Citi Trends Reviews 39

Hello, my name is Mrs. Delphya Stewart. I was pleasantly surprised when I walked into the Fairview Heights location. The store was clean and the staff were nice, helpful and friendly. The store manager, Ms. Iola has really turned a junky, cluttered store into a great store for a shopping experience.

I Visited Citi Trends Today, Saturday, January 31st, 2026. It Was Right When They Opened. I Brought My Significant Other With Me And We Shopped For A Few Hours. The Store Was CLEAN,
And We Were Greeted By Vanisha.
[I Hope I Spelled It Right]. She Was Very Polite And Greeted Us Respectfully. On Our Way To Check Out, She Rang Us Up & We Spoke Briefly And She Definitely Was The Perfect Example of A GREAT Worker. She Deserves Recognition For Her Hard Work And For Her Great Interaction with Customers. She Should Also Deserve a Raise in My Opinion. We Need More People Like Her In This World. We Thank You For Providing Outstanding Customer Service To Us., Vanisha.
Your Hard Work Did NOT Go Unnoticed!

Ria & Art

Previous employee with tourettes mind you. Three days into my new job at Citi Trends and I'm getting overwhelmed with anxiety I'm trying my best since it's been 10 years since my last job. I drop a huge Fk right in front of Ms. T omg. I've made a big mistake by using profanity inside of the store. I'm informed that I can lose my job. Day four I'm beat mentally,day 5 I get the energy to go let my manager know that I won't be returning. I was given such wonderful words of encouragement from everyone. I really appreciate the 3 days of experience and Ms Wendy thanks for teaching me merchandising.

MY EXPERIENCE WITH CITI TRENDS WAS UNSATISFACTORY DUE TO POOR COMMUNICATION AND POTENTIAL THEFT. I PLACED TWO SHIRTS ON LAYAWAY, MADE PAYMENTS AND RETURNED TO COLLECT MY ITEMS. HOWEVER, THE STAFF INCORRECTLY CLAIMED THAT I HAD NO LAYAWAY ACCOUNT EXCEPT FOR ONE TWO YEARS PRIOR. UPON PRODUCING THE RECEIPT, I WAS DENIED A REFUND. I FOUND IT CONCERNING THAT THE STAFF'S ENGLISH PROFICIENCY WAS LIMITED, PARTICULARLY IN LIBERTY CITY. ADDITIONALLY, I OBSERVED A LACK OF DIVERSITY AMONG THE STORE'S EMPLOYEES, WITH NO AFRICAN AMERICAN PRESENT. THE FACT THAT CUSTOMERS MAY HAVE THEIR LAWAYS UNRECORDED RAISES CONCERNS AND I QUESTION WHY MY LAYWAY WAS NOT DOCUMENTED DESPITE MY PAYMENTS.

No greeting or how are you when checking out. Need help in this area. Poor customer service. Product on the floor and disorganized.

It is very horrible that trends will not allow customers to try on clothes in the fitting room before buying. I had to take unnecessary trips back to the store only because they are not allowing people to try on clothes and having them guess the size of different clothing. They should also have a much better variety of women's pants and stretch pants.

Great customer service.
Amazing deals....
I will be back.. thank you

I Used to worked at cititrends in bear Delaware the Store Manager tishanay williams drug abuse me she was harassing Me everyday at work she attacked me in cititrends parking lot on her day off and she had her under age children in the car the kids was left unattended without any adult in the car with them tishanay williams selling drugs in the building during working hours she is a drugdealer manager drug abuse employees she races unprofessional very nasty disrespectful to employees and customers she been tapping my phone since January 2024 she wrongful terminated me for wht she did to me she is the one who did me wrong she needs to be terminated from the company nobody wants to go shop in a drugdealer store where manager she unprofessional and nasty.Tishanay williams about to face charges for Harrassment and tapping my phone I addressed this issues few times unfortunately HR not doing anything so law enforcement and legal actions about to happen.TISHANAY WILLIAMS CITITRENDS STORE MANAGER IN BEAR DELAWARE NEEDS TO STOP TAPPING MY PHONE AND POSTING AND SHARED MY PERSONAL INFORMATION ON SOCIAL MEDIA.THIS STORE MANAGER TISHANAY WILLIAMS WILL CASE THIS STORE AT THE BEAR LOCATION TO GO OUT OF BUSINESS BECAUSE OF HER NASTY UNPROFESSIONAL BEHAVIOR SHE NEEDS MEDICAL ATTENTION SHE SICK IN HER HEAD TISHANAY WILLIAMS CITITRENDS STORE MANAGER IS A PROFESSIONAL DRUGDEALER AT CITITRENDS!!!!!!!

Shopping at Citi trends is my favorite place to shop they have everything ladies bags , shoes dresses outfits jewelry perfume an more one thing missing can you possibly put a store in Redbank, South Carolina there are no clothing stores for miles except Walmart 100,% you will get large amount customer can look into this 🙏

They are so freaking rude...I've never seen such bad service in my life, Yesterday evening, I ran into rainbow upon entering no one acknowledged me, then upon checking out the big black girl was really rude, I was standing at the counter for about 5 minutes, then when she finally came to the register, she walked up and said WHAT IS IT WHAT DO YOU WANT and before I Snapped come to find out she was on her phone with the ear phones in her ear. NO APOLOGY OR NOTHING

She has a bad attitude DOES NOT NEED TO BE IN CUSTOMER SERVICE AT ALL. EVERY CITI TRENDS I HAVE BEEN TO CAHOKIA, FAIRVIEW HEIGHTS THEY ALL HAVE NASTY ATTITUDES.

The clothes deals. But the cashier in Ypsilanti was rude he threw my clothes on the counter he just rolled his eyes he did say Merry Christmas after we said something. Not Customer friendly at all. Kinda wanted to leave my things that's not good to feel that way spending our money

Went into the New Iberia Store and the employee doing freight kept passing on me and wouldn’t greet me and offered no help but when I went to checkout Drelon Mitchell a young man well dressed was very friendly and pleasant as well as knowledgeable because of his attitude I spent $100.00 and I would like to recognize him and his excellent customer service. The times are changing when we spend our hard earned money to pay someone a salary a smile and hello never hurts

Rude staff, the only guy there was the only friendly one. I was reaching for an object and there was a girl somewhat close to the object and I reached for it, she said I was invading her space, even though I was so far from her. Then I went to pay, and she was attending another costumer, supposedly I got "too close" to her saying that I was doing it on purpose, literally did not even get close and definitely not on purpose.

nice place to shop

I love it!!! Jewelry and sunglasses ♥️

You never know what your gonna find in this place. Definitely going to leave with something. Very inexpensive and I love it

Cititrends has good variety of products for great prices that are inexpensive

I love it it’s very good price and I love the Aaliyiah shirts 😍

B+ Shopping experience
Each time I visit the store in Dolton Ill
I enjoy my time in the store
the staff is friendly and very helpful
the is store clean and orderly
and they greet me when i enter the store and they always say " is everything ok? and always say please come back exceptional customer service keep up the good work