ciciunderwear.com Reviews 

83
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

I was sucked in by the marketing! These are not cotton only the small gusset is the rest is cheap nylon. And as for no VPL!? These are the wirst VPL I’ve seen for a product claiming you can wear unde... See more

Rated 5 out of 5 stars

For me, feeling sexy while staying comfortable is the most important thing. Being able to go to the gym wearing truly seamless underwear with absolutely no visible lines makes a huge difference. Th... See more

Rated 5 out of 5 stars

Cici underwear are honestly the most comfortable , breathable, supportive and durable underwear I have ever worn. And To be able to wear my gym attire without worrying about seams, makes these undies... See more

Company replied

Rated 5 out of 5 stars

I bought a 5 pack of cici seamless briefs after reading lots of recommendations about underwear that was truly seamless. I run a lot and am so sick of the visible lines under my running tights so gave... See more

Company details

  1. Underwear Store
  2. Women's Clothing Store

Written by the company

Sexy. Comfortable. Pair for Pair.


Contact info

3.7

Average

TrustScore 3.5 out of 5

83 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

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3.7

All reviews

(83)

7 reviews in the last 12 months

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Rated 1 out of 5 stars

I was sucked in by the marketing

I was sucked in by the marketing! These are not cotton only the small gusset is the rest is cheap nylon. And as for no VPL!? These are the wirst VPL I’ve seen for a product claiming you can wear under gymwear! Absolute lies. The postage also took ages. Don’t waste your money. Rubbish item. No response from customer support also.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Cici Underwear lover!

For me, feeling sexy while staying comfortable is the most important thing.
Being able to go to the gym wearing truly seamless underwear with absolutely no visible lines makes a huge difference.
That’s exactly what I found with CICI underwear. I love the fit, the colors, and the fabric, they’re so comfortable and flattering.
I highly recommend them!

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Cici underwear are my new go to…

Cici underwear are honestly the most comfortable , breathable, supportive and durable underwear I have ever worn. And To be able to wear my gym attire without worrying about seams, makes these undies absolutely iconic. I honestly cannot exercise unless I am wearing my cici underwear. The best purchase I’ve ever made.

May 4, 2026
Unprompted review
ciciunderwear.com logo

Reply from ciciunderwear.com

So glad you are loving your CiCi's and had a great experience lovely

Rated 1 out of 5 stars

Purchased order but failed to send and no reply.

Ordered some underwear from Cici earlier in the year. Took longer than usual for delivery. When I emailed them for a update they failed to reply. Sent another email a few days later with a screenshot of my order. Still no reply or answer. Money wasted and no underwear delivered.

December 9, 2024
Unprompted review
ciciunderwear.com logo

Reply from ciciunderwear.com

Hi Sheree, as discussed we are terribly sorry for this experience. We have given you a full refund as well as sent you your order that was never delivered. We hope you become a valued loyal CiCi customer once more 🩷

Rated 1 out of 5 stars

This is a scam company

This is a scam company. DO NOT PURCHASE. The returns process will result in a frustrating chain of emails, you sending the underwear back, then them ghosting you. You will not get your underwear. Their email domain is now defunct, as is their Australian website. Will be reporting to ACCC.

August 20, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered the wrong size and have sent…

I ordered the wrong size and have sent them back, they are sitting in the PO Box waiting to be picked up for over a month. Please let me know what is happening as I want to order more. No response from you guys anymore after your first email to me. Please reply!

March 13, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service and returns

Terrible customer service and returns. Had the briefs and thongs pack purchased for me by my husband 2yrs ago and loved them. Finally was able to by more - bought the 10 pack, but he accidentally told me the wrong size. Corresponded with customer service who approved the return of 8 of the 10 untouched pairs 3 months ago. A million emails and instagram messages later and no response. No credit and they now have 8 pairs to re-sell. Pretty pissed off to be fair.

November 19, 2024
Unprompted review
Rated 1 out of 5 stars

Not the best undies I’ve ever bought

Not the best undies I’ve ever bought, colour faded so fast even on a cool wash with colour powder, the colour transfers onto other garments when wet ( sweaty)…not great for gym and definitely not seamless as depicted in description.

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

Purchased these before and loved them

Purchased these before and loved them, so comfy. Reordered thinking I might need a slightly smaller size, but when I got them they were too small. Customer service were very quick and helpful in the exchange process. Will keep purchasing in future

July 10, 2024
Unprompted review
Rated 4 out of 5 stars

Quality is second to none

The g-strings are absolutely perfect-dont show under my leggings and never have to adjust them. The quality is second to none. The briefs I am unable to wear as i have a 'booty' and they dont sit nicely. I did use the sizing table, perhaps size up if you have glutes!

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely my favourite underwear EVER!!

Absolutely my favourite underwear……i never waer anything else other than the seamless thong. LOVE LOVE LOVE. I’ve had them for over a year and thy’re still totally wearable, however I decided to buy 10 more in their EOFY sale AND because they donate a pair to a woman in need for every pair sold. Can’t go wrong!!! Thanks CiCi

June 25, 2024
Unprompted review
Rated 5 out of 5 stars

I love these underwear

I love these underwear. The colours are perfect. The thongs are so comfortable and are completely seamless under gym shorts. I had a problem with the bright pink colour transferring and they immediately replaced them. Great customer service.

January 14, 2024
Unprompted review
Rated 4 out of 5 stars

I purchased the wrong size underwear…

I purchased the wrong size underwear and had got good communication and returned them.
Aust post delivery the returns to CICI Monday 18 Dec signature required.
Heard nothing have emailed twice with no response.
Over $100 spent want to order the next size but no credit or response.
Very disappointed.
The company have now contacted me and hopefully the issue has been resolved and I look forward to being able to purchase the correct size underwear for my wife.

December 8, 2023
Unprompted review
Rated 5 out of 5 stars

The best underwear I have ever worn

Without doubt, this is the most comfortable underwear I have ever purchased. It's like it's not even there. I'm not on comfortable but confident. I love the fact that when I order my Cici products, im also help women less fortunate than myself. Keep up the amazing service and products..Love your work. Thanks Noemi morgan.

December 5, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service

Customer service was absolutely amazing, I orders wrong size not once but twice! They helped me several times and made it so easy to return and exchange! Thank you

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Quality Service and Products

I ordered the wrong size and emailed in and was responded too and helped so quickly. I was able to exchange for the size I needed with no delays. Was such great service. I’ve purchased many times before as I love the thongs. So soft and seamless.

November 20, 2023
Unprompted review

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