The bank's level of support is just the worst I have experienced in my life. Had an issue with opening another account for 3 MONTHS! Had to contact support 5 times, 2 phone calls ended up with support... See more
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Just terrible functionality and online support. You cannot make online purchases via phone because the app requires you to confirm each purchase by scanning a code on the screen via phone (you cannot... See more
Companies like Citadele are the reason why people don't trust banks. They make mistakes and then blame the customer. They rip you off at every turn of the way and then point to small print. C... See more
Renata from Citadele Origo's branch. She is the real master of her work, guided me professionally, no-one ever helped me in Latvia like her. Please appreciate her patience and dedication. Again thanks... See more
Company details
Information provided by various external sources
AS Citadele banka is a Latvian bank and financial and asset manager.
Contact info
Republikas Laukums 2A, 1010, Rīga, Latvia
- citadele.lv
Terrible functionality and support
Just terrible functionality and online support. You cannot make online purchases via phone because the app requires you to confirm each purchase by scanning a code on the screen via phone (you cannot scan your phone when you are on your phone duhhh + screenshots are blocked). Online support responds in a week and does and knows nothing - not sure even about their own promotions. They admit the issues once confronted but months later nothing is fixed. On top of that, there are too few physical locations and queues there are too long.
July 13, 2020
Unprompted review
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