CIH BANK Reviews 22

This is by far the worst and most unprofessional bank I have dealt with in Morocco. No service, no respect, and no organization—neither in agencies nor online.

You go to an agency and they send you back because the employee responsible is on leave, as if customers and their money do not matter. There is no replacement, no continuity. You are basically told to wait days—or even weeks—until the employee comes back. When you finally find them, there is suddenly a “system issue” and you are asked to come back another time, only to discover the employee is on leave again. This is an administrative institution that handles people’s money, yet it operates with zero planning.

The mobile application is just as bad. When you forget your password, they ask you to answer useless security questions that you set months ago when opening the account. Now you are expected to remember irrelevant details just to regain access to your own money. Completely unreasonable.

On top of that, money was taken from my account without proper explanation. And when you try to withdraw cash, many CIH ATMs are empty and they tell you to go to another agency. A bank where you cannot access your own money is unacceptable.

I gave one star, and even that is too generous. All of this happened within one month. I strongly advise people not to open accounts here. If you already have one, close it.

Been with CIH Bank for 3 years, and I'm sorry to say it's gotten worse, not better.

Their ATMs are constantly out of service or out of cash. I've had to drive to 3 different locations just to withdraw money on multiple occasions.

The mobile app is outdated and buggy. Transfers take forever to process, and there's no real-time notification system. I've missed important payments because the app didn't update.

Customer service has declined significantly. Long wait times, unhelpful responses, and nobody seems to take ownership of problems. You get passed around from person to person.

They also changed their fee structure without proper notice. Suddenly I'm being charged for services that used to be free.

I'm only staying because switching banks in Morocco is a hassle. But if another bank offered easier migration, I'd leave immediately.

2 stars because the basic banking functions work... when they work. But overall, very underwhelmed.

VERY BADDDDDDDDDDD CUSTOMER SERVICE

Very nice bank for the youth . It's easier and not expensive

Bad transaction

I would like to express my dissatisfaction with the handling of my problem. An amount has been debited from my account, and despite several phone calls, I have still not received a solution or refund.

I kindly but urgently request you to investigate this problem as soon as possible and to give me an update on the status of my request. I would like to receive an immediate confirmation of receipt of this email and a concrete solution.

My details:
• Name: Mustapha el maskin
• Account number: S689250
• Amount: 690 Dh
• Date of debit: 17/20/2025

I hope for a quick and satisfactory solution. If I do not receive a response within . 5 working days, I will consider further steps.

The app was developed by a toddler, it’s incredible bad.