Ordering was easy, (except from choosing which one!) 😆 Delivery was well communicated throughout. I messaged the day after ordering to ask if they could accommodate the personalised coin being... See more

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Unit 20-23 Withey Court, Western Industrial Estate, CF83 1BF, Caerphilly, United Kingdom
- 03452221501
- info@chuug.com
- chuug.com
Replied to 52% of negative reviews
Typically replies within 2 weeks
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Drink beer in style.
If you’re a beer drinker and want to make the occasion special, treat yourself as these Tankards are top draw. Look beautiful, well made and perfect size for a bottle of beer. I got me and my wife one and we are both happy with the purchase.
LOVE IT!
Fantastic product you can feel the quality! Love the natural wood grain and the rope handle is such a cool unique design.

Reply from CHUUG
Beautiful hand crafted mug
Beautiful hand crafted mug, the wood and the handle are really nice. The stainless lining isn't insulated so not sure how long it would stay cool like a Yeti but it's a beautiful item. Enjoyed my first beer in it tonight (Stella), however a 12oz beer looks lost in the mug as it's large. I'm sure it will be quite the conversation piece, glad I bought it! It took a few days shy of a month to arrive. I did not have to pay any extra shipping (aka tariffs) as others have reported.
Bought 3 for myself & 2 buddies
Bought 3 for myself & 2 buddies. Loved it so much had to buy 5 more for rest of crew. Laser engraved names in for the extra touch. Turned out awesome. I will always pay for good quality stuff. Love how insert unscrews for easy cleaning.
Great mug
Great mug! Just the right weight and size for a cold pint!

Reply from CHUUG
The mug is better than I imagined
The mug is better than I imagined! Beautiful mug but yet masculine ! My wife said it was so me…not sure I want to drink out of it, or display it on the fireplace mantel !
Received my Chuug a few days ago
Received my Chuug a few days ago, fantastic tankard, amazingly packaged, without a doubt a lot of love and effort have gone into making these, well done guys. Absolutely love it 👌🏻

Reply from CHUUG
Beautiful bespoke gift
Beautiful bespoke gift for my husband. Well made and very easy to order. Arrived within a few days of ordering too. I noticed that some people complained about the handles not being big enough for large hands. I can confirm that this is nonsense as my fella is 6ft 6 and has hands like shovels and manages perfectly fine.
What a great ‘chuuging’ company
Bought a new version Chuug mug. Very minor issue that they sorted out quickly, perfect customer care. In fact went above and beyond which was surprising and refreshing.
Love the Chuug , use is all the time already . Great company

Reply from CHUUG
I'm pretty disappointed
I'm pretty disappointed. I paid to have some mugs monogrammed for Christmas gifts. The letter on one of them is embarrassingly off kilter. Neither letter looks like it's well set into the mug. I almost don't want to give it, but I paid enough that I feel like I need to.

Reply from CHUUG
Almost perfect
Very well made, fits perfect in my large hands. Unfortunately the metal cup became stuck (vacuumed locked?) in the tankard after the second time cleaning it. I took me two days and some padded pliers to get it unstuck. (also stuck it in the freezer and warmed the outside) This was a real struggle, my hands were damaged in the military so my grip strength is not great. Maybe add a small channel to the inside of the tankard to let the air escape? I have decided to just leave the metal cup in the tankard and hand clean it when necessary. Almost perfect.
Not satisfied and did not mean expectations.
The Mug was smaller than expected, the engraved initial was crooked and not evenly sunk into the cup.
Where is it?
Well, it’s been over three weeks now and I still have not received my mug. I haven’t even received a notification that it has shipped yet.
Love the new design of the V3
Love the new design of the V3. I have the original one. But this just seems so much better. The fact you can unscrew it to clean is so handy

Reply from CHUUG
Great mug
Great mug, I use mine as a coffee cup and absolutely love it. Easy to handle and looks really cool.

Reply from CHUUG
It was a xmas present for my son he…
It was a xmas present for my son he absolutely loves it, iv never seen anything like it before so original but different it's unique love it

Reply from CHUUG
Hard work reward
Great product. Now my son & I have matching mugs for a cold one after a hot, hard days work. I couldn't fault the workmanship and the fact that it arrived from halfway around the world in such a timely manner is fantastic.
Great product and even better customer service
Great product and even better communication and customer service. My tankard had issues and the insert would no longer screw in and it was too tight to remove or install. Messaged the company and told them my issues and sent some videos and pictures of the issue and they replaced my tankard for free. Very fast delivery. Great product and they believe in their product. Will order more for sure.
Item appears to have missed any quality control
Item appears to have missed any quality control. Does not sit flush in the mug. First use, glue attaching the inner thermos to the wood shell came unattached resulting in being covered in drink, and smacked in the nose with the metal. Given the only message about the production of the cup was it passing QC, really disappointed.

Reply from CHUUG
Amazing craftsmanship
Amazing craftsmanship. Great coms.i had a fault with mine and Im being sent a replacement with no issues. Excellent customer service reflecting an excellent product

Reply from CHUUG
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