CigarPlace.com Reviews 

2,420
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,363 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the consistently affordable pricing, extensive product selection, and the user-friendly ordering website that makes purchasing items completely effortless for everyone. Shoppers also deeply appreciate the prompt delivery service and securely packaged items that consistently arrive in remarkably fresh and pristine condition every single time. Many buyers mention taking advantage of frequent special offers and convenient free shipping options. Though some customers noted that shipping can occasionally be a bit slow compared to what they typically experienced with other specialized online retailers. A few reviewers also felt that delivery times sometimes took slightly longer than usual to reach their final destination.

What people talk about most

Price

People report positive experiences with price, frequently highlighting the affordable and competitive rates... See more

Product

Reviewers highlight positive aspects of product quality, consistently noting that cigars arrive fresh, in... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting super fast shipping and... See more

Order

Consumers find ordering to be a very positive and smooth experience, highlighting that the process is... See more

Website

Customers had positive experiences with website, describing the online platform as fairly easy to use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service! Have purchased several times. Products exactly as advertised. Quick shipping and 2 cigar return policy is definitely a best practice. Very satisfied. Their sale prices are great. When o... See more

Rated 5 out of 5 stars

I've bought cigars from other retailers and the shipping costs are outrageous. I can't believe I haven't found this site before. The prices are amazing, you can opt for free shipping, and I had a trac... See more

Rated 5 out of 5 stars

I have had nothing but good experiences over the years I’ve dealt with Cigar Place! They have the best overall prices on line consistently, as far as I’m concerned. Others advertise low prices, but... See more

Rated 5 out of 5 stars

Been shopping with you for over a decade. My late wife, God rest her soul, ordered cigars from you probably 15 years ago and told me about you. Cigarplace is very professional, quick, and has a great... See more


Company details

  1. Tobacco Shop

Written by the company

Shop online with CigarPlace.com for the best cigar prices and all your cigar accessory needs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(2,420)

2,383 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Price outstanding

Price outstanding, had cigars in stock my husband prefers, shipping no problem and if a little problem comes up there’s someone to chat with. Outstanding customer service. Thank you Faith Chapman

August 12, 2026
Rated 5 out of 5 stars

Reliable quality and service

Site is well designed and easy to navigate. I have been buying from them for over 10 years. The cigars have always been well kept and in some cases more tasty than the same cigar bought from other sites. Highly recommend given the quality and price.

May 4, 2026
Rated 2 out of 5 stars

Hard to navigate mobile site.

Hard to navigate mobile site.

August 11, 2026
CigarPlace.com logo

Reply from CigarPlace.com

Thank you for taking the time to leave us your feedback. While our site isn't fully optimized for mobile viewing, we are working to upgrade this aspect in the future. Should you require any assistance in placing an order, please don't hesitate to give us a call at 1-800-913-0433, and one of our agents would be happy to help.

Rated 5 out of 5 stars

This has been my go to place for years

This has been my go to place for years. Prices are always good. They hook you up with some insider specials....sign up for their notifications, trust me! And they are always on point with customer satisfaction! I see no reason to go anywhere else.

August 11, 2026
Rated 3 out of 5 stars

Silly games with discount codes

Products prices and arrive quickly in good condition but there’s a lot of games with “here’s a discount code” oh wait. Here’s free shipping. Oh wait. After you use the discount code you no longer qualify for free shipping so your discount code is worth 50% of advertised and if I knew all this I wouldn’t have ordered.

August 11, 2026
CigarPlace.com logo

Reply from CigarPlace.com

Thank you for taking the time to leave us your feedback. I apologize for the confusion. Many of our discount promotions are time-sensitive, with some single-day Flash Promos as well. Additionally, our discount codes do not stack with each other. If you have trouble redeeming an active discount code, please reach out to us directly at 1-800-913-0433 or customersupport@cigarplace.biz, and one of our agents would be glad to assist.

Rated 5 out of 5 stars

I made an initial order for a ten pack…

I made an initial order for a ten pack of assorted cigars for about $20. They arrived promptly complete with a humidity pack. They were all fresh. I’ve smoked several of them so far and was impressed. For the money they were really decent. They also communicated well through out the process.

Today I placed an order for about $200 for cigars for my grandsons wedding. A $20 coupon they had previously sent me helped ease the pain of this purchase. I placed the order within the past hour and already received confirmation that the order was being packed.

August 11, 2026

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