Go far away from this company, if You want to avoid financial problems. Deducting "taxes", breaking agreements, horrible service. Also sister company called My Bee (long time rental services) -same si... See more
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This company is falsely advertising that they accept USA licenses. They accept some, but not the newer ones from states that do not have your class clearly listed since it's a STANDARD license to driv... See more
You would think that it this is hassle free but it seems like a lot of hassle to get the correct invoices at the end of the rental period. Would be much better if you could check this from your my... See more
After using Citybee cars for several years, the company suddenly invalidated my account saying I need to renew my driving license. Yet my license is valid to 2032. It appears they had stopped accepti... See more
1.7
Bad
26 reviews
No history of asking for reviews
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This company is falsely advertising…
This company is falsely advertising that they accept USA licenses. They accept some, but not the newer ones from states that do not have your class clearly listed since it's a STANDARD license to drive regular non commercial cars per the GOVERNMENT. We even sent them an international drivers license that you need to drive in the Baltics which they completely seemed to ignore.
July 21, 2022
Unprompted review
For a premium price I got very bad…
For a premium price I got very bad service. What happened is I rented a car and it was so slippery that in the beginning I was stuck on spot for 5 min. I also got stuck for a few minutes in the middle of the traffic. At the same time all of the other cars were able to drive. Probably citybee uses cheap winter tires. Being cheap on customers safety doesn't feel right to me. I asked for a refund but the customer service told me that car stuck in the snow was my fault and they wont refund me.
December 24, 2021
Unprompted review
Huge company, poor security standarts
Huge company, but has very poor security standarts. In February of 2021 private information (national identification numbers, full names, email addresses) of ever 100 thousand people were leaked.
Passwords that are super easily unencryptable were leaked as well.
On top of that the company is making up lies to save itself, f.e. telling completely false information to it's customers - that their accounts and financial details are safe, which is obviously not true.
February 16, 2021
Unprompted review
Private information leaked
Private information leaked. They are not responding just telling people to reach police/authorities which protect your information by yourselves
February 16, 2021
Unprompted review
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