Cigsspot Reviews 597

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent service and responsiveness of the company's representatives, who are often praised for their professionalism and quick replies to queries. Many people are satisfied with the quality of the products received, noting that items are genuine, well-packaged, and arrive intact. However, some people were dissatisfied with aspects of the ordering and delivery process. Issues such as slow delivery times, lack of tracking information, and orders arriving incomplete or incorrect were mentioned. A few customers also reported problems with customs seizures and difficulties in obtaining refunds for undelivered products.

What people talk about most

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the reliable delivery,... See more

Delivery service

Consumers find delivery service to be ambiguous. While some reviewers praise fast shipping, with orders... See more

Service

Clients share positive opinions on service, consistently praising its professionalism, efficiency, and... See more

Product

People report ambiguous experiences with product. While some customers praise the great quality of products,... See more

Response time

Reviewers highlight ambiguous aspects of response time. Many customers praise the responsiveness of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have ordered 3 times from this company, and the first 2 times although the cigarettes took a long time to arrive, and no tracking was provided they did arrive as promised. The fake names, product d... See more

Company replied

Rated 3 out of 5 stars

This is a scam site. Ordered and paid. Received email saying that tracking info would be sent and a week later am still awaiting tracking number and get no response when trying to contact them EDIT:... See more

Rated 3 out of 5 stars

I have been buying from cig spot for over 2 yrs,other than the funky pics on the cig boxes, they were top notch, I would have gave then 5 stars but there shipping sucks now. I dont drive So having to... See more

Company replied


Company details

  1. Cigar Shop

Written by the company

Buy cigarettes online at http://Cigsspot.com . The brands we have are 100% original. 4.20$ average per pack. Free worldwide shipping.


Contact info

3.9

Great

TrustScore 4 out of 5

597 reviews

5-star
4-star
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1-star

Replied to 84% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very fast and professional

Really responsive, after I have a question, I got immediate response. Product came right on time, as promises, very professional. I will let my friends know, I definitely reorder.

April 13, 2023
Unprompted review
Cigsspot logo

Reply from Cigsspot

Thank you for the feedback! Hope to see you soon!

Rated 5 out of 5 stars

Great experience

Very easy ordering process. Cigarettes were delivered in a timely manner and well packaged. Follow up communication from the company we above expectations.

April 2, 2023
Unprompted review
Cigsspot logo

Reply from Cigsspot

Thank you for the feedback! Hope to see you soon!

Rated 5 out of 5 stars

Overall Great!

Great customer service! Fast response and also fast delivery! Henry is great!

April 18, 2023
Unprompted review
Cigsspot logo

Reply from Cigsspot

Thank you for the feedback! Hope to see you soon!

Rated 5 out of 5 stars

I’ve been ordering cigarettes from…

I’ve been ordering cigarettes from Henry for a good while now. I’m so happy to have found this website! Menthols and slims are now banned in Canada, so I couldn’t believe my luck when I found this place. It’s so very easy to order, payment is super simple, and I have to say, I’m always mind-blown by the speed of the delivery. Being in Toronto, I thought it would take forever to get here but no, I usually get my cigarettes in about two weeks tops. It blows my mind! Plus, Henry is great and very friendly. I love this service and I fully recommand it!!

February 23, 2023
Unprompted review
Cigsspot logo

Reply from Cigsspot

Thank you for the review! Doing our best!

Rated 5 out of 5 stars

Cigarettes delivered to canada with in 2 weeks.

For the people who are not able to find their cigarettes in canada, this is the best place to reach. The price and service (thank you Henry) are great. Was delivered to me in about 2 weeks. Highly recommended.

March 13, 2023
Unprompted review
Cigsspot logo

Reply from Cigsspot

Dont forget to tell your friends and get gifts for that!

Rated 5 out of 5 stars

Accurate and timely

My order was taken right away and shipped out quicker than expected!!

March 7, 2023
Unprompted review
Cigsspot logo

Reply from Cigsspot

Dont forget to tell your friends and get gifts for that!

Rated 5 out of 5 stars

Got my second order and the shipping…

Got my second order and the shipping was fast. This time my package arrived within two weeks. Henry was great as always. I will be ordering again soon.

March 5, 2023
Unprompted review
Cigsspot logo

Reply from Cigsspot

Thank you for the review! Tell your friends about us and get a gift)

Rated 5 out of 5 stars

Received my second order

Received my second order. Well packaged, discrete, intact. Henry always answers right away and is very helpful. Order in advance because shipping takes a month plus to Toronto.

March 16, 2023
Unprompted review
Cigsspot logo

Reply from Cigsspot

Thank you for the review! Tell your friends about us and get a gift)

Rated 5 out of 5 stars

Great product

Great product, quick delivery 10/10

March 15, 2023
Unprompted review
Cigsspot logo

Reply from Cigsspot

Doing our best for you!

Rated 5 out of 5 stars

Great job

Great job. Glad I found you. Very convenient and easy for purchase. Fast delivery ( about 2 weeks to US)

March 15, 2023
Unprompted review
Cigsspot logo

Reply from Cigsspot

Thx! Tell your friends))

Rated 5 out of 5 stars

Shipment was fast

Shipment was fast, perfectly packed!
So happy that I could get the ones that aren’t available in Holland anymore 🙌🏼

January 20, 2023
Unprompted review
Cigsspot logo

Reply from Cigsspot

You are welcome! Hope to see you again soon

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