City-Airport-Taxis.com Reviews 

Driver Gregory was there to meet us at the airport. Very friendly service. A safe driver. Would use this service again.

Our driver was prompt, friendly and professional!

Great service! We travelled from Kallithea to Rhodes Airport. Easy to book, confirmation was immediate with clear instructions. Arrived 10 minutes early and vehicle was immaculate. Will definitely use again.

I booked our transfer from Sorrento to Naples international airport online by searching transfer services. The website is user friendly and reliable. I received confirmation email for my booking. The driver arrived early and he was very cordial and pleasant. He had a van which had plenty of space for our luggage. The cost of the transfer was affordable and cheaper compared to Uber. Very convenient and enjoyed the drive with beautiful scenery all the way to Naples. I highly recommend this company for your transportation needs.

Great driver and taxi . Booking process quite simple , just took a few hours to get confirmation

Driver was waiting for us at Paphos airport, pleasant man, car was immaculate.
On return journey, we needed to go 30 minutes earlier than booked so contacted them and it was not a problem. Once again, pleasant, helpful driver. Very good price. Will definitely used again

We booked a taxi for a trip to Milain Airport. Driver showed up on time and got us to the terminal on time. The transportation was not prepaid and the driver demanded cash. All other taxis we used on our 3 week trip accepted cards. We had to got into the terminal and use the ATM. Very inconvenient and costly. Would recommend each taxi have a card reader to accept payments or be prepared to take euros.

driver came before time and even told me he will wait . i decided to leave before time.
driver (enjin) packed all our bags for himself and was very kind and calm.
serivice was more than i expected for turkey

We booked a private transfer from Almaty, Kazakhstan to Bishkek, Kyrgyzstan and it was very good value. We had different vehicles and driver either side of the border, but overall the process was seamless.

Wonderful professional driver who waited for my delayed plane

Punctual, polite, and communication regarding pickup reassured us they would be there on time. Excellent service...thank you :)

Appalling. Agreed to the fee of 215 euros and paid the money two days before travel. On the day of the booking, a few hours before arrival at Pisa airport they sent an email demanding another 92 euros because they had failed to find a car bringing the total for a trip from Pisa to Florence to over 300 euros! This had been sent late morning and we hadn’t checked our email due to travelling and internet connections. We found the email after finding we were not met at airport arrivals. We were stressed and upset as it was already evening. We had to take a taxi from the airport taxi rank which cost 205 euros (the going rate), send an email of complaint demanding a refund on the sum paid, and worry until next morning about whether we would get a refund. Awful experience, awful service. At least for Italy this is not reliable.

I booked a return from MXP to Stresa. Booking was simple for a fair price. Both vehicles were new Mercedes, very clean. On our outbound journey we had to wait for an hour as our inbound flight was 2 hours behind schedule, but the comms were ok informing us of the expected time. Our return journey was simply excellent, beautiful car and bang on time.

Would definitely use again.

Fantastic service, friendly driver who was their to pick us up on time, and nice and spacious Mercedes vehicle we travelled from the Rome cruise port to the airport in. 👍🙂

Our experience was great! The driver arrived early due to traffic and was really kind, helpful and patient. The vehicle was spacious just as requested and really all we could need. Overall a great and comfortable experience. Thank you

We just had a very upsetting and unprofessional experience with AVIS at London City Airport during our UK road trip.

After accidentally hitting a curb (we’re not used to driving on the left), the car’s tire cracked. We drove to the AVIS office at London City Airport seeking help. Instead of support, we were met with complete indifference. The employee on site told us no replacement car was available, and simply gave us a phone number for a tire service. When we explained that our phones don’t allow us to call in the UK, we were told there was nothing they could do.

We then asked if they could make the call for us, or at the very least let us borrow a phone, given the urgency of the situation. All of this was met with flat-out refusals. The staff seemed completely unwilling to offer even basic assistance, and their attitude was dismissive and deflective. They even suggested we just continue driving with a damaged tire until it completely deflates, which is incredibly unsafe and irresponsible! This is a clear violation of AVIS’s duty of care. As a rental company, AVIS has a responsibility to ensure the safety of its customers and provide support when vehicles are damaged—especially when customers are in a foreign country and clearly need assistance!

The situation unfortunately escalated. My mother, whose English is very limited, became understandably frustrated after being denied help again and again. She raised her voice, which we acknowledge was not appropriate. She may also have said things she didn’t fully understand, due to the language barrier. At no point, however, did she intend to offend or insult anyone. Her pronunciation and vocabulary are very limited, and she misunderstood what was being said to her.

Despite this, the AVIS employee claimed that she had called him an “idiot” (which she did not), became visibly angry, and took away our car keys. He accused us of “abusing” him and called his manager, even though we were simply desperate, overwhelmed, and trying to find a solution.

I broke down crying trying to explain our situation after the car was taken from us. I was the only one translating and handling everything, and it had all become too much. I begged him not to take the car, explaining that we had paid for full insurance and would be stranded with nowhere to sleep if we lost the vehicle. After 10 minutes of pleading, he finally agreed to call his manager again and let us keep the car. We were literally punished for expressing our frustration rather than being offered empathy or understanding. They did not help at all in the end.

We thought the argument was over, but then a supervisor arrived, who aggressively confronted us, raised his voice, and accused us of being rude without understanding what had actually happened. Instead of calming the situation, he escalated it further, which only increased our distress and sense of helplessness.

This entire incident caused significant emotional harm, especially following a major issue the day before: the full insurance (€153.62) we had purchased through Booking.com was not recognized, and we were forced to pay £529.33 on-site for new coverage.

We’ve been loyal AVIS customers for years and expected that in a situation like this—vehicle damage, language barriers, foreign country—there would be at least a basic willingness to help. But instead, we were met with coldness, hostility, and zero empathy. Even the simple act of borrowing a phone was denied—while the staff member used one himself right in front of us.

This experience has left us deeply disappointed, emotionally exhausted, and it seriously impacted our entire trip. We will never rent from AVIS again, and we strongly warn others to be cautious if you expect any kind of assistance in a difficult or urgent situation.

Driver was on time

Excellent service from this company..highly recommend

The driver was vert nice and everything went perfectly!

The driver was there waiting for us when we arrived. He helped us with carrying our luggage and putting them in the van. We had a large van for the three of us - it was quite comfortable.

I would definitely book again.

Linda