Citrus 3 Reviews 127

Paul Bradshaw, scaffolding inspector.
Excellent, friendly, patient and informative.

Loving the service and support. Support team go above and beyond. Special thanks to the team for getting me set up with autoDJ. Overall I am confident that I will use the citrus3 platform for a long time.

Amazing experience start to finish, they are very professional in their field. They are always accomodating and at times always give you clear instruction on what to do next. I would highly reccomend Citrus 3.

I contacted Citrus 3 tech help as I was having trouble with scheduling and was contacted by Samantha who did some work behind the scenes and had it all sorted with 24 hours. Very polite and helpful, great service, very happy I'm with Citrus 3

Citrus3 has been a great online platform for our radio station. Their user-friendly interface, along with reliable hosting, has enabled us to work with them very smoothly. The support team is always quick in response and very helpful, too. Mobile applications have just changed everything: our listeners can now tune into the radio from anywhere. Since we started using their services, our audience has considerably grown. We always strongly recommend Citrus3 to everyone who is looking for an excellent service in hosting an online radio station.

I have just been asked to leave a review after talking to support about getting my apps up and running. I love the control panel and features including the apps. Easily the best price for the features available and a solid connection. Listeners increased immediately since switching. Thank you!

We have just started using Citrus3 for our business radio service this month. We have the radio set up for our offices, our work vans, and also smart speakers for our workers when they are working on a specific site. Great way to create an atmosphere with music and promote our products. The apps really help keep everyone engaged in all locations.

Citrus3 has been great for our radio of 5 years. No issues. Matthew with the rest of the team have been brilliant during every step. I just recently got the apps set up after upgrading my plan. The team guided me through bit by bit, but they were up and running in less than 3 days. Thanks very much. Jeri at Skyline Radio

The experience was great. Thanks to Samantha for Communicating with me and working with me to solve this Technical Issue. I appreciate the Team for Solving my Radio Station Needs. Great Work.

The support team at Citrus 3 has been absolutely GREAT.........Samantha, and Matthew have helped me with every problem and every question that Ive had from the very first day. The response time was very fast, and they were very thorough........Thanks alot you guys for everything, I look forward to working with you in the future. Lynn

Original Review: I have contacted their "zendesk" twice to obtain the service IP and port needed for their app building team to create an Android and Apple app so people could download it and listen to my station. The info was supposed to be in my welcome letter. It was not. They have yet to get back to me. I did get a response from the app builders who said they just build apps and can't help. In 48 hours I am cancelling and will look elsewhere for a company that actually replies to its customers. Do not consider them if you expect support.
Update 8/13/2024: Within 10 hours of my review the folks at Citrus3. They made everything right and I will certainly be continuing with them. Bottom line is that their 3rd party vendor who is supposed to pass requests on to them dropped the ball. I must clearly compliment the folks at Citrus3 on the speed with which they resolved the issue once they became aware that there was one. THAT was 5-star service!!

The response was prompt and straightforward

I've been using a previous provider for many years so I was apprehensive about making the switch.

In all honesty I wish I done it sooner, such a great professional company, everything works as it should, the app they made works fantastic, and every single customer service person I've spoke to has been a great help and their time to respond is always very short, thanks to Mathew and Samantha, and anyone else that's helped me.

Seriously disappointing company. They can't handle their own work load. They promise you an app for your radio station, only to fail on proper coding of said app. DO NOT USE THEM!

Continuous stability excellent customer services the team resolved issues in a instant thanks again Citrus Team props to Matthew always on point appreciate your services best out there is my opinion...

HMZ RADIO

I chose Citrus because initially I liked the platform, pricing, and plans. I had done my research and it was easy to sign up and get provisioned efficiently in no time.
Broadcast is a new venture for me, and although from a radio communications background this introduced me to unfamiliar software & programming. From the absolute get go I had help from Matthew & the Citrus team with understanding the dashboard, playlists, media and autodj. Matthew helped me build the basics also supporting a seamless change in subscription, developing mobile apps & streaming to our website.
Then when I wanted to go further and add live broadcast using Radiodj on a stand alone encoder from a modest studio. Matthew was there again with advise, hints and tips.
Most importantly it has been engaging & fun because you can make it as simple or as sophisticated a journey building your internet radio station.

Cheers Citrus3. More than happy with my free apps. Just set up a Jazz channel and looking at setting up a second stream next month for my news and sports channel. Hopefully an entire network by the summer :)

Hi I highly recommend to use your service much easier to than other serves.keep up the good work.

The best customer service from Matthew, I’ve been with the rest of the internet radio platforms out there but I think Citrus 3 is the best although I’ve had problems with my windows support working properly this citrus3, a problem that I will hopefully correct soon! Thanks Matthew for great communication!!

Loving my radio station. Great internet radio platform and support from Citrus3. I tried all of the other products around however Citrus3 has by far been the most stable and easy to use.