Circular1 Health Reviews 2,719

TrustScore 4 out of 5

4.2

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Rated 3 out of 5 stars

Website booking reasonably easy, phone call to Mia very helpful and problem resolved very well by Terry, however multiple mistakes by Amy at Barrow eg. Although me and my wife share same surname my em... See more

Company replied

Rated 5 out of 5 stars

Kevin, the circular health advisor met us at the door and explained the process, ensuring we were kept informed about what will happen next. He has such a caring attitude towards my elderly mum and my... See more

Company replied

Rated 5 out of 5 stars

We attended so our 2 year old could have a PCR test done prior to our holiday. We were seen by Joe and he was absolutely amazing with our little boy. He was very personable, yet professional. He made... See more

Company replied

Rated 5 out of 5 stars

I ordered Antiflow Covid 19 piece of mind tests set of 5. The price is reasonable and competitive with other companies selling the same product. The delivery was fast in less than 48 hours. I used the... See more

Company replied

Company details

  1. Health Consultant

Written by the company

Your Proactive Health Partner. Circular1 Health is a revolutionary testing company, born out of the COVID-19 crisis, having supported critical businesses which must remain operational by necessity and nature, such as the nuclear, defence and energy sectors. These highly regulated sectors have opted for the Circular1 Health workforce screening service, due to our commitment to the highest possible levels of accuracy and quality, providing peace of mind for our clients. Circular1 Health is expanding its scope into a wider range of diagnostic and clinical health services, including testing for other respiratory viruses, immunity to vaccines and antibody testing, drug and alcohol testing, and diagnostics for issues relating to diabetes, menopause and other health challenges. Our aim is to partner with organisations that wish to protect and assist their workforces to come back to work safely and be well at work.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

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Rated 5 out of 5 stars

Kevin was great a nice and a lovely…

Kevin was great a nice and a lovely gentleman with friendly attitude.

November 11, 2022
Unprompted review
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Reply from Circular1 Health

Good afternoon, thank you for your review, we truly appreciate it and have share your kind words with Kevin at our Manchester Hub. Have a wonderful afternoon. Kind Regards, Terri-Anne

Rated 5 out of 5 stars

The Team is very helpful and dedicated

The Team is very helpful and dedicated. They will help you from end to end process and making you very confirmable . Kudos

November 4, 2022
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Reply from Circular1 Health

Good afternoon. Thank you for your review and feedback. We have shared your kind words with our team at St Pancras. Have a wonderful day. Many thanks, Terri-Anne

Rated 5 out of 5 stars

Lovely staff

Lovely staff, good service and quick results. The experience was very good and felt very personable.

November 3, 2022
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Reply from Circular1 Health

Good afternoon Chaz. Thank you for your review and feedback. We are pleased to hear you are happy with the service. Have a wonderful day. Many thanks, Terri-Anne

Rated 5 out of 5 stars

The service is quick and very easy to…

The service is quick and very easy to book online. I received my sample kit the next day however, my destination requires a 48 hours pre departure test which wasnt possible due to weekend. I contacted the customer service and got a full refund within a day of my contacting them. I highly recommend the service to everyone

November 4, 2022
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Reply from Circular1 Health

Good day Barnabas, thank you for your review, feedback and recommendations with our service. We sorry we were unable to assist you with the 48-hour pre departure test with the postal, however look forward to welcoming you back if you require testing onsite or a longer pre departure travel time with postal. Have a wonderful day. Many thanks, Terri-Anne

Rated 5 out of 5 stars

Going above and beyond

Circular Health went above and beyond to ensure that I got my covid test in time for the airport. They were really friendly, supported me well and had great customer service.

November 1, 2022
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Reply from Circular1 Health

Good Afternoon Akil, Thank you for your review! We appreciate you taking the time to say this and I hope you have a nice weekend. Many Thanks, Grant

Rated 5 out of 5 stars

Absolutely great customer service the…

Absolutely great customer service the gentleman was very nice definitely recommend

November 3, 2022
Unprompted review
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Reply from Circular1 Health

Good Afternoon Muhammad, Thank you for your review! We appreciate you taking the time to say this and I have fed this back to Harry who assisted you today. I hope you have a nice day. Many Thanks, Grant

Rated 5 out of 5 stars

I was very sceptical about this company…

I was very sceptical about this company due to lots of negative reviews. However, I'm satisfied with it. Got my swab done at St Pancras and received my results 20 h afterwards.

October 30, 2022
Unprompted review
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Reply from Circular1 Health

Good afternoon Michael. Thank you for your review. We are pleased to hear you are happy with our service and appreciated the feedback. Have a wonderful evening. Many thanks, Terri-Anne

Rated 5 out of 5 stars

Precise

I got the right direction today chatting with Ellen.

October 28, 2022
Unprompted review
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Reply from Circular1 Health

Good Evening Akin, Thank you for your review! We appreciate you taking the time to say this and I hope you have a nice weekend. Many Thanks, Grant

Rated 5 out of 5 stars

Timely, professional

I went to the St Pancras site and everything was done quickly, professionally and in a friendly manner

October 26, 2022
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Reply from Circular1 Health

Good Evening Anna, Thank you for your review! We appreciate you taking the time to say this and I hope you have a nice weekend. Many Thanks, Grant

Rated 5 out of 5 stars

Lowest price most convenient place in…

Lowest price most convenient place in St Pancras International quick result in just 8 hours and a fantastic customer service

Thank you

October 25, 2022
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Reply from Circular1 Health

Good Morning Aw, Thank you for your review! That is very kind of you to say and we appreciate you taking the time to say this. I hope you have a nice weekend. Many Thanks, Grant

Rated 5 out of 5 stars

Lowest onsite price

Lowest onsite price. Quickest in just 9 hours to your email. Great location in St Pancras International and best customer service. Thank you 5*****

October 25, 2022
Unprompted review
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Reply from Circular1 Health

Good Morning Aw, Thank you for your review! That is very kind of you to say and we appreciate you taking the time to say this. I hope you have a nice weekend. Many Thanks, Grant

Rated 5 out of 5 stars

Fast and efficient

October 24, 2022
Unprompted review
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Reply from Circular1 Health

Good Morning Robel, Thank you for your review! We appreciate you taking the time to say this and I hope you have a nice day. Many Thanks, Grant

Rated 5 out of 5 stars

Really fast

Really fast, efficient and helpful customer service.

October 26, 2022
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Reply from Circular1 Health

Good Evening Gethin, Thank you for your review! We appreciate you taking the time to say this and I hope you have a nice day. Many Thanks, Grant

Rated 5 out of 5 stars

straff are really nice

The staff is really nice. I asked a lot of questions and she replied friendly.

October 26, 2022
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Reply from Circular1 Health

Good Afternoon Xiaoran, Thank you for your review! We appreciate you taking the time to say this and I hope you have a nice day. Many Thanks, Grant

Rated 5 out of 5 stars

A top and highly professional service

I am really grateful to the employee who helped me with the testing. I was a group leader with 30 French students, on our way back home. The testing I had at Boots not being valid I had to have another one at St Pancras . It was a nearmiss, I could have missed the Eurostar.

July 13, 2022
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Reply from Circular1 Health

Good Afternoon Rafika, Thank you for your review. We appreciate you taking the time to say this and I'm glad you were able to make your train on time! I hope you have a nice day. Many Thanks, Grant

Rated 4 out of 5 stars

Easy to use service

Easy to use service, very competitive prices, certificates received in time stated, would have given 5 stars but the times on the pick up email were incorrect so had to make 2 trips to pick up my tests as the 1st time I went they were closed.

August 6, 2022
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Reply from Circular1 Health

Good Afternoon Dawn, Thank you for your review! We appreciate you taking the time to say this and rest assured we will look into this email issue. I hope you have a nice day. Many Thanks, Grant

Rated 5 out of 5 stars

Amazing customer service, easy to use, quick results

Kevin, the circular health advisor met us at the door and explained the process, ensuring we were kept informed about what will happen next. He has such a caring attitude towards my elderly mum and my children. The on- site lab meant we got our results within 2 hours. Would highly recommend. Their reminder service had sent a couple of messages beforehand and sent explicit address details. Their contact center was easy to contact with an actual person answering the phone! The. customer support service was amazing too. Would highly recommend.

October 19, 2022
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Reply from Circular1 Health

Good Afternoon Ashah, Thank you for your review! It is brilliant to hear you would recommend us to others following your experience at our on-site clinic and I have also passed this on to Kevin and the team who assisted you. We really appreciate you taking the time to say this and I hope you have a nice day. Many Thanks, Grant

Rated 5 out of 5 stars

Good customer service

October 19, 2022
Circular1 Health logo

Reply from Circular1 Health

Good Afternoon Ajoke, Thank you for your review! We appreciate you taking the time to say this and I hope you have a nice day. Many Thanks, Grant

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