Citibank Reviews 95

Horrendous customer service.

4 weeks for a money transfer? Do I have to say more? Just never open an account with this bullshitters, never!

Airbnb use Citi bank and they take a very long time to process money to hosts. They particularly take advantage of weekends. I noticed that they hold off proceeding money till Friday, so they don’t have to payout until Monday. In general they take 4-6 days longer at weekends, other banks ie Monzo are same day. Airbnb have done nothing to stop this scam

Hi Citibank/ Myrna K haglund / CEO
I am completely finished with all your deceitful ways and now convinced that you have been trying, like I said when I first spoke to you, to steal our money. Asking me for documents that had no relevance to this case. Sending me to get documents that you didn't need. Even though it’s not your money you are treating me as a fraudster. I will now pursue you and the company you work for as clearly you cannot be trusted. I do not want Myrna K Haglund telling me information as she can not tell the truth and I can only imagine the number of people you have done the same thing to

This will be very good advertising for Citibank bank when people have relatives that have passed away. They way you treat them and even the IRS doesnt even know what you're trying to achieve . Plus asking for papers that do not exist at the courts? They have told us they cannot help us anymore. Because there is nothing more.

The latest letter from Myrna states that the IRS will not give us a letter, that is incorrect. The IRS have told you twice, and showed you where to read it on their website that we do not need any letter -so please stop making up stories ,that is not the IRS policy. What you are trying to achieve. They have asked you a number of questions and seems to me, you've avoided them. So let's get back to the questions before we go.
Any further update as to who put you as Troy’s Executor on Theodores, account, nobody, it seems you took it upon yourself. So Emmanuel Junior Stewart was on the account and you told us my father Theodore came in and changed this and put Troy on the account and yet you can show us no evidence of this, was it not recorded, but still we have no evidence of that from you.
As we have been asking a number of times

Now a new person from the DCAM department made us promises but I took that with a pinch of salt asking to start again lol so they have had death certificate 5 documents that had to be notarised and apostillised which was never needed and arranged at great costs to myself . Now they are asking for a letter from the court. When will it end ????.
Please can everyone , stop playing around and do their job correctly. As my father lived in Saint Vincent and the Grenadines, not in America and this is where the will was written and the Citibank account was not added to the will as he knew he had added my brother to the acct

I am the POA of my brother Troy and have sent you the original documents for this

Citibank customers need to know how you mishandle situations like this, withholding people's money back and Myrna K Haglund for her to do what she's doing I cannot understand who is instructing her and surely the CEO Jane Fraser would love to hear about this

After losing my card, I ordered a new one. The new one arrived and of course the old card was closed. When I received the new card and activated it, the recent purchases I had made on the old/lost card appeared on the new card balance. However, they still remained on the old card balance, hence doubling up these costs and leaving me to have to pay twice to settle the account. So, called the helpline and fought for 20 minutes to get past Citibank's obfuscation layer, being blocked by their "intelligent" AI assistant, that could not understand my issue but failed over and over to put me though to an actual human. When finally I got through to a human, their English was poor and had a strong accent, so we were finding communication difficult. Just like the AI before her, the human customer services representative was not understanding the issue and we kept going round and around. Eventually I gave up, ended the call, and paid the inflated balance. It was just not worth my time and stress to continue this fruitless attempt to resolve the issue. At our next board meeting, I will be recommending that we find a different corporate card supplier.

Absolutely appalling service numbers. No-one can tell you anything. No-one is willing to help in any way at all.

Citibank Europe PLC sent 8 sums of money to my employer's bank account with no references. No-one know what they are for and Citibank have no interest in helping you find out.

The monies are going back to them with no references and they can deal with the problem.

This is pathetic in 2025.

They are taking money from their customers and loose it. Its a partner of TradeRepublic. Citibank Europe holds money for them, but Citibank permanently is loosing this money and transaktions going nowhere. Avoid both companies. I lost 16.000 so far.

Highly recommend avoiding this bank. From experience with Citibank has been extremely disappointing. Recently, the customer service provided by Relationship Manager has been inadequate, with frequent mistakes and poor communication. Whether you have CitiGold or Citi Private Client banking, the service quality is consistently subpar. Additionally, there is no clear complaint procedure, and clients receive no compensation for inadequate service or service interruptions, which can be quite costly.

Citibank customer service in general is terrible. Every time I've called I seem to have an Indian person answer my call who I have trouble understanding (though all have been nice). I have tried to get my monthly statement on a specific date for the last two months with no luck. I even have written confirmation letter from the Citibank Customer Advocacy Unit stating my statement cycle is the 13th of each month, but even today - the 13th of September, they still have not provided me a statement and apparently I will now not receive it until the 24th of September and no one can tell me why.

What makes it even more annoying is that via an Online Chat earlier in the day I was told I should receive it by the end of today (being the 13th of Sep) yet having just spoken to someone on the phone earlier today and this evening I won't get it until the 24th of September.

I mean, how hard is it to get a customer their Statement, especially after you've written it in a letter that they would receive it today. Is it common practice a bank makes their customers chase them to pay them?

When you pay a $700 Annual Fee, you have every right to expect a basic level of service - I mean it's not like I'm asking you to perform the impossible, surely.

In general, the card does come with a plethora of benefits which makes it attractive, however, the absence of adequate customer service at a base level overshadows what benefit the card offers.

If being treated with respect as a customer and not having to deal with team members who do not know their own product offerings is important to you, then I suggest you look elsewhere. If however, you are happy to never deal with anyone in person, on the phone, or via an online chat, this card may very well be something that works for you. As of today, I will be cancelling my card and moving to ANZ. RIP Citibank Prestige Credit Card.

Absolutely the worst financial institution I have ever had to deal with. The website is unbelievably clunky and old, and has the most frustrating security. The app won't do most things you want to do. Their FX rates are unbelivably bad, and their call centre is somewhere where the phone lines are bad and customer service is an alien concept. Avoid at all costs.

Fuelling climate breakdown. Citi is the largest financier of fossil fuel expansion since the 2015 Paris climate agreement.

How does this bank still exist? Lousy signup form, ming boggling app and website, card not working, worst customer support.

There is a blatant fraud been committed by them, redirecting funds to other accounts, I'll give the short version. My pension albeit small was initially paid into my account 8 years ago (my account is over 40 years unchanged) then the payments stopped, I've contacted them numerous times and they tell me that the last 3 payments have been refunded from an account that I have no knowledge of. The only place the payment account can be changed is at the bank, so someone has changed it from mine to theirs, redirected funds and basically got away for it for 8 years. Over a year of enquiries have been carried out. Now ibe been redirected to the right place im obviously asking questions that are been past from pillar to post. They are now messing me about. They keep stating that 3 payments have been refunded but not from my account. Why would I pay back money I'm owed. Its almost 3000 now and climbing. I've heard of other people whove been in the same situation been old and given up so they've pocketed quite a nice little Xmas bonus , thanks to the older person dying whilst waiting or giving up chasing their misdirected funds. I think the Ombudsman or police will be next port of call for fraud/ theft. sadly dates of incident doesn't go back over 8 years.

I’ve been a CitiGold UK customer since 1999. Now Citi have decided to withdraw banking for the vast number of customers with only three months notice. With the advantage of global access, lounges and foreign accounts, attempting to find an alternative banker is very difficult.

Citi have provided scant information on all of this and basically customers are on their own. It’s very disappointing but looking at other reviews, the vast majority of which are one star, it seems this level of service is typical.

That combines with poor service, one of the bank’s paying the lowest credit interest rates in the UK, and a pretty awful app.

Interestingly the UK Citibank site says almost nothing about the closure. Until a few weeks ago, even when closure was confirmed, I was still able to open a new account!

As per 'Despicable Bank' / Malcolm Shaw, I sent a UK Faster Payment of £8,000 on 22nd December 2023 to another UK account holder. As of today 10th January 2024 this has not arrived or been returned to my account, and I have not been given any explanation other than technical reasons and due diligence. After many calls to their overseas call centre who seem to be not the slightest bit concerned, I am being told daily, there is no news and they will not give me a date when I can expect a response with some news or my money back.

Worst customer service, unreliable bank, you can’t get any service whatsoever being their Citigold customer. I have yet to meet such unprofessional and useless relationship managers they have in Citibank UK.

Despicable bank. Not only is their fraud system incompetent, stopping vital transactions with alarming frequency but following a payment to an electrician, they confiscated the money claiming they had to do security checks. What followed was months of me trying to get my money back, having to pay the electrician through other means and even getting the Ombudsman involved. They essentially stole money from me. After over 2 months, they were forced by the Ombudsman to refund and issue me with compensation. Closed my account immediately. With First Direct now and zero issues whatsoever. The only word for this bank is 'disgusting'. Oh and customer service is the most inept you will ever come across. Avoid like the plague.

Been with them for 20+ years, they were good even 15 years ago when they were a 'status' account but have gone downhill since then. I'm always in credit by 5 figures and as long as my DD gets paid and the ATM works I couldn't be bothered to move due to paperwork etc but now they are closing and part of the UK switching service it's the perfect opportunity to pick up a free £200 for transferring. Happy days, why would anyone want to use their super premium service? Even if I had the money I would look elsewhere

What a frustrating journey. Since it´s not easy to change bank once your details are linked, I stayed with them for 10 years! I have never been able to talk to a ´Relationship Manager´ in person, despite many times asking to call back. Half of transfers got diiverted by their useless backoffice team