The Chuckling Cheese Company Reviews 

12,160
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 422 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the wide variety of products, particularly the cheeses, and their delicious taste. Reviewers frequently highlight the consistent quality and value of items, often noting good packaging and generous offers. However, many people were dissatisfied with the delivery service, frequently experiencing significant delays and missed preferred delivery dates. Some customers also reported inadequate packaging, which occasionally resulted in damaged or spoiled products upon arrival. Furthermore, customer service is a common point of concern, with several reviewers finding it unhelpful or unresponsive when issues arose.

What people talk about most

Product

Consumers generally express satisfaction with the products, highlighting a fabulous choice of delicious... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many expressing significant dissatisfaction... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express significant... See more

Quality

Users describe positive interactions with quality, consistently praising the delicious and tasty products,... See more

Customer service

Reviewers highlight negative aspects of customer service, with many reporting a total lack of customer care... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Brilliant team working together to ensure delivering in time and making the tastiest truckles or rolls of cheese Range of chutneys and pickled onions on point If you enjoy crackers or biscuits,... See more

Company replied

Rated 4 out of 5 stars

Love these cheeses, a huge variety to choose from, all very tasty. Brilliant to give with pickles and crackers for presents and to enjoy at home I have always chosen a delivery date but have never... See more

Company replied

Rated 3 out of 5 stars

My third order from you and third time of problems. The first two orders arrived after my chosen delivery date, the third wasn’t handed over by Royal Mail as the jar of pickles had broken due to insuf... See more

Company replied

Rated 3 out of 5 stars

Sister ordered for my birthday treat, due to arrive 17th June. No show, no contact from company either to buyer or receiver. Sister contacted company by phone on 18th June to find out what happened... See more

Company replied


Company details

  1. Deli
  2. Beer Store
  3. Cheese Manufacturer
  4. Cheese Shop
  5. Chocolate Shop
  6. Gift Shop

About The Chuckling Cheese Company

Written by the company

The Chuckling Cheese Company | Great British Artisan Cheese

A family-run artisan cheese company based in Skegness, Lincolnshire UK - The business was started in 2012 by husband & wife, Stuart & Emma Colclough. It was later incorporated as The Chuckling Cheese Company Ltd in 2015

The husband and wife duo, Emma and Stuart Colclough set out on their cheesy adventure hosting market stalls at local events around the United Kingdom. During this time is when the cheese team began to grow and soon become notorious for Flavoured Cheddar and our widely developed range of unique flavoured cheese. Offering over 40 different flavours.

We’re not just a cheese company, we also have a wide range selection of chilli jams, craft beers, vodkas, coffee syrups, fudge bars, sweet meringues, and lots more. In 2016 we opened our first Chuckling Cheese Shop in the Skegness Hildred's Centre, then in the next two years, we opened two other stores. One in Doncaster Frenchgate Shopping Centre and another in Middlesbrough Hill Street Shopping Centre. In 2020, we grew the company further by opening two more shops, in Merry Hill Shopping Centre in Brierley Hill near Birmingham and one in Metrocentre in Gateshead near Newcastle. At our shops, you will find an extensive product offering, such as baked goods, cheese sampling, and a freshly baked cheese toastie.

Visit a shop near you and meet our company mascot, Munchie Mouse.

To this date, we still remain a family-run business that has a wide range of quality products to offer our day-to-day customers as well as Trade and Wholesale Customers, alongside offering a range of Corporate Gifting options.

Visit our website!


Contact info

3.6

Average

TrustScore 3.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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3.6

All reviews

(12,160)

423 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered 3 truckles & fantastic as…

Ordered 3 truckles & fantastic as usual.
Black pepper cheddar exceptional
Vintage cheddar superb

May 12, 2026
Unprompted review
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Reply from The Chuckling Cheese Company

Thank you for your 5* review :) We are so pleased to see that you enjoyed your order and that you thought our product was great!

Rated 5 out of 5 stars

Love these cheeses & mystery box offer

Love these cheeses and with the half price mystery box offer I got my favourites sent too. Luxury cookie received was absolutely delicious & a great surprise too. Great that can choose the delivery date & great tracking through courier app too. thank you

May 19, 2026
Unprompted review
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Reply from The Chuckling Cheese Company

Thank you for your 'grate' review Wendy! We hope you will return again soon!

Rated 5 out of 5 stars

Ive made several orders over the last 2…

Ive made several orders over the last 2 years and have yet to be disappointed. Cheese is amazing. I buy hampers at Christmas as gifts and every family have all said the same that it’s banging. Definitely will buy again at every opportunity especially the mystery boxes which are amazing value for money with long dates! Winners 🥇

May 20, 2026
Unprompted review
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Reply from The Chuckling Cheese Company

Hi Joanne,
Thank you so much for your review! We look forward to your future custom again soon!

Rated 5 out of 5 stars

Super company

Super company, lovely cheeses & pickles - especially love the Mystery Box.- ordered one as a gift then HAD to order one for ourselves 😋

May 26, 2026
Unprompted review
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Reply from The Chuckling Cheese Company

Thank you for your 5* review :) We are so pleased to see that you loved our products as much as we do!

Rated 5 out of 5 stars

Excellent

Excellent. I’ve now had several orders from the chuckling cheese company. I don’t buy from anywhere else nowadays. I even give cheese as birthday gifts! In theory I give the apple chutney too….. but it never actually gets that far as I love it and eat it with so many different things.

May 25, 2026
Unprompted review
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Reply from The Chuckling Cheese Company

Hi Karen,
Thank you so much for your review! We are 'cheesed' that you enjoyed your order! We look forward to your return custom again soon!

Rated 5 out of 5 stars

Wow I ordered this cheese online and it was del

Wow I ordered this cheese online and I got margarita and that left abit of a oily taste in my mouth , then I had the pickled onion cheese and omg that was mouth watering taste so I ordered 2 more 1 for me and 1 for me dad and mum and I still have the garlic and herb I think it is so il make some garlic bread and slap a huge chunk of cheese garlic and il let you know on the taste but I can imagine it’s going to make your mouth water 👍👍👍👍

May 7, 2026
Unprompted review
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Reply from The Chuckling Cheese Company

Hi Kate,
Thank you for your 5* review :) We are so pleased to see that you enjoyed your order and that you thought our product was great!

Rated 5 out of 5 stars

What an amazing company

What an amazing company. Brilliant customer service. The cheeses are so tasty and yummy. As for the chutneys they are delicious. Delivery is always as requested. Really well packed . I haven’t had anything that as a family we haven’t liked. It’s great to have such a good selection of flavours to choose from.

May 14, 2026
Unprompted review
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Reply from The Chuckling Cheese Company

Thank you for your 5* review :) We are so pleased to see that you enjoyed your order and loved our products as much as we do!

Rated 1 out of 5 stars

Check the use by date!

The pork scratchings I ordered had only a one month use by date. This seems a rather short date to me and wasn't stated on the website. I had to throw the jar away so my advice is to check use by dates when your order arrives. Customer services were rather disappointingly unhelpful.

May 18, 2026
Unprompted review
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Reply from The Chuckling Cheese Company

Hello,
Thank you for your review.
We can assure you, the date was listed on the website in the product description due to them now being discontinued as well as the last of our scratching stock.
Please do not hesitate to contact out Customer Service team if you would like further assistance.
Apologies for any inconvenience caused.

Rated 5 out of 5 stars

Great Company

Great Company, exceptionally great cheeses and fabulous customer service

May 1, 2026
Unprompted review
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Reply from The Chuckling Cheese Company

Hello Maz,
Thank you for your 5* review :) We are so pleased to see that you enjoyed your order and that you thought our product was great!

Rated 5 out of 5 stars

Great products

Great products. Arrived on time too. Thanks

May 7, 2026
Unprompted review
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Reply from The Chuckling Cheese Company

Hi Ann,
Thank you for your 5* review :) We are so pleased to see that you enjoyed your order and loved our products as much as we do!

Rated 5 out of 5 stars

You just gotta try these 10/10

Easy ordering from their website and very competitive prices. Such a variety of cheese and gifts. Oh! Not forgetting the Doughgirl box of amazingly delicious pies and cookies. Absolutely gorgeous, so tasty, great value for money and so filling. Highly recommend these and the tasty cheese and the Pork scratchings!! Yummy to me and my family but not the weighing scales. 🫣 Very friendly and helpful staff

May 4, 2026
Unprompted review
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Reply from The Chuckling Cheese Company

Hi there,
Thank you so much for your review!
We are 'cheesed' that you enjoyed your order! We look forward to your return custom again soon!

Rated 4 out of 5 stars

I have made 2 orders

I have made 2 orders. Both arrived on time and on predicted date or 1 day before.

Pork scratchings are high quality! Cheesy nibbles are excellent. Beer is good. I have not yet tried the pickles.
The cheeses imho vary. The Cranberry Cheese is not so pleasant as Supermarket Wensleydale Cranberry. Smoked cheeses are good.
I will use this company again when I need some of their products.

May 1, 2026
Unprompted review
The Chuckling Cheese Company logo

Reply from The Chuckling Cheese Company

Hi there,
Thank you for your review! We hope that you enjoyed your order :)

Rated 3 out of 5 stars

Such a shame that I encountered…

Such a shame that I encountered complete dissatisfaction on my last order
The products received are always perfect but sadly delivery is so very unreliable it’s been late more than twice now so unfortunately I will buy elsewhere

May 1, 2026
Unprompted review
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Reply from The Chuckling Cheese Company

Hi there,
Thank you for your review. Apologies that you were disappointed with your order.
If you require any further assistance, please contact our customer service team.
Apologies for any inconvenience caused.

Rated 5 out of 5 stars

I have dealt with chuckling cheese a…

I have dealt with chuckling cheese a few times now and every time has been perfect. The products are wonderful, the service is fast and amazing. I absolutely love it when i get my email that says "munchie mouse is picking my order" what a wonderful touch and so cute, please dont ever stop doing this @chuckling cheese. Thankyou so much. Also the crisps and snacks are the best ive had

April 25, 2026
Unprompted review
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Reply from The Chuckling Cheese Company

Hi there,
Thank you so much for your review!
We are 'cheesed' that you enjoyed your order! We look forward to your return custom again soon!

Rated 5 out of 5 stars

Amazing cheese and lovely company!

Amazing cheese and lovely company! My second order arrived recently and I am happily chomping my way through all of the lovely flavours - be warned it is difficult not to!

Vintage cheddar, smoked cheese, pigs in blankets, ginger - I've tried so many and have never been disappointed. This is my go-to company for cheese now, I wouldn't consider buying from anywhere else.

I picked delivery dates when ordering and both orders arrived on my chosen date.

May 4, 2026
Unprompted review
The Chuckling Cheese Company logo

Reply from The Chuckling Cheese Company

Hello,
Thank you for your 5* review :) We are so pleased to see that you enjoyed your order and loved our products as much as we do!

Rated 5 out of 5 stars

Great cheese

There are a fantastic selection of cheese, they arrive well packed and on time. I have made several purchases from the Chuckling Cheese Company and I have enjoyed the mystery boxes and trying different variations of cheeses.

May 4, 2026
Unprompted review
The Chuckling Cheese Company logo

Reply from The Chuckling Cheese Company

Hello,
Thank you so much for your review! We are 'cheesed' that you enjoyed your order! We look forward to your return custom again soon!

Rated 5 out of 5 stars

The go to company for great cheeses.

Great company, delivery always on time. The cheeses are brilliant, I love the caramelised onion . I have used them twice for gifts. The beer selection is very good.

April 23, 2026
Unprompted review
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Reply from The Chuckling Cheese Company

Thank you for your 5* review :) We are so pleased to see that you enjoyed your order and loved our products as much as we do!

Rated 1 out of 5 stars

Delivery was late

Delivery was late, ordered birthday gift didn't reach recipient on day I requested . Ordered well in advance. Disappointed 😞

Re: update on your reply
I already contacted customer service they were no help at all

April 24, 2026
Unprompted review
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Reply from The Chuckling Cheese Company

Thank you for your review. We are sorry to hear that you were not happy with your order on this occasion. If you would like any further assistance, please do not hesitate to contact our dedicated Customer Service team!

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Love the double Gloucester and chive cheese. Let you choose delivery dates. I would suggest buying a selection to start with to find out what you like best and take advantage of the multi buy discount.

May 3, 2026
Unprompted review
The Chuckling Cheese Company logo

Reply from The Chuckling Cheese Company

Thank you so much for your review! We are 'cheesed' that you enjoyed your order! We look forward to your return custom again soon!

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