Ciao Italy Tours Reviews 354

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professionalism, highlighting their positive attitude and ability to create memorable holidays. The service, including hotel selections, transfers, and tour guides, is frequently described as excellent, with many appreciating the seamless logistics and well-located accommodations. However, some customers also noted occasional issues, such as an itinerary drifting, a guide seeming bored, or hotels not matching their online descriptions. There was also a mention of a lack of transportation from a train station to a hotel, leading to a long walk with luggage.

What people talk about most

Staff

Consumers consistently report highly positive experiences with the staff. Reviewers frequently praise the... See more

Service

Customers had positive experiences with service, praising the hotel selections, courtesy, and promptness of... See more

Holidays

Reviewers mention positive feedback about holidays, often describing them as "amazing" and "trips of a... See more

Location

Reviewers highlight positive aspects of location. Customers consistently praise the excellent and central... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Short notice trip was amazing! We did a last minute trip to Italy - Rome and Florence and Ciao Italy tours pulled together an amazing trip for us. All the details were handled and the hotels they... See more

Company replied

Rated 5 out of 5 stars

Our Italy trip was an amazing experience. Ciao Italy tours when above and beyond in making this trip a memorable and fun time. From the hotels which were perfectly situated to main attractions and di... See more

Company replied

Rated 5 out of 5 stars

#1 The quality and location of the hotels #2 The ease of the transfers-prompt, courteous guides and drivers. Except for our last pickup for the airport. Driver arrived 35 minutes late, no call,... See more

Company replied

Rated 5 out of 5 stars

One of the biggest helps provided was the transition escorts that would meet you at the airport, hotel, or train station and navigate you to your destination. This reduced stress. Made us feel like... See more

Company replied


Company details

  1. Tour Operator
  2. Travel Agency

Written by the company

Ciao Italy Tours is the only stop you need to make when planning a trip to Italy. As your Italian help desk in the USA, we have everything you need to put together your ideal Italy travel itinerary. From private tours to fully-escorted trips through the country, cooking classes to wine tastings, we will work directly with you or your travel agent to make sure that your journey to the Bel Paese is a dream come true.


Contact info

4.9

Excellent

TrustScore 5 out of 5

354 reviews

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Rated 5 out of 5 stars

Guido at Ciao Italy made our first trip…

Guido at Ciao Italy made our first trip to Italy go seamlessly perfect! All we had to do was show up! The Amalfi Coast driving tour with our driver, Marco, was absolutely incredible with the most breath taking views! We cannot wait to book another trip!

May 20, 2023
Unprompted review
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Reply from Ciao Italy Tours

Thank you so much Amanda!

Rated 5 out of 5 stars

As a travel agent it is important to partner with an exceptional company

As a travel agent it is very important that I work together with an exceptional agent who represents their company with pride and excellence. When I had a request from a client, a grandmother and her grandson traveling to Italy in May, I contacted Ciao Italy and worked with Flavia again. Together we provided my clients with a wonderful trip to Florence, Rome, Naples, Sorrento and Capri. It would be nice if everything went smoothly, but for the minor issues that came up, Flavia was able to assist my clients with answers to their inquiries. My clients returned with precious memories of their vacation time in Italy!

Margie from The Travel Shoppe

May 27, 2023
Unprompted review
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Reply from Ciao Italy Tours

Thank you Margie!

Rated 5 out of 5 stars

Tuscany with Wine Lunch

A great opportunity to see other areas that are further away from the city of Florence. Took this day excursion to Pisa ,Siena, San Gimignano with lunch included at a local vineyard! All in all it was a lovely day full of wonderful scenery, beautiful buildings and was very well organised from start to finish by our friendly guides .Although a long trip (11) hours the time flew by very quickly. A really good way to see the joys of Tuscany at your leisure. Would definitely recommend this company.

April 28, 2023
Unprompted review
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Reply from Ciao Italy Tours

Thank you very much Michael!

Rated 5 out of 5 stars

Seamless luxury travel in Italy

Ciao Italy planned and organized a seamless trip for my luxury clients. Stef was a pleasure to work with, and very patient with the many requests my clients had. She went above and beyond to help make their trip perfect. I can't wait to work with Stef again.

April 22, 2023
Unprompted review
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Reply from Ciao Italy Tours

Thank you so much Lisa!

Rated 5 out of 5 stars

We had a truly wonderful experience

We had a truly wonderful experience. Ciao Italy made all the details of our trip come to fruition. I appreciated the ease of having a driver meet us at our hotels, our guides were so knowledgeable and friendly, and I truly did not have to worry about how we would get to our destinations, purchase tickets, and get the most out of our visit. They took the daunting task of planning a trip out of the country by providing insights and suggestions to make our trip lovely and never left us stranded or unclear on where to go. One of the things I appreciated the most was being accompanied by a guide, making sure we were not lost, and insuring we made it where we needed to go on time. Additionally, they worked really well with my local travel planner; they listened to the places and things I wanted to see and then they took care of all of the details to make sure they happened. It was a true pleasure to have an individual local guide show us their country and provide insights and answer questions along the way. I have already recommended them to many friends that are contemplating traveling to Italy. Many thanks for an epic trip!

March 30, 2023
Unprompted review
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Reply from Ciao Italy Tours

Thank you so much Renee!

Rated 5 out of 5 stars

Ciao Italy Tours is my Go To!

Stefania was AMAZING and so very responsive to all my question and many changes, some even during my client's travels. Thank you for all the hard work to make my client's trip the best ever!

March 5, 2023
Unprompted review
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Reply from Ciao Italy Tours

Thank you so much Shari!

Rated 5 out of 5 stars

Nancy and Renee - Amazing Italy Vacation

Nancy and Renee - we would like to thank you for arranging our amazing family trip to Italy. Our introduction to Rome and Florence could not have been better, the hotels and places we visited exceeded our expectations. You were always available to answer my numerous inquiries. This was our first international trip as well as using a travel agency, I could not have been happier with the service provided. We hope to travel again to Italy and will surely be in touch with you.

February 24, 2023
Unprompted review
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Reply from Ciao Italy Tours

Thank you Ken!

Rated 5 out of 5 stars

Trip of a lifetime!

Just finished a 10 day trip in Italy. We used Ciao drivers and tour guides almost every day. Every single one of them was fantastic. They were prompt, fun, friendly and so knowledgeable! We can't wait to go back and we will definitely be using Ciao! Thank you!

March 10, 2023
Unprompted review
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Reply from Ciao Italy Tours

Thank you Kristi!

Rated 5 out of 5 stars

CIAO Tours deserves a 10!!!

I would highly recommend CIAO Italy tours to anyone. Our trip to Italy was amazing!! Rome, Florence, Venice every city has its own beauty!! All transfers, all hotels, all tour guides were phenomenal!! The transfer drivers and tour guides were dependable prompt and polite. Very clean vans with great drivers even including water for us to drink and always willing to go an extra mile as well as all the tour guides. We never felt rushed while on our tours and very accommodating to our needs. Each tour guide was extremely knowledgeable and kind. Skipping the long lines at each site was huge. The hotels were fantastic as well. Great locations clean comfortable with outstanding staff at each hotel. CIAO tours made this trip of lifetime so seamless they deserve a 10!!!

March 2, 2023
Unprompted review
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Reply from Ciao Italy Tours

Thank you very much!

Rated 5 out of 5 stars

Eyes Wide Open

What can I say, but that the Italian vacation by Caio Italy tours was phenomenal. From start to finish. Every detail from the hotel accommodations and restaurants were impeccable. Our transportation and schedules for tours were as promised. That was a big concern of mine. This allowed me to feel stress free and enjoy every moment. Our vacation was a magnificent as I hoped it would be. Kudos to my agent, Donna for making it all happen for me and my fiancé. Looking forward to my honeymoon vacation with Caio Italy Tours next year. PS I had the best cooking class ever and Positano. Be sure not to miss it. Cira LaFauci

September 5, 2022
Unprompted review
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Reply from Ciao Italy Tours

Thank you Cira!

Rated 5 out of 5 stars

Ciao Italy Tours is amazing

I'm so happy that I found transportation for my group (24 people) in Italy. Ciao Italy was the perfect company. They are professionals in many aspects like punctuality and keeping you informed of the schedule. The comfort and quality of the bus was so important so we can feel our body relax from a 9 hours flight to arrive to Venice. The drivers were experts in the ability to drive in narrow streets and very polite. I strongly recommend this company.

October 7, 2022
Unprompted review
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Reply from Ciao Italy Tours

Thank you Mildred!

Rated 5 out of 5 stars

Great arrangements & easy to work with

I am a travel agent. I worked with Stefania at Ciao Italy to create a customized tour of Rome, Venice, & Florence for my client. Shortly before departure, my client's sister decided to join her. Stefania quickly made adjustments to include her sister. Every request I had for Stefania was answered quickly. My clients were amazed at everything about the tour-hotels, tours, transfers. Thanks Stefania & Ciao Italy! I look forward to working with you again.

September 27, 2022
Unprompted review
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Reply from Ciao Italy Tours

Thank you JoAnne!

Rated 5 out of 5 stars

If I could give Ciao Italy 10 stars I…

If I could give Ciao Italy 10 stars I would! 9 days in Puglia. Private driver, private tours and the best hotels. Everything was beyond perfect from mozzerella classes to a private 34’ sailboat sailing around Gollipoli Everything was perfectly timed and the tour guides were very personable and informative This trip was above our expectations.

October 3, 2022
Unprompted review
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Reply from Ciao Italy Tours

Thank you so much Karen!

Rated 5 out of 5 stars

A trip of a lifetime!!!!I wanted to plan a special trip for my…

I wanted to plan a special trip for my wife’s 50th birthday and Ciao Italy made sure everything was absolutely perfect!!!
All the special tours they recommended were spectacular….the Vatican tour, The Colosseum tour, our private boat ride to Capri (her favorite), our driver for the day to see the whole Amalfi Coast was incredible and our drivers to and from the airport were on point!!!
Thank you Ciao Italy for your expertise, you take so much pride in your work and it shows!!!

Grazie Mille,
Thomas e Teresa

September 25, 2022
Unprompted review
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Reply from Ciao Italy Tours

Thank you so much Thomas and Teresa!

Rated 5 out of 5 stars

Fabulous trip!

Thank you so much for organizing our trip of our lifetime to Italy, You made it easy and enjoyable to travel through a foreign country. The hotels in each city were fabulous, the drivers and guides were punctual and dependable; and their knowledge of Italy and its history enriched our experience. The itinerary offered the perfect balance of tours and free time.

We appreciate everything you did to make our trip so wonderful. We made memories that will last a lifetime!

September 25, 2022
Unprompted review
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Reply from Ciao Italy Tours

Thank you Marian!

Rated 5 out of 5 stars

Bella Northern Italia

We had an amazing trip through northern Italy... Santa Margarita Portofino, Cinque Terra, Genoa and a day trip to Monte Carlo. The hotels were fantastic, centrally located, great food. The drivers were great, on time and always courteous. They answered our questions about the area perfectly. We had walking tours in the towns and the guides were fabulous. Very detailed about the history of the areas we were in and fluent in English. We really learned a lot. I cannot say enough about Nancy Howard of Mystic Valley Travel and Ciao Italy Tours. Thank you for an amazing trip!!!

September 19, 2022
Unprompted review
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Reply from Ciao Italy Tours

Thank you Katherine!

Rated 5 out of 5 stars

Our clients loved their trip that Ciao…

Our clients loved their trip that Ciao planned. I am quoting " All was seamless and effortless from the transfers to the car rental. The private tour guides were AMAZING as well. The tours were top notch and the hotels beautiful. We can't wait to plan Sicily for next year"

September 1, 2022
Unprompted review
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Reply from Ciao Italy Tours

Thank you Lisa & Mike!

Rated 5 out of 5 stars

Ciao Italy Takes Care of Your Guests!

As a travel planner it is so important to know that my clients are in good hands. Stefania at Ciao Italy was so helpful and easy to work with. We put together a land package that suited my client's needs better than what the cruise line they chose offered. It was a perfect land and sea vacation. Thank you Ciao Italy and Stefania!

August 16, 2022
Unprompted review
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Reply from Ciao Italy Tours

Jennifer thank you so much for your review, very much appreciated!

Rated 5 out of 5 stars

AMAZING VACATION

This was truly an amazing trip put together by Donna at Ciao Italy Tours. Donna put together the perfect itinerary with beautiful hotels, private tours, and all transportation to the next destination. This was a stress free vacation filled with wonderful memories. I highly recommend booking with Ciao Italy Tours.

August 3, 2022
Unprompted review
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Reply from Ciao Italy Tours

Thank you so much for your kind words, much appreciated!

Rated 5 out of 5 stars

Amazing experience!!

We had such a wonderful, amazing experience thanks to the fantastic work of Ciao Italy Tours!! Our trip was planned to perfection and they incorporated everything according to our preferences. All tours and transportation made our trip so seamless and truly felt like a stress-free vacation. It was our first time in Italy and we were able to soak in every moment. I highly recommend booking with Ciao Italy Tours, you will be beyond grateful​! Thank you so much!

July 17, 2022
Unprompted review
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Reply from Ciao Italy Tours

Happy to hear all went well, thank you so much for sharing!

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