chubbtravelinsurance.com Reviews 

Recently submitted invoices for post journey medical expenses. Outright rejection of claims amounting to $4k on grounds that I didn't meet terms. On calling claims dept, they had overlooked doctor's referral letters that revealed condition was met. Second mistake, they didn't give the max. claim for physiotherapy. Shoddy work by CHUBB and incompetent staff! Will never buy from them again. I hear from many CHUBB's claim process is challenging. I've now experienced it first hand! I would not give even 1 star but zero star wasn't an option.

Scammers, avoid at all cost!

Poor customer service, very disengaged and not interested to help.

Horrible customer service, no communication or support. Do not waste your money. They also provide travel insurance through Revolut, but it is not worth it. Revolut - shame on you that you deal with this kind of company. They declined the claim clearly stated in the policy documents without any reasonable explanation.

If I could give zero I would. Its been a month since I sent a claim and nobody has replied my emails, or return calls.
I wont buy travel insurance with them ever again. I use to recommend them. I will insure my trips directly with air or cruise lines from now on.

Scam!! They took my money after I put in my card details then their website crashed. I didn’t get any confirmation email. Tried to ring their number but phone was out of reach.

I would put zero stars if possible.
Website is glitchy, forcing you to restart whole claim process from the beginning each time. Uploaded too large a file? Unlucky. Waited too long on one page? Unlucky. Horrible. Sometime can add only one item to claim, sometimes two. Wasted so much time just trying to create a claim. Cannot contact them. This is not an insurance company, it's a fraud.

Would leave zero stars if possible. Complete lack of communication, taking 7 days to reply to e-mails each time and asking for a single different document each time, rather than everything in one go! Chubb have been the reason I have cancelled my revolut plus account - I will get my travel insurance elsewhere.

wasting time!! after submit all documents needed still asking.

UK division. If possible, we would rate this company no stars. We're currently dealing with them to provide assistance for my daughter. Assistance that is covered by their plan. It's obvious that they use any and all stalling tactics to avoid meeting their obligations. It's been 2 hours and they're still looking for a doctor. Whereas we were able to book a local privite doctor within minutes. I would strongly suggest avoiding this company.

Worst insurance I ever tried - they treat their customers like criminals, payout is very low and expedition time is very long.
Would not recommend this!

i am a"metal" plan holder paying "£12.99 a month for my revolut account which includes this travel insurance.

making £1k-5k transaction in and out of revolut a month. I am appalled at their customer service and how they handled my claim. i am travelling abroad and my £850 rimowa got damaged and they don't want to pay out £850 or replace my broken suitcase.

read below if you have time.

it has taken 2 months and countless of email/live chat/phone calls.

i have made an insurance claim which is included in my plan and has been waiting nearly a month for response, countless of emails but no reply, live chat staff from revolut app doesnt help.

i decided to give the insurance company under revolut called 'chubbs' a ring but it turns out that they are not the one dealing with revolut customers travel insurance claim....

i have been passed on to a secondary company called sedgwick(chinese company) even though the app and their agreements says that the company for insurance claim is supposed to be chubbs...

after calling sedwick and telling them my situation + giving them my reference id i have been told that my insurance claim has not progressed as it was not passed on correctly by chubbs to sedwick...

seems quiet dodgy, i think this will be a lengthy insurance claim... and i dont think the outcome will be positive....

becareful if you are paying monthly for the extra benefit such as travel insurance...

will update my review from 1 star to 5 star depending on the outcome.

everytime i contact revolut agent through the app, i am told to contact chubbs through their emails, they are shock when i tell them the contact number that i have been given ends with @sedgwick.com

clearly the staffs are not well informed about chubbs and sedwick relations.

28/02/224 been chasing and emailing them everyday still no reply. changed to one star such a hassle, clearly they made it hard to claim insurance so they dont have to pay out

07/03/24

they reply to me once a week. i have already sent all relevant informations and documents which they needed to progress my claim. it has been more than 6-7 weeks at this point.. still nothing...

updated to 1 star, i keep chasing them but no one replies on email. sedwick don't even have a telephone number i have to call chubbs to be directed to sedwick

12/03/24 - after countless of calls and complaint they have now emailed and is trying to give me £250 settlement even though their policy clearly says in section C that they would pay upto £1000 for repair/replacement.

my luggage is a rimowa suitcase worth £850 with receipts and PIR damage report from the airline company.

I cannot even repair my rimowa suitcase or buy a new rimowa for £250... be careful if you are travelling with expensive suitcase because they will not pay you the full amount!

Section c:
We’ll pay up to £1,000 for repair and replacement costs if your luggage is damaged, lost or stolen. We’ll pay up to £250 for each item.

We’ll also pay up to £400 if you have receipts or £200 without receipts if it was delayed for more than 4 hours on your outward journey.

Carla Parker | Travel Claims Assessor, Sedgwick Ireland argues that its only worth £250

Claim Reference 8720184002

Worst travel insurance ever. I got the insurance through my Revolut premium account and whilst on holiday my daughter was very poorly and had to be admitted to hospital. I called the emergency line and they sent a guarantee of payment to the hospital, however the hospital said they don't have a contract with Chubb so they asked us to pay the full cost and claim it back. Which is what we did. We got all invoices and receipts from the hospital and on the 15th of Feb we tried to raise the claim on their portal. Their portal didn't work (I tried from my phone and my husband's phone and from the laptop on 2 different browsers). I then called and they sent me the form in a word document and I submitted that to the email indicated by them on the same day.
I didn't even get an auto-reply or something advising they have received the claim. I had to call back to make sure. Then they said it will take 14 days for someone to assess my claim. I called a week later to check on progress as I still didn't receive any follow up communication. I was told to wait until 4th of March.
I called this morning, 5th of March and they told me I had to wait a bit longer as I submitted the forms by email and not on the portal and that they have to send the claim to someone that will contact me at some point. Maybe 1 or 2 days, maybe more.
At this point I asked to raise a complaint and the guy (worst customer service agent ever) put me on hold for 23 minutes to speak with a manager.
After 23 minutes he came back and said his manager is unavailable and to wait 1 or 2 days. I said I waited enough and asked him to follow his company's complaints procedure. He said I need to complain to Revolut, which is not correct, as the insurance provider (Regulated by FCA apparently) is Chubb and not Revolut. I explained to him that every insurance company should have a complaint process in place and that I want to know what that process is. He put me on hold again for about 12 mins and came back saying he's waiting for someone to send him a complaint form by email. 20 mins later and I am still on hold waiting.
Don't bother with this company. Or if you are thinking that paying a fee on revolut to get that extra benefit of travel insurance is a good idea, forget about it.
I claimed on a travel insurance once before and got the money back in 10 days, but with them I don't think I will get back the huge amount spent on hospital fees abroad.

Deflected travel claim multiple times despute registering appropriate claim, very poor customer service.

I booked a cruise thru a Trael agent on his advise. The cruise was over a year out. My wife got cold feet due to the number of people getting sick and didn't want to go, I agreed as she has medical issues. I recieved a refund for the cruise from NCL but CHUBB refused to return ANY of my payment. Myself and the Travel Agent I use have been stonewalled at every turn. I WILL NEVER use Chubbs for travel Insurance,ever.

I planned on subscribing to chubb's travel insurance but before that I needed to make sure they had cancellation coverage, that was the main reason I wanted the insurance. I checked the terms and conditions and nothing referred to cancellations or flight changes. So I contacted chubbs telephone line, then they said to email them, in the email they said for better explanation to contact the telephone number, so I did it again, this time they gave me another phone number, but after calling it redirected me to the same department. This problem has been going on for a month now and they still couldn't answer my question, the most basic question ever, it's ridiculous.
I guess that the company opted to employ young inexperience workers to pay less because they don't care about costumer satisfaction.
Some employees I talked to are super unpleasant while some are nice, but absolutely none of them are trained on the matter to answer the most simple question, they even recused to talked to a superior to answer my question.
It has been the worst costumer support I ever encountered.
I do not recommend at all Chubbs insurance.

I booked a flight with Cebu Pacific Air and got insurance with Chubb travel during the pandemic . The flight was cancelled and I got the refund from Cebupacific but not the travel insurance . I have sent numerous e mails but no refund .

Always thought travel insurance a bit scammy, but this spring we traveled to Europe and were worried about both of our mothers, who were in poor health. I read the Chubb policy carefully to make sure death of a family member was explicitly covered and bought the policy. One of our mother’s passed away, we had $4,000 in travel costs to go home for the funeral. Chubb stiffed us, for the technicality that we returned for the funeral to a city other than the one we departed from. Save your money and self-insure. Chubb used to be the gold standard, but is no more.

Following a lengthy and unresolved dispute with Budgetair who used Chubb as a third party. Chubb stepped in and compensated me despite Budgetair being legally responsible. Can only say Chubb were courteous and brilliant. They were exactly how the disgraceful Budgetair should have been.

They sell insurances, where something related to the pandemic is not being covered. It does not say so anywhere in the contract. The client services are really bad and tell you that "look you won't get your money back" I know it, it's not covered. They do not try to help you and do not even ask the number of your insurance contract, they just ask what it is about and then say that they will refuse any reimbursement.