Reply from CH TRALEE
Hi,
Thank you for your review! We’re delighted to hear you were happy with our service and the value we offer.
Kind regards,
The CH Tralee Team
Thank you. Practical, value & lux
Always on time, never short of stock, best quality ever. Delivery dutiful, no fuss. Can't thank ye enough. A long term loyal customer. Recommend with the highest regard.
November 5, 2025
Reply from CH TRALEE
Hi Kathleen,
Thank you so much for your wonderful review! We’re thrilled to hear you’ve been happy with our service, stock, and quality over the years. Your loyalty means the world to us, and we truly appreciate your recommendation.
Kind regards,
The CH Tralee Team
Great service and fast delivery.
November 4, 2025
Reply from CH TRALEE
Hi Susan,
Thank you for your review! We’re delighted to hear you were happy with our service and fast delivery.
Kind regards,
The CH Tralee Team
Reply from CH TRALEE
Hi Katarzyna,
Thank you for your lovely review! We’re delighted to hear you were happy with the price, fast delivery, and smooth checkout and we hope you enjoy your Clarins Lip Oil!
Kind regards,
The CH Tralee Team
Reply from CH TRALEE
Hi Fiona,
Thank you for the lovely review! We’re delighted to hear you were happy with the quick delivery, great value, and the ease of using our website. We really appreciate your recommendation!
Kind regards,
The CH Tralee Team
Excellent service
Excellent service — prompt delivery, secure packaging, and very competitive pricing. Highly satisfied.
November 4, 2025
Reply from CH TRALEE
Hi Marian,
Thank you for your fantastic review! We’re delighted to hear you were happy with the prompt delivery, secure packaging, and our pricing. Your satisfaction means a lot to us, thanks for choosing CH Tralee!
Kind regards,
The CH Tralee Team
I love the special offers in CH
I love the special offers in CH, always something I need at a great price, who could resist 😀
November 3, 2025
Reply from CH TRALEE
Hi Mary,
Thank you for the wonderful review! We’re thrilled to hear you’re enjoying our special offers. There’s nothing better than finding exactly what you need at a great price. We really appreciate your support!
Kind regards,
The CH Tralee Team
Reply from CH TRALEE
Hi Pauline,
Thank you so much for your lovely review! We’re delighted to hear your order arrived promptly and that you enjoyed the little gift, we love adding those special touches.
Kind regards,
The CH Tralee Team
Reply from CH TRALEE
Hi Ann,
Thank you so much for your wonderful review! We’re delighted to hear your order arrived quickly and that you’re happy with your purchase. Your recommendation truly means a lot to us.
We look forward to welcoming you back again soon.
Kind regards,
The CH Tralee Team
Reply from CH TRALEE
Hi Donald,
Thank you very much for your wonderful review! We're delighted to hear that your order was delivered promptly and that you are pleased with both the product and the price. Your feedback means a lot to us.
If there’s anything else we can help you with, please don’t hesitate to reach out.
Kind regards,
The CH Tralee Team
Easy to shop with good value for money
Easy to shop with good value for money. Quick delivery!
October 30, 2025
Reply from CH TRALEE
Hi Christopher,
Thank you for your great review! We're delighted to hear you found shopping with us easy, good value for money, and that your delivery arrived quickly. We really appreciate your feedback.
Kind regards,
The CH Tralee Team
Very fast efficient service...package…
Very fast efficient service...package came packaged perfectly ...
October 30, 2025
Reply from CH TRALEE
Hi Catherine,
Thank you for your lovely review! We're delighted to hear you received such fast, efficient service and that your order arrived perfectly packaged. Your feedback is greatly appreciated.
Kind regards,
The CH Tralee Team
No delays with my order
The products arrived without delay and were in perfect condition.
October 31, 2025
Reply from CH TRALEE
Hi Martina,
Thank you for your great review! We're delighted to hear your products arrived quickly and in perfect condition. We really appreciate you taking the time to share your experience.
Kind regards,
The CH Tralee Team
This was my first time to order from…
This was my first time to order from CHTralee
I found them efficient and customer friendly
Price really good for the products I ordered
I also got a lovely gift from CHTralee
With my order
I will definitely 💯 use this company again
I’ve told my friends about CH Tralee
And it’s IRISH
October 16, 2025
Reply from CH TRALEE
Hi Catherine,
Thank you so much for your lovely review! We’re delighted to hear your first order went so smoothly. It means a lot that you’ve shared your experience (and recommended us to friends!). We really appreciate your support and look forward to seeing you again soon.
Kind regards,
The CH Tralee Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.