The Chuckling Cheese Company Reviews 

12,160
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 422 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the wide variety of products, particularly the cheeses, and their delicious taste. Reviewers frequently highlight the consistent quality and value of items, often noting good packaging and generous offers. However, many people were dissatisfied with the delivery service, frequently experiencing significant delays and missed preferred delivery dates. Some customers also reported inadequate packaging, which occasionally resulted in damaged or spoiled products upon arrival. Furthermore, customer service is a common point of concern, with several reviewers finding it unhelpful or unresponsive when issues arose.

What people talk about most

Product

Consumers generally express satisfaction with the products, highlighting a fabulous choice of delicious... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many expressing significant dissatisfaction... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express significant... See more

Quality

Users describe positive interactions with quality, consistently praising the delicious and tasty products,... See more

Customer service

Reviewers highlight negative aspects of customer service, with many reporting a total lack of customer care... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Brilliant team working together to ensure delivering in time and making the tastiest truckles or rolls of cheese Range of chutneys and pickled onions on point If you enjoy crackers or biscuits,... See more

Company replied

Rated 4 out of 5 stars

Love these cheeses, a huge variety to choose from, all very tasty. Brilliant to give with pickles and crackers for presents and to enjoy at home I have always chosen a delivery date but have never... See more

Company replied

Rated 3 out of 5 stars

My third order from you and third time of problems. The first two orders arrived after my chosen delivery date, the third wasn’t handed over by Royal Mail as the jar of pickles had broken due to insuf... See more

Company replied

Rated 3 out of 5 stars

Sister ordered for my birthday treat, due to arrive 17th June. No show, no contact from company either to buyer or receiver. Sister contacted company by phone on 18th June to find out what happened... See more

Company replied


Company details

  1. Deli
  2. Beer Store
  3. Cheese Manufacturer
  4. Cheese Shop
  5. Chocolate Shop
  6. Gift Shop

About The Chuckling Cheese Company

Written by the company

The Chuckling Cheese Company | Great British Artisan Cheese

A family-run artisan cheese company based in Skegness, Lincolnshire UK - The business was started in 2012 by husband & wife, Stuart & Emma Colclough. It was later incorporated as The Chuckling Cheese Company Ltd in 2015

The husband and wife duo, Emma and Stuart Colclough set out on their cheesy adventure hosting market stalls at local events around the United Kingdom. During this time is when the cheese team began to grow and soon become notorious for Flavoured Cheddar and our widely developed range of unique flavoured cheese. Offering over 40 different flavours.

We’re not just a cheese company, we also have a wide range selection of chilli jams, craft beers, vodkas, coffee syrups, fudge bars, sweet meringues, and lots more. In 2016 we opened our first Chuckling Cheese Shop in the Skegness Hildred's Centre, then in the next two years, we opened two other stores. One in Doncaster Frenchgate Shopping Centre and another in Middlesbrough Hill Street Shopping Centre. In 2020, we grew the company further by opening two more shops, in Merry Hill Shopping Centre in Brierley Hill near Birmingham and one in Metrocentre in Gateshead near Newcastle. At our shops, you will find an extensive product offering, such as baked goods, cheese sampling, and a freshly baked cheese toastie.

Visit a shop near you and meet our company mascot, Munchie Mouse.

To this date, we still remain a family-run business that has a wide range of quality products to offer our day-to-day customers as well as Trade and Wholesale Customers, alongside offering a range of Corporate Gifting options.

Visit our website!


Contact info

3.6

Average

TrustScore 3.5 out of 5

12K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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3.6

All reviews

(12,160)

423 reviews in the last 12 months

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Rated 3 out of 5 stars

Pointless delivery date option

Can't fault the goods themselves but delivery isn't great! I'm asked to select a delivery date only for 2 separate orders (intended to arrive just before Mother's Day) are sent out 3 days earlier and delivered mid week! Luckily both recipients were in but I don't see the point of having the option to pick a date!

March 12, 2026
Unprompted review
The Chuckling Cheese Company logo

Reply from The Chuckling Cheese Company

Hi there,
Thank you for your review.
We are glad that you enjoy our products.
We do apologise for the earlier delivery, we shall pass your feedback onto the dispatching team.
Apologies for any inconvenience caused.

Rated 5 out of 5 stars

Amazingly fast delivery and absolutely…

Amazingly fast delivery and absolutely delicious products

March 10, 2026
Unprompted review
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Reply from The Chuckling Cheese Company

Thank you so much for your review! We are 'cheesed' that you enjoyed your order! We look forward to your return custom again soon!

Rated 1 out of 5 stars

Hamper for a friends Birthday did not turn up.

Ordered a hamper for a friends 70th Birthday. Ordered a week before but the hamper was never delivered. Tried to contact the company to ask what had happened and had no response back. Ended up having to get a refund via PayPal. Would not recommend to use.

March 6, 2026
Unprompted review
The Chuckling Cheese Company logo

Reply from The Chuckling Cheese Company

Hi there,
Thank you for your review.
We do apologise that the order went missing.
We have checked and we can confirm that we did respond to your email at 09/03/26 at 9:06am asking for further information so we could assist and we did not receive a response.
Please check your inboxes including junk/spam for this initial response.
As there was a claim made through paypal we would be unable to assist.
Apologies for any inconvenience caused.

Rated 4 out of 5 stars

Good products and ordering

Was able to order items 2 months ahead of delivery when planning surprise birthday party that was just before Christmas. As this was for a cheese "cake" storage was going to be a challenge if gained too early.

Sadly items arrived day after requested delivery date so hubby nearly discovered the party plans (courier issue).
Cheeses were fabulous and enjoyed by all, looked brilliant on the table too.

I also send to family 200 miles away and they always comment how well packed items are, especially when bottles included. They love the cheeses and variety they do.

December 19, 2025
Unprompted review
The Chuckling Cheese Company logo

Reply from The Chuckling Cheese Company

Hi there,
Thank you for your review.
We do sincerely apologise for the delay caused by the courier.
We hope that everyone enjoyed our products!

Rated 4 out of 5 stars

Excellent cheese with some delivery delays…

Excellent cheese and have purchased several times from this company. Did have some delays to couple orders at Christmas but it was communicated to me via email. Overall happy with products and would use them again

December 8, 2025
Unprompted review
The Chuckling Cheese Company logo

Reply from The Chuckling Cheese Company

Hi there,
Thank you for your review! We hope that you enjoyed your order :)

Rated 5 out of 5 stars

First order - love it!

We had our first order from The Chuckling Cheese company for Christmas. There was so much to choose from, and I did order a little too much, so actually have two left to enjoy! We had an advent calender too, and those little cheeses were just perfect for my salad at lunch time. The cheese is full of flavour, and a lovely texture. Will definitely buy more at a later date.

December 16, 2025
Unprompted review
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Reply from The Chuckling Cheese Company

Hi there,
Thank you so much for your review! We are 'cheesed' that you enjoyed your order! We look forward to your return custom again soon!

Rated 4 out of 5 stars

Good products

Although I have had orders which have taken a long while to arrive in the main I am very happy with the service. The opportunities to try different cheeses in small amounts is good for future reference and packing is always excellent. The sets make good gifts and mystery boxes or good value. I am also very happy with with variety and choice of chutneys.

March 6, 2026
Unprompted review
The Chuckling Cheese Company logo

Reply from The Chuckling Cheese Company

Hi there,
Thank you so much for your review! We 'swiss' you the best!

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Brilliant selection of cheeses and fast communication. Easy ordering process and great offers. Delivered by DPD so you know your order will arrive on time!

March 4, 2026
Unprompted review
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Reply from The Chuckling Cheese Company

Hi there,
Thats 'Gouda brie' the best review, thank you so much!

Rated 5 out of 5 stars

great food

website easy to use the cheese and pickles and chilli jams are brilliant love a few of the unusual flavours

March 6, 2026
Unprompted review
The Chuckling Cheese Company logo

Reply from The Chuckling Cheese Company

Hi there,
Thank you so much for your review! We are 'cheesed' that you enjoyed your order! We look forward to your return custom again soon!

Rated 5 out of 5 stars

Lovely cheese,actually probably the…

Lovely cheese,actually probably the best mature cheese i have tasted,mellow flavour but also strong if you know what i mean..
Bought a mystery box as well,that was good selection.
Delivery arrived on time although delayed one time due to courier service.

February 4, 2026
Unprompted review
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Reply from The Chuckling Cheese Company

Hi there,
Thank you for your 'grate' review! We hope you will return again soon!

Rated 5 out of 5 stars

First time buyer

First time buyer, excellent website, easy to order, was delivered on time and recipient's loved it.
Thanks

December 20, 2025
Unprompted review
The Chuckling Cheese Company logo

Reply from The Chuckling Cheese Company

Hi there,
Thank you so much for your review! We are 'cheesed' that you enjoyed your order! We look forward to your return custom again soon!

Rated 5 out of 5 stars

Perfect gift

When I ask my husband for birthday and Christmas ideas his reply is always "cheese"😅 What started as a joke is now a tradition and I always go to Chuckling Cheese. He loves the hampers and trying the various flavours so it's a win-win for both of us.

December 25, 2025
Unprompted review
The Chuckling Cheese Company logo

Reply from The Chuckling Cheese Company

Hi there,
Thank you for your review! We are so pleased that you loved your order :)

Rated 5 out of 5 stars

cheese is lovely and a great variety of…

cheese is lovely and a great variety of flavours the crackling snacks are excellent will always buy more

December 5, 2025
Unprompted review
The Chuckling Cheese Company logo

Reply from The Chuckling Cheese Company

Hi there,
Thank you so much for your review! We are 'cheesed' that you enjoyed your order! We look forward to your return custom again soon!

Rated 5 out of 5 stars

Great selection of cheese and other…

Great selection of cheese and other products (the fudge is lovely), decent prices, well packaged and reliable delivery, if sometimes earlier than expected- better than late though. Shame the Mexican Chilli cheese is no longer available but that's the only negative. Oh, and the little wooden Merry Christmas gift tags go well on trees, too.

March 5, 2026
Unprompted review
The Chuckling Cheese Company logo

Reply from The Chuckling Cheese Company

Hi there,
Thank you for your review! We are so pleased that you loved your order :)

Rated 4 out of 5 stars

Teamwork is the key to this company

Brilliant team working together to ensure delivering in time and making the tastiest truckles or rolls of cheese
Range of chutneys and pickled onions on point
If you enjoy crackers or biscuits, they have them too
Push the boat out with their beers,wine or cider
Great selection and customer service always helpful

December 5, 2025
Unprompted review
The Chuckling Cheese Company logo

Reply from The Chuckling Cheese Company

Hi there,
Thank you for your review, is it 'cheesy' to ask for 5*s?

Rated 4 out of 5 stars

Great products

Great products. High quality and really tasty.
Only thing I’d fault them in is communication. Everything is a little last minute but otherwise really happy with service.
Had two purchases now and love their products. Really great range of goods.

February 11, 2026
Unprompted review
The Chuckling Cheese Company logo

Reply from The Chuckling Cheese Company

Hi there,
Thank you so much for your review! We 'swiss' you the best!

Rated 5 out of 5 stars

Lovely selection of cheeses and gifts

Lovely selection of cheeses and gifts. Delighted with everything I've purchased.

February 12, 2026
Unprompted review
The Chuckling Cheese Company logo

Reply from The Chuckling Cheese Company

Hi there,
Thank you so much for your review! We are 'cheesed' that you enjoyed your order! We look forward to your return custom again soon!

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