citizenM hotels Reviews 102

After a cancelled flight I got a last minute night in the Amsterdam Schipol hotel. The hotel is very close to the terminal. I had a good breakfast, nice bed and the most friendly staff I met during my whole Netherlands stay. Yes, the rooms are small but is an airport hotel, not made for long holidays and is making good use of the space. Loved the Ipad that controlled everything, the noise suppression room and the fact that the blinds really kept the room dark. Will definitely stay here again for short city breaks as better and cheaper than the hotel I had in Amsterdam

Size of the room, very small, few hairs in the bed, marks on the bed duvet cover sheet, some hairs on the shower tray floor. Sink is outside the shower and toilet cubicle. It seems everything is crammed in to a box room. Width of the room is the width of the bed. No tea or coffee in the room.
With regards to the breakfast, pretty average, scrambled egg not nice, streaky bacon served, no salmon after being told by the staff there was. Lack of communication. Total price £355.00. Not good value for the price.
Two positive comments, staff were friendly and views from the room and rooftop bar, very good.

I believe all/most the reviews on there are fake. I got a message to post fake reviews for them for money (I didn't get to figure out how much).

We arrived Sunday evening after traveling from the UK to Washington via Iceland. On checking we were told about the faulty air-conditioning but assured it would be fixed the following morning. On entry to the room we were surprised at the size but it was very humid. We went down to the restaurant to eat as we were starving. We placed the order and waited, and waited, and waited. My wife asked the server where the pizza was only to be told that she had forgotten to cook it. After a 45 minute wait the pizza arrived with no apology. All the lights, TV ect are controlled by an iPad, the frustrating thing is that if you want the toilet light on you have to put all the lights on. The Aircon was never fixed in the end. On check out we spoke to a young lady (who looked like Macy Grey) she asked us I we had a good stay. When we replied no due to there being no Aircon she just gaslighted us with no concern or empathy. While we were waiting for our taxi another guest came down who had exactly the same issue Macy Grey fawned over her and gave her food tokens for her next visit. This guest was of African American descent do I dare say there was a bit of "look after your own" in there somehow.
We have since canceled our CitizenM membership plus cancelled the CitizenM room in San Fransisco.

Tried to book 7 rooms for a conference in March but somehow booked for the day I was searching - tried to cancel (exactly 2 mins after realising my mistake) and hotel refuses to refund - surely this is not legal?

Lots of CituzenM hotels, my review covers the one at Amsterdam Schiphol. Can't speak for the rest.
Interesting hotel. Staff are excellent -friendly, efficient.
Hotel is a 5 minute covered walk from Schiphol terminal 3. That's fine im good weather, not sure about wind & rain, sides are open.
Rooms are "compact". If you're comfortable with an iPad, no probs, almost everything operates from it. Lights, tv, blinds. I found the thing a bit unresponsive. Press home to start? There is no home! Anyway, managed. Room was very quiet, can be totally darkened.
Shower's fine, once you realise there's a microswitch on the doors - shower starts when doors are fully closed, needed a good slam. Fine once working.
Really a 1 person room, toilet is completely in the open.
Overall, bit quirky, but certainly worth repeat visits.

They reached out to me asking me to write a fake review on thier platform for commission? For every review I write I get 20-30 euros per review. I assume all the reviews on this platform are fake.

Hope nothing goes wrongs and you need any kind of service - there is absolutely none to be had.

They use policy to screw you over if they can. Terrible service.

We had a one night stay @Tower Hill. First experience of CitizenM. Met by enthusiastic helpful staff - nothing too much trouble. Room better than expected - amazing view and spotlessly clean. Great spaces to sit & work and chat - Bar tenders @ rooftop bar offered free drinks for birthday celebration which we didn't take but a kind gesture. Definitely would stay again.

Breakfast throw up. We had breakfast at CitizenM Bankside in London. For our son we asked for gluten free breakfast, they provided gluten free bread and croissant. However, it was NOT gluten free we found out one hour later. Or son had to throw up for hours. He missed an expensive musical by this. No compensation for this was offered by CitizenM. Be careful with gluten here.

⛔️ WARNING

I have purchase their scam of a subscription service and also stayed over 4 times at the Citizen hotel in Rome. I had my passport stolen from this hotel from our rooms ( the cleaners took it ) and the hotel was of NO HELP they are the worst.

As an apology they gave me one night stay, I would rather sleep in termini than stay at that hotel.

In early October 2024, I booked accommodation and citizenM Paris Charles de Gaulle Airport for the 25th April 2025. My flight scheduled to arrive at 1900 hours. I was to catch a train to the south of France the next morning. Air India contacted me in November to say the flight had been changed and was arriving in Paris at 0315 hrs on 26th April so that by the time I had cleared the airport and got the hotel it would have been 0600 hrs and I was to catch the train at 0830 hrs. There was no other flight with Air India so I didn't need the accommodation. I understand, now, that there is a no refund policy once confirmation of reservation that is written at the bottom of the agreement, but I still expected some understanding and flexibility in this policy in light of changes that were out of my control. I received no such customer support except a blanket refusal to even consider options other than booking another day. When am I going to be staying in Paris when I live in Australia??? This policy is all about the company making money at no cost to them except poor customer service.
There are three changes the company should consider.
Firstly, that this no refund policy is unusual and extremely unfair, especially when I was booking 5 months ahead with all the vagaries of air travel and should be cancelled
Failing that, the policy should be raised prior to committment and the purchaser should have to acknowledge that they are aware of the policy.
And finally, there should be some flexibility in the policy for individual cases like mine.

This is the second time we stayed here. Like the hotel and the location but
At night the AC shuts off and gets hot in the room. Sweating in the bed. Need to be cooler at night

Awful 😢 I had high hopes for this hotel but sadly an awful experience. Too much technology and not enough human to human interaction.

Cocktails 🍸 overpriced, dull and poor
Beer 🍺 overpriced £7.70 a pint
Food 🥘 overpriced and low quality

Spent £88 on one meal never again!

You can’t beat a premier inn

Joining up with a subscription means you pay $18 monthly for 12 months a minimum of $216 for nothing but a minimal discount...this is an absolute scam and I would avoid these hotels...full stop

I booked the wrong date by mistake and was charged the full amount, absolutely no refund was offered or credit or discount on a future stay or to even change the dates of my booking. Bear in mind that the booking I made was accidentally 1 month in advance for a Saturday night, so they will almost certainly resell the room and still keep my money which is basically theft. Awful customer service.

The hotel has nice views is clean and comfortable with a nice rooftop bar! Although overpriced

I was charged twice for a room at their Paris CdeG Airport hotel!
I had booked a room for the night of Sat May 4th / Sun May 5th through a well-known booking site. The booking site took my money on May 3rd.
In the event we arrived at the hotel around 00.05 hrs on Sun May 5th after a flight delay. We had previously informed the hotel that this may happen. Their system apparently allowed for this.
I only noticed a day later we were charged €127.30 again by the hotel on arrival!.
Despite many attempts by email and (unanswered) phone calls to look into this and have our payment refunded, this never happened.
I am still out of pocket by €127.30.
This was my third time in one of their hotels but will be my last.
I recommend you avoid this hotel group completely as their customer service does not exist.

Seems I’m not the only person who has found their customer service - NIL.

I’d advise against using them as a cheaper option, because you get what you pay for. Cheap and very little help if you need it.

Disgusting treatment by the hotel and booking.com
I made this booking in good faith on an advertised price. 4 days later on the morning of the booking they cancelled the booking while I was asleep at 2am saying it was advertised at the wrong price.
This is totally a disgusting way to treat a customer and not honouring the advertised price, their customer service was very unforgiving and offered a price at 5 times the advertised price to reinstate the booking!
Beware of this hotel Tower Hill London.