CIBC Reviews 1,946

Chino had so much patience in assisting me registering my new credit card.time to time he check for the status until i finished registering my card to the app

I had an appointment with Jordan Sawatzky at CIBC and I am extremely grateful for his help. As someone who is not very familiar with the banking system and whose first language is not English, I really appreciated how professional, patient, and clear he was in explaining everything.
Jordan handled my request quickly and efficiently, making the whole process so easy and stress-free. He is friendly, knowledgeable, and truly professional. CIBC is very lucky to have him on their team! I highly recommend Jordan to anyone who needs assistance.

From the 18th December I have been in contact with CIBC about my money that has gone missing and until now I can't get my money back.
Branch manager and customer service manager very incompetent. Can't answer a question with total clarity.
I don't know if they want me to go to the news media and police about my money. People stay away from this bank. My next step is I'm going to put out all the fake emails they have sent me and all the staff involved so people can see the fraud taking place here.
Today I'm supposed to have a telephone appointment with the customer service manager and it didn't happen and there was no cancellation.

THE WORST BANK EVER!!! CUSTOMER SERVICE IS NON EXISTENT AND THEY TAKE FOREVER TO RESOLVE AN ISSUE THAT WITH ANY OTHER BAK WOULD TAKE 1-5 BUSSINESS DAY. THEY DO NOT CARE!!!
thier phone lines does not work you call and call and no one ever answers the phone. you go in branch and no one is helpful. my experience with this bank is just awful. I would not recommend, not even to a DOG!!!!

Ever since they switched to this new bullshit "tiered account system" it's just been one annoyance after another. And trying to fix it or find alternatives is even more annoying since their customer service is damn terrible too.

At first I could manage the "monthly fixed overdraft fee", it's $5 a month... yeah, no biggie. Then it happened AGAIN. And then I asked to get that refunded, initially heard that I couldn't on the phone (turned out to be a lie, shocker) and that I was getting lectured that I should've read their legalese emails more when I'm just asking a simple damn question before work. Then I do what she said and made an appointment in person, have the guy tell me that he'll fix the "system error" and get me a refund at the end of the day (he didn't) and to contact him if it pops up again in February. Okay, fair enough.

A few days ago (dated January 26th on the statement) I get hit with an "annual fee" for the credit card. Usually gets rebated, no big deal... it's not getting rebated. Great, love to pay $99 for some snobby banker to get richer when I'm trying to save money now... Thanks. So now unless I have $100k in my accounts now, I don't get that rebate thanks to the tiered banking systems!

Stay far away from this absolute dogshit bank. Never take ANYTHING that they try to upsell you, it's just an excuse for them to prey on you by getting you used to it until they drain your account with fees after fees...

Banking in Canada sucks hard.

I wish I can give this no stars. I can’t believe they won an award for customer service when their customer service is awful. I was on the phone for over an hour. I’m trying to product change my credit card and they won’t unblock my student account even though I haven’t been a student for more than 10 years. then I called that every day checking account to see if I am a student and they told me that I haven’t been under a student account for 10 years. i’m about to pull all my money out of my CIBC accounts and switch banks.

I requested a proof of funds statement for something coming up. I needed three copies and they had to have a written signature and be hard copies.
I called and talked to Mary who sent a message to Gail, her supervisor.
Gail had them signed and sent. She scanned and emailed me the documents and I had the hard copies in hand within a week.
Thank you, Mary and Gail for your help!

I had a horrible experience with one CIBC branch in St. John’s.
Basically, I was put on « ignore »!!!
Today I went to the CIBC branch on Water Street in St. John’s.
David Holland was kind, polite, and 100% professional.
He was very warm to my disabled son.
People who work customer relations need to learn the value of a smile.
Maybe David can do an inservice for all other branches!!!!
Learn to take a moment.
Learn to walk in another’s shoes!!
Even pretend like you care about the stress parents of disabled people are under!!!!!
But by the grace of God ……..go you!

Poor experience - endless issue with customer service team and constant push from the banker to invest in FHSA/mortgage

Dont ever use this bank you'll regret it. For the 5th time I was in an extremely vulnerable position because of this bank. Last year it blocked my credit card the day I went on a 3 week road trip to vancouvr island , I had no credit card couldn't book or pay for anything, it then blocked again NYE the hotel didn't let me sign in I spent 2 hours on the phone and missed all the NYE plans I had made, they stopped all my regular payments I had been making for years like Spotify and Netflix it was the worst trip I ever had because of CIBC

I have several more stories like that. But yesterday tipped the bucket for me

Im in mexico, im here for 8 weeks , they ALWAYS block my cards for fraud and don't ask, just stop the use, they didn't do that this time, I took out 22thousand pasos to give to my landlord. Thought it was odd they didn't check, never mind. I hit my max withdraw limit ( I am so sick of putting this up and them putting it back down without asking. I couldn't buy my car, or insurance without ringing them 3 times!!!!!) So why can't I pay ICBC but I can take our thousands in mexico? Anyway that's not the bad part. I got declined when I paid for dinner I then owed this man money i said I was driving to the bank the next day if he trusted me ill come back ( not an ideal situation in mexico) drove to the bank, has no trouble getting thousands out the day before. Didn't work, I had to ring them from abroad which costs a fortune. First phone call got cut off. No call back. 2nd phone call woman tells me to change my pin I said I didn't want to do that I dont think it will work, she's like trust me mam im from the bank I've seen this before , she tells me turn my phone off, put in aeroplane mode and she promised she PROMISED she will call me back. That liar never called me back and of course it didn't fix the problem. I rang for a 3rd time this whole time im stood at the side of a busy mexican street with my dog, crying wandering how the hell im gonna access money ( I drove there because of my dog so I couldn't even just abandon my plans and fly home) the 3rd woman on the phone is now telling me why did you change your pin you shouldn't have done that....CIBC TOLD ME TO!!!! She then wants me to go to a merchant and test my card. I try....she tells me try again I said what do you think will
Change if I keep trying merchants they all speak Spanish and nobody understands me its just declining. I ask to speak to supervisor. It took another hour and 20 minutes ( despite this being CIBC fault guess who will foot the bill for being hours on the phone? Me! )He makes me go to merchant after merchant like anything is going to change. Bank after bank. After over an hour and half on the phone he decided its the chip on the card is damaged. I don't believe it. I think that just helps them remove blame from themselves

Anyther thing about the crap cards they send...the nunbers will rub off in less than 3 months they are cheap and useless. Unlike TD and every other bank I have ever used they don't put the numbers on like braille. So when they are gone its gone, its so difficult! I don't know my nunber or my expiry.

Thank god I had my credit card because we could link it and I was able to use it. Why it took 3 phone calls and hours on the phone to determine that I dont know.

Why 2 people didn't call me back I don't know. The second one promised me, I was crying I ws vulnerable i was scared she knew this and she LIED. This lott couldn't arrange a drink up in a brewery. Useless bank. I won't even start on the last time they got me stranded in mexico ....let me take out thousands all week on holiday...blocked me at the airport trying to pay 10 for a ETA did they call me to ask if it was me? No? Did they block me before asking? Yes? Did I miss my flight? Yes. Becauese of CIBC.

THIS BANK WILL PUT YOU IN THE WORST POSITION IMAGINABLE. THEY DONT CARE THEY WONT HELP AND THEY WONT FOOT THE BILL FOR AND STRESS ANDTHE PROBLEMS THEY CAUSE. I CANNOT WAIT TO COME BACK AND LEAVE THIS BANK. I HATE THEM DO NO DO IT TO YOURSELF PLEASE! YOU WILL HAVE NOTHING BUT ISSUES I HAVE NEVER HAS PROBLEMS WITH MY BANK UNTIL I MET CIBC

A week and a half ago I witnessed my friend wait on the phone for one hour, then the CIBC phone system hung up on him, then he waited over an hour and a half again to get a condescending, useless representative “attempt”to help him login online unsuccessfully. I watched him call everyday for a week and a half, each time they couldn’t help him log in.
Today, a very rude condescending representative helped him by simply letting him know the CIBC system had problems with some specific symbols, so not to use those symbols.
All other representatives apparently did not know this, and I wonder how many other clientele suffer through stupid frustration, and can’t access necessary funds all because of CIBC representative ignorance.
THANK GOD I DON’T BANK WITH CIBC !!

Waited over 3 hours over two call for Visa Card action. Hung up. Set up a call back via Chat bot. No call back. I'll now walk into the branch to fix my cards....service is below poor and for a large company that makes billions you'd think customer service is paramount. Very poor!

Endless bad experiences the past few years. Tellers can barely help you with anything so you have to deal with getting shuffled around to phone departments. Advisors are very pushy about getting you to make certain investment accounts, even when you have concerns about those accounts and don't feel comfortable with locking your money away for years. Had an advisor tell me to try putting part of my house downpayment on my credit card. They also did absolutely nothing when I bought something with my credit card from a scam website. You cannot trust anyone at this bank.

Today is Jan 13, 2026 I spend 4 times 50 mins each time to CIBC Online Call. Never through.
What is wrong with CIBC? Never ! Never trust it!

I did not receive a replacement card I was told I would receive a month ago. When I called to ask about it, they wouldn't even take the call due to "high volume". I tried a chat and he told me to call the same number then ended the chat. Get workers who actually do their job.

Welcome to the Canadian Imperial Bank of Communists.

CIBC please review your employees and how they interact with your customers. I understand that some people might have had a difficult day but that negativity shouldn't be reflected during service calls when customers who are already frustrated with the call times and having to call back multiple times in some cases. I've never had such poor customer service with anyone before... I will say that most cibc interactions outside of this have been pleasant. But I doubt I'll use cibc anytime soon again after this experience.

Deposited a cheque(or thought I did) and apparently there was a problem with it. No phone call, no email just sat on hold. Called and was told to go to certain branch to talk to a manger. This manager said that now we have to go back to the issuer and get them to give us a new cheque. It was a government cheque. Now it will be a couple more weeks to get that in the meantime can’t pay bills. They didn’t care one slight bit. Terrible experience and wouldn’t recommend banking with them.

How long do they expect people to stay on hold for? It’s absolutely ridiculous I’ve spent over an hour on hold and now have to go back to work with nothing resolved and there’s fraudulent transactions on my credit card account. Absolutely astonishingly bad customer service….