Cicero's Reviews 550

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting the authentic Italian food items. Many people appreciate the efficient and reliable delivery service, noting that orders arrive quickly and are exceptionally well-packaged to prevent damage. The overall service is frequently described as excellent, with consumers finding the ordering process easy and the company responsive. However, some customers experienced issues with incomplete orders or delivery discrepancies, particularly concerning items not being delivered as expected. A few reviewers also mentioned that some products had a shorter shelf life than anticipated.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the authentic feel... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Quality

Reviewers consistently mention positive feedback about quality. Customers praise the authentic feel and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the impressive, reliable, and... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the easy ordering process... See more

Based on these reviews

Rated 5 out of 5 stars

We received our order quickly and very well wrapped and packaged (so that even though the courier left the box on its side in our porch instead of the right way up, as indicated by the arrows on the p... See more

Rated 5 out of 5 stars

This was my first time shopping on line with Ciceros. It was so easy, I filled my basket with so many fabulous Italian products. One of my products had sold out and I got a lovely email explaining and... See more

Rated 5 out of 5 stars

After I placed my order a representative from Cicero contacted me to inform me that due to low stock of my chosen item they could only deliver 3 out of the 5 items in my order. They have a minimum ode... See more

Rated 5 out of 5 stars

Really impressive reliable service. The packaging is first rate with fresh food keeping fresh and bottles expertly packed to avoid damage. Definitely recommend and will definitely use Cicero again.... See more


Company details

  1. Supermarket

Information provided by various external sources

Cicero's is the online Italian supermarket. Shop from thousands of authentic Italian products, including regional pastas, healthy olive oils and rich tomato sauces, at great prices sourced from Italy and have them delivered to London and all over UK wit...


Contact info

4.9

Excellent

TrustScore 5 out of 5

550 reviews

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Rated 5 out of 5 stars

Excellent

Excellent quality, beautifully packaged, fast despatch, good communications, would highly recommend if you want quality and excellent customer service.

December 6, 2024
Rated 5 out of 5 stars

In the middle of storm Darragh

In the middle of storm Darragh!
The order was dispatched promptly and was delivered on the 7th December, when winds were reaching speeds of 90mph. Beautifully and safely packaged, a brilliant service.

December 4, 2024

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