City-Wohnen Reviews 

687
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

It was great person with great family. I really enjoyed while staying at her house and highly recommend for upcoming people for their stay.

Company replied

Rated 5 out of 5 stars

The service is quite good especially for expats like me as the housing situation is quite difficult in Hamburg to get a flat. Especially Ms. Joana Moths-O'Neil has been very patient and regularly givi... See more

Company replied

Rated 5 out of 5 stars

A great company with great service. I have used City-Wohnen now several times and it has always been quick, super easy, done online when I needed it, and with great service. The three apartments I ha... See more

Company replied

Rated 5 out of 5 stars

The folks from the agency were super quick in formalising and completing the rental agreement, and they were very helpful too. We had had some trouble with many other agencies/websites for months and... See more

Company replied

Company details

  1. Real Estate Agency
  2. Real Estate Agents
  3. Real Estate Rental Agency
  4. Vacation Rental

Written by the company

Wohnen auf Zeit in Hamburg bei City-Wohnen. Miete oder vermiete schnell und sicher möblierte Wohnungen in Hamburg bei der Agentur für Wohnen auf Zeit.


Contact info

4.9

Excellent

TrustScore 5 out of 5

687 reviews

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4.9

All reviews

(687)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

City-Wohnen - Stunning experience

My experience with City-Wohnen was stunning, they were able to help me and my family on the relocation process to Hamburg finding out a very good property near the center of the city and with a fair price.

April 2, 2020
Unprompted review
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Reply from City-Wohnen

Hi Rogério, it is nice to hear that we were able to help you and your family finding a nice apartment in Hamburg. I hope you settled in well and are enjoying your new home.
Best regards,
Ava from City-Wohnen

Rated 5 out of 5 stars

Thank you City-Wohnen!

City-Wohnen is a great way to find a flat in Hamburg. The properties listed are available (unlike some other housing sites where properties are shown in your requested date range but once you send a request to rent, you get a response the flat is unavailable).

I was able to find a great flat in my price range quickly and after the agent at City-Wohnen put me in touch with the landlord, I rented without viewing it as I was living in London. This felt a little risky but the reviews of City-Wohnen were so positive that I felt safe.

The comprehensive lease was sent in both English and German and all the paperwork was dealt with quickly. My agent answered all my questions in a timely manner.

My only issue was with the design of the City-Wohnen site. I found some elements confusing and I registered multiple times as I did not understand the flow to request a viewing of an apartment. Also, once I was sent information about a property which stated I had to contact the management of the building directly but there was no contact information included in the email and none sent when I followed up asking for more information.

Other than some issues with the site, my experience was great and I highly recommend using City-Wohnen for an apartment search in Germany!

March 31, 2020
Unprompted review
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Reply from City-Wohnen

Dear Rachel,
Thank you so much for your kind words and review. We are glad you had such a positive experience with our agency, and we really appreciate the specific feedback about the website. We have noticed customers registering more than once, and it is probably for the same reason you mentioned. We are working to address this issue. The other issue you mentioned with the missing contact details is very unusual for us. We will double check the offers we sent you to find out what was going on.
If you ever need an apartment in Hamburg in the future, we hope to hear from you!
All the best,
Joana from City-Wohnen

Rated 5 out of 5 stars

Professionalism

Everything is well prepared and thorough (contract documents, instructions, recommendations).
Mrs. Franke showed professionalism and she quickly helped me rent the apartment that I wanted.
Communication went smooth.

March 19, 2020
Unprompted review
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Reply from City-Wohnen

Dear Mr Vesa, thanks a lot, thats very nice to hear! I will pass on my collegue Mrs Franke your compliment, surely she will be happy about it.
Anja from City-Wohnen

Rated 5 out of 5 stars

Everyone was very helpful

Everyone was very helpful, they took care of everything and arranged my stay without any problems during the procedure!

March 10, 2020
Unprompted review
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Reply from City-Wohnen

Dear Mr. Karavanis, Thank you very much for your wonderfull feedback! We are very pleased that you are satisfied and we could help. Meika from City-Wohnen

Rated 5 out of 5 stars

Great service and communication

Great service and communication! They are very professional and trustworthy. I totally recommend.

February 28, 2020
Unprompted review
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Reply from City-Wohnen

Hello Julie, we always try to give our best, so that our customers are satisfied. Thank you very much for the great feedback. We are very happy about it!

Rated 5 out of 5 stars

Excellent team for renting apartment in…

Excellent team for renting apartment in Hamburg:

City Wohnen Hamburg has the greatest support for renting apartment in Hamburg. The support team is very efficient of tailoring the requirement of each customer. They understand the need and provides such rental options.

Another advantage is that they provide short-term rentals from 3+ months. Thats very efficient for international professionals. I would recommend City Wohnen Hamburg as the best team for renting apartment in Germany.

February 19, 2020
Unprompted review
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Reply from City-Wohnen

Thanks a lot for the great feedback. We are very happy about it. It was a pleasure working for you. Have a wonderfull time in Hamburg! Meika from City-Wohnen

Rated 5 out of 5 stars

I had brilliant experience

I had brilliant experience. Very helpful and responsive. The staff is very friendly and helpful. Thank you for your service.

February 5, 2020
Unprompted review
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Reply from City-Wohnen

Dear Pranav, thanks a lot! We are happy that you are happy :-)
Meika from City-Wohnen

Rated 5 out of 5 stars

City-Wohnen Hamburg is a great team

City-Wohnen Hamburg is a great team, that works really with heart and soul and always tries to do their best to provide everything that is necessary concerning the questions of finding and living in a new flat, in a new city. Thanks to City-Wohnen our family managed to find a wonderful flat in a good district of Hamburg, though we were very short of time to do it. All the necessary things (I mean the contract, protocols, the handover of the apartment etc.) were done very quickly and accurate. Words can’t express how grateful we are to all the managers of City-Wohnen for their always being in touch with and their readiness to help when it’s really necessary. Thank you so much!

February 3, 2020
Unprompted review
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Reply from City-Wohnen

Dear N. Menovshchikova,
Thank you very much for your nice feedback. I am very happy that you were so satisfied with our service and that everything worked out so well for you. If you need any help in the future, just let me know! Kristina from City-Wohnen

Rated 5 out of 5 stars

Professional, responsive and friendly

Our company searched an apartment in Hamburg. City- Wohnen really helped us- sent several offers- and we found the suitable one. We completed everything quickly, we've got all the informations and instructions. Special thanks to Mrs Moths- O'Neil, that was so friendly, kind and helpful.

January 30, 2020
Unprompted review
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Reply from City-Wohnen

Dear Mrs Hamer, thanks a lot for this nice review. I will forward your "special thanks" to my collegue, she will be very happy about this. Have a good stay in Hamburg!
Anja from City-Wohnen

Rated 5 out of 5 stars

It has been a pleasure to work with the…

It has been a pleasure to work with the team at City-Wohnen Hamburg. The service has been fast, polite, friendly and extremely efficient. We found a wonderful furnished apartment in only a few day and will move in just 3 days after find it!

January 15, 2020
Unprompted review
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Reply from City-Wohnen

Dear Chris, thanks a lot for your nice words. It has also been a pleasure to help you and find as quickly the perfect flat for you ! Have a good move and enjoy your stay in Hamburg!
Anja from City-Wohnen

Rated 5 out of 5 stars

Friendly and efficient agency for finding short-term furnished rentals

I have rented several apartments through City-Wohnen and have always found their agents to be very friendly and helpful. They are also very quick to respond to any queries and to prepare the necessary paperwork.

January 15, 2020
Unprompted review
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Reply from City-Wohnen

Thanks a lot for this positive review! Our objective is indeed to help customers from all over the world as friendly, quickly and efficient as possible :-)
Anja from City-Wohnen

Rated 4 out of 5 stars

The team is very friendly and helpful.

The team is very friendly and helpful.
They guide you and do their best through the entire apartment search process.

January 15, 2020
Unprompted review
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Reply from City-Wohnen

Thanks a lot for this nice feedback. If there is anything that we can still improve to earn the 5th star, please let us know! We are always eager to improve our service.
Ava from City-Wohnen

Rated 5 out of 5 stars

Personal

Personal, attentive to details, always offering few options and a price. Well arranged and organised. Asked to pick up the keys from office and organised the hand over, worked great.The coffee upon picking the keys in office was nice too. Good luck.

January 9, 2020
Unprompted review
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Reply from City-Wohnen

Thanks for your positve feedback, Egidijus. We were happy to have helped you with an apartment and are glad you enjoyed our coffee ;-)
Anja from City-Wohnen

Rated 5 out of 5 stars

Really good and personalised service

What I really like about City-wohnen is the personalisation of their services.

It's not just another website where you're searching yourself. They assign a human operator for each customer to talk to and discuss what kind of apartment would be best.

They then also interact with the landlord for you, manage the contracts and all other details.

Depending on the apartment, they even come and visit with you to see the apartment.

All for free for the tenant

January 3, 2020
Unprompted review
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Reply from City-Wohnen

Dear Nishant, thank you for this detailed review of our service. Indeed, we try to offer a very personalised service to all our clients. Listening to a persons personal wishes and circumstances has proven to be a great strategy to find someone their dream interim-home. Thank you for your kind words.
Ava from City-Wohnen

Rated 5 out of 5 stars

City-Wohnen is great organisation for finding temporary apartments.

Thank you City-Wohnen for assisting during searching apartment and making agreement. in City-Wohnen you always can find good option for temporary living and can be sure about safety of lease agreement. They are professionals and good at connecting tenant with landlord.They also try to help with any issues which can appear during agreement process.

December 17, 2019
Unprompted review
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Reply from City-Wohnen

Dear Zhanat, thank you very much for your nice feedback. We always try to mediate between tenants and lessors and it is nice to know that this is appreciated.
Ava from City-Wohnen

Rated 5 out of 5 stars

City-Wohnen

City-Wohnen, in particular Anja, was very professional to deal with.

From my initial contact with an employee at City-Wohnen, Anja then immediately contacted me to talk about the flat I was interested in. Within two days we had signed a proper contract and had the flat we wanted. Everything ran seamless.

The take-over of the flat was very detailed and thorough, to ensure everything was correctly working.

We would definitely recommend City-Wohnen and if needed, would rent through them again.

November 29, 2019
Unprompted review
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Reply from City-Wohnen

Dear Alicia,
I will let Anja know that you were happy with her service, which I know she will appreciate. Thank you very much for taking the time to leave this wonderful recommendation and have a wonderful time in Hamburg.
Ava from City-Wohnen

Rated 5 out of 5 stars

Thank you for your help finding an…

Thank you for your help finding an apartment.
The team sent me housing solution and nice reminder to help me in the process. It was very appreciated.

Thanks again,

November 25, 2019
Unprompted review
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Reply from City-Wohnen

Dear Ms Champagne,
thanks a lot for your nice words. Have a nice stay in your flat and in Hamburg.
Anja from City-Wohnen

Rated 5 out of 5 stars

Excellent Service and very reliable

The team of City-Wohnen Hamburg is very professional. The staff are helpful and the response is very fast. The booking process is simple, fast and reliable.

Highly recommended and thanks for your great service.

November 19, 2019
Unprompted review
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Reply from City-Wohnen

Dear Mr Gosh,
thank you very much for this kind review. We are happy that you were satisfied with our service. Have a great stay in Hamburg.
Ava from City-Wohnen

Rated 5 out of 5 stars

Foreign student in Hamburg

If you are a foreign student or a foreign employee of a German company and you have just arrived in Germany, it will be very difficult to immediately find suitable housing for a long time. City-Wohnen Hamburg helped me to find a suitable apartment for rent just in few days. All employees speak English, which is also important for foreigners who have just arrived in Germany.

October 28, 2019
Unprompted review
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Reply from City-Wohnen

Dear Alexander,
Thanks for your nice feedback. We always try to help our clients from all over the world to find the perfect place in Hamburg as fast as possible. Indeed we all speak English (and some of us speak Spanish also) so communication is not a problem when you work with City-Wohnen! :-) Have a good stay in Hamburg!
Anja from City-Wohnen

Rated 5 out of 5 stars

Fast feedback of matters and expert…

Fast feedback of matters and expert handling. Nice and personal contact with Anja. Recommended for good and fast housing

October 23, 2019
Unprompted review
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Reply from City-Wohnen

Hi Bianca,
thank you very much for the great feedback. I will let Anja know that you were happy with her service. We wish you a great time in Hamburg!
Ava from City-Wohnen

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