Cinderella Shoes Reviews 41

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Cinderella Shoes offers a wide range of quality shoes in longer sizes. They also offer a great service and are very helpful. Delivery is smooth and prompt. The shoe prices are competitive, given the q... See more

Company replied

Rated 5 out of 5 stars

From searching their website, which was great fun, to the easy and seamless order, and finally the stress free, quick delivery process, I enjoyed my shopping experience with Cinderella shoes. I’m cert... See more

Company replied

Rated 1 out of 5 stars

WARNING – SCAM ALERT! If I could give zero stars, I would. I placed an order on Decembe (shoes), but I still haven’t received my items. My multiple emails to customer service have been completel... See more

Company replied

Rated 5 out of 5 stars

Cinderella Shoes - what an absolute gem of a company. Outstanding customer service - really helped me size the boots I wanted to buy for my daughter. Trackable delivery that was prompt to the UK (5 da... See more

Company replied

Company details

  1. Shoe Store

Written by the company

Global Destination for Beautiful Women’s Shoes in Larger Sizes - We cater for sizes 8UK to 13UK | 42EU to 47EU | 10US to 15US


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

41 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent range ofinger shoes

Cinderella Shoes offers a wide range of quality shoes in longer sizes. They also offer a great service and are very helpful. Delivery is smooth and prompt. The shoe prices are competitive, given the quality and specialist nature of the footwear.

January 15, 2026
Unprompted review
Cinderella Shoes logo

Reply from Cinderella Shoes

Thank you Isabelle for your lovely review. We are happy you like our shoes and our service and we hope to see you back again with us soon😊

Rated 5 out of 5 stars

A big yes to Cinderella shoes

From searching their website, which was great fun, to the easy and seamless order, and finally the stress free, quick delivery process, I enjoyed my shopping experience with Cinderella shoes. I’m certainly going to try them again. They make having big feet feel like “no big deal”. I love that very much.

August 27, 2025
Unprompted review
Cinderella Shoes logo

Reply from Cinderella Shoes

Thank you so much Egbe. Delighted you enjoy shopping with us. 🥰

Rated 5 out of 5 stars

amazing website

I bought a pair of shoes. I was a bit careful, because I'm in Scandinavian. But there were no need to be concern, about anything. It was fast delivery, great quality, fair price. I will keep buying from cinderella shoes and I recommend them to all my friends and family, and here on trustpilot. They have my highest recommendation.

October 22, 2025
Unprompted review
Rated 4 out of 5 stars

I am a Cinderella Shoes fan

I am a Cinderella Shoes fan. I cannot say enough good about finding shoes to fit my feet! I wear size 14M and I like style and I don't wear a heel over 1 1/2 - 1 3/4 inch heels. I've order many shoes from CS and try to take advantage of free shipping or % off. My request is to have more of the brands selling shoes in size 14. I lie Pie S..... can remember the last part of the name but they have beautiful, stylish shoes but they only go up to 13. The variety of pointed toe pumps is great but they're all 2" heels and pointed toes just limits the size meaning a pointed toe takes up almost a inch that the foot is not going into. I prefer round toe or even square toe. CS has quality shoes and what I've found thus far is great but I'm looking for more style in size 14.

October 10, 2025
Unprompted review
Cinderella Shoes logo

Reply from Cinderella Shoes

Hi Phillis, Thank you for your review and we agree with all of your points. We will continue to try and persuade our suppliers to make bigger sizes and to find new partners to work with throughout the world. We will have lots of new styles coming in for the SS26 season including lots of lovely flats and low heels aswell. Thank you for your continued custom which we are very grateful for. Many thanks, Bernie

Rated 5 out of 5 stars

Purchased many times from Cindarella…

Purchased many times from Cindarella shoes. Yes they can take a week or so to arrive but I have never had an issue with delivery. The shoes are great quality and whilst on the expensive side they do last. I have recommended the company many times to ladies with longer feet.

October 10, 2025
Unprompted review
Cinderella Shoes logo

Reply from Cinderella Shoes

Hi Heather, Thank you so much for your lovely review. We really do appreciate it and thanks for taking the time to give us some feedback. It makes it so worthwhile to know we are doing something right and we have lots more beautiful styles coming in over the coming months. Many thanks, Bernie

Rated 5 out of 5 stars

So wonderful to find a seller of larger…

So wonderful to find a seller of larger size shoes that are fashionable, competitively priced and backed by outstanding customer service.

February 1, 2025
Unprompted review
Cinderella Shoes logo

Reply from Cinderella Shoes

Hi Margaret, Thank you so much for your lovely review. We have lots of new styles coming in over the next few weeks so keep an eye on our website! Thanks, Bernie

Rated 5 out of 5 stars

Discovering Cinderella Shoes was like uncovering a hidden gem.

As a tall woman with EU size 44 feet, finding stylish and comfortable shoes has always been nearly impossible — until I found this place. Their showroom in Rathangan is a true Aladdin’s Cave, overflowing with choice: heels, flats, sandals, boots — you name it, I’ve found it there.

I once had to return a pair of boots due to a manufacturing fault (not Cinderella’s fault), and their response was exceptional — courteous, helpful, and sincerely apologetic. You get the sense that they genuinely know and care about each customer, even those overseas who I know they deliver to the world over!

Ignore the handful of one-star reviews — they’re clearly not a reflection of this outstanding business!

June 2, 2025
Unprompted review
Cinderella Shoes logo

Reply from Cinderella Shoes

Thank you so much for your lovely review Sharon. It's so nice to get some honest feedback and delighted you enjoy visiting our shop and look forward to seeing you again soon! Thanks, Bernie

Rated 5 out of 5 stars

Love Cinderella Shoes

I live in Australia and have been buying my size 44eu shoes for years from Cinderella shoes. The staff have always responded to my emails and orders with friendly and helpful replies. Most of the shoes sandals sneakers and boots have fitted perfectly. I have recommended them to my big foot
friends here too!! Forever grateful. Also thanks to Bernie for your pleasantry and assistance.

June 7, 2025
Unprompted review
Cinderella Shoes logo

Reply from Cinderella Shoes

Thank you so much for your lovely review Lin. We really appreciate your custom and look forward to having you back soon. Thanks, Bernie

Rated 5 out of 5 stars

Really happy with my first time purchase…

Really happy with my first time purchase from Cinderella Shoes. I didn't realise they had already been delivered to my local Yodel depot so collected them sooner than expected. Would recommend and will definitely buy from again. Thank you!

June 2, 2025
Unprompted review
Cinderella Shoes logo

Reply from Cinderella Shoes

Hi JH, Delighted to have you as a new customer and so happy you like your shoes. Hope to see you back again soon as we have lots of fabulous new arrivals coming soon. Thanks, Bernie

Rated 5 out of 5 stars

5 earned stars

This is my first shopping from Cinderella Shoes and I will do it again. The delivery was in time, the shoes exactly what I expected.

May 26, 2025
Unprompted review
Cinderella Shoes logo

Reply from Cinderella Shoes

Brilliant thank you so much Nik. Delighted you like your new shoes. We have lots of new styles coming in soon!

Rated 5 out of 5 stars

Pretty pink stylish sandals with wonderful support

It was so good to find these Josef Siebel pink sandals. They fit perfectly … so comfortable and yet totally support the foot. Perfect for us tall ladies with a flat heel. Such a soft suede lining. A rare find.
I have ordered from Cinderella Shoes before and found their Customer Service to be very helpful in answering my queries. A happy lady!

May 20, 2025
Unprompted review
Cinderella Shoes logo

Reply from Cinderella Shoes

Thank you Jules for the lovely feedback and delighted you like your new sandals!

Rated 5 out of 5 stars

Love the sandals

Love the sandals. Had a question and she responded quickly. Was not disappointed with the sandals Will definitely buy again

May 11, 2025
Unprompted review
Cinderella Shoes logo

Reply from Cinderella Shoes

Hi Corina, Thank you for Corina for your kind review and hope you come back again soon! Thanks, Bernie

Rated 5 out of 5 stars

Excellent service and quality products

I have ordered from Cinderella Shoes a number of times in the past couple of years. I have to say their attention to detail, their prices and their customer service couldn't be better and I look forward to ordering from them again, and also visiting their outlet in Kildare.

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Navy suede GABOR shoes

Just received my navy blue, block heel, suede GABOR shoes. Only word to describe them is gorgeous. I can't wait to wear them.

Thank you Cinderella Shoes

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

Had an excellent experience with…

Had an excellent experience with Cinderella Shoes this week. Called into the shop in Rathangan and was greeted with the fact that all the shoes on display were size - my size! Music to my ears :) Audrey, the Shop Assistant, was very nice and helpful. So many lovely shoes/ boots. Ended up leaving with 5 pairs - that should do me for a year or so! Thank you Cinderella Shoes - would highly recommend you!

February 19, 2025
Unprompted review
Cinderella Shoes logo

Reply from Cinderella Shoes

Hi Mairead, Thank you so much for your kind words and delighted you like our shoes! We will pass your lovely feedback to Audrey who will be delighted you enjoyed your shopping experience at Cinderella Shoes 🥰

Rated 5 out of 5 stars

Cinderella Shoes

Cinderella Shoes - what an absolute gem of a company. Outstanding customer service - really helped me size the boots I wanted to buy for my daughter. Trackable delivery that was prompt to the UK (5 days). The boots (Dansi a Spanish brand) are outstanding - so well made and fitted like a glove. To see my daughter beaming was an added bonus (she struggles to find anything that fits in the UK outside of Docs and trainers). We will definitely be returning customers - thank you so much ❤️

February 18, 2025
Unprompted review
Cinderella Shoes logo

Reply from Cinderella Shoes

Thank you so much for your lovely review. Our team really do try their best to help ensure that our customers order the right size and to help with any queries before and after an order is placed. We're delighted your daughter loves her new boots and we have lots of great new styles coming in for Sping Summer😊

Rated 5 out of 5 stars

Just received my second order from…

Just received my second order from Cinderella shoes and I am very happy, the shoes are really good quality and very comfortable. I found the customer service to be outstanding. I’m already eyeing up summer styles for my next order.

February 17, 2025
Unprompted review
Cinderella Shoes logo

Reply from Cinderella Shoes

Thank you so much for your lovely review! We are delighted you like our shoes and that you were happy with your experience.

Rated 5 out of 5 stars

Highly recommended

Ordered the fluffiest and brightest pair of slippers to keep my feet warm and put a smile on my face. They arrived quickly and are just fabulous. Great selection of products, great prices and great customer service. Ignore the naysayers, they aren't talking about this business.

February 3, 2025
Unprompted review
Cinderella Shoes logo

Reply from Cinderella Shoes

Hi Becka, Delighted you liked your new slippers and thank you so much for the lovely review.

Rated 1 out of 5 stars

WARNING SCAM

WARNING – SCAM ALERT!

If I could give zero stars, I would.
I placed an order on Decembe (shoes), but I still haven’t received my items. My multiple emails to customer service have been completely ignored – this is extremely disappointing!

I have tried to contact them more than five times, but without any response. If I don’t receive a reply soon, I will take legal action and strongly warn other customers against ordering from this company.

January 31, 2025
Unprompted review
Cinderella Shoes logo

Reply from Cinderella Shoes

Hi AC I see you have given us two separate reviews, the other one you are calling yourself AM. We have no one looking for an order from December and if they emailed us we would have replied and sorted the issue for them. Can you please send an order number? Really getting tired of these fake reviews.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look