Citizens Financial Group Inc Reviews 2

In August 2023, I opened a few savings accounts here for its high yields. Then, in October 2023, I tried to make my first two withdraw requests after having more than $8,000 in there, but they were almost immediately denied and my accounts became frozen with all the funds. I have called customer service multiple times and even spoke with their superiors, they could not give me any information about my account freeze, saying that it is pending an investigation that could take an indefinite amount of time. The only plausible explanation for this is if they have evidence of me violating the US Patriot Act, but I know I did not do that, and I have not had any problems with any of the other banks I have accounts with. I have patiently waited for the account review to conclude itself for over three months now with no action taken on this, so I have to resort to filing a lawsuit against them to get my money out of there. Before the lawsuit, I even complained to the CFPB and my state's attorney general and they would not do anything to fix this.

It was only until I filed a lawsuit were they willing to unfreeze my accounts. They drag their feet on everything else.

Citizens Access Online Savings pays good interest rates, but has a horrible process for transferring funds. I've been told a different date to expect my funds each of the three times I have called them. It feels like they are holding my money hostage. I also had funds in a Cit Bank Online Savings and they were able to transfer the funds in 24 hours. I've been waiting 7 days and still no funds from Citizens Access. Finally spoke to a supervisor who seemed extremely unconcerned that the process had been handled and communicated so poorly.