City Cruises Reviews 1,572

I booked for the wrong day on accident but the customer service quickly changed it without issue. The cruise itself was quick and efficient. No long wait times and the ride across the bay one of the best parts of our trip to NYC.

My daughter and I loved being able to get on and off as needed. We loved being able to plug in and listen to info on all the historical things in New York. A great price and an awesome way to get to see all the things New York in a short time.

I enjoyed the cruise overall. A few things that made it less than perfect was the smell…the lower air conditioned cabin smelled like a sewer. The upper level was nice but there was limited seating, particularly in the shade. We couldn’t hear the speakers at all that gave information about the area. We purchased the box lunch which I definitely don’t recommend. A dry small sandwich for $18 was not worth it. The staff was very nice.

This was me and my husband's 15th vow renewal event. First it was raining and I was late. The Capt and the staff were amazing and we got compliments from my wedding dress and decor. The whole boat experience was astounding. I usually get motion sickness, surprisingly I did not. We choose the menu and the food was above our excepations. The guests complimented the food and drinks. We had an amazing dessert bar. I wish we could have selected all the foods. It was delicious. Ppl still ask us how was the experience and would we recommend. I would 100% recommend. We're hoping to host another event in the future. The boat was clean, staff was great, environment was great. We even had a lovely dance instructor Ms. Wink was amazing. She tried to get everyone on the dance floor. We had a blast.

Food was cold instead of too late, by the time we returned at the destination
All the staff is nice, dessert and salad. We were fine.

The service and the singer

The night cruise is great.Me and my husband we really enjoyed that a night out

The food wasn’t good everything was dry no flavor Salmon was dried out vegetables were dry it was what we expected you paying for a delicious meal and it was a bad experience plus the music wasn’t good either it wasn’t a good experience I don’t know who is cooking there food but they need to hire better cooks or chef to make their food for guests

The staff were welcoming, and the service was excellent, Baltimore harbor

Well organised, from the cast off to mooring back up, it was great. The meal, entertainment and staff was brilliant.

My experience was great though

The tour was worth it, everyone did a great job and a big shout out to the ladies in the office who helped getting the tickets.
We will be back soon for another visit.

I haven't given you 5 stars because I had a drama with my crown booking & I was told it was sorted but it wasnt.
I didn't know there was a problem till I arrived at Port, but I had communicated with your staff on line. Had I of been running late I would have missed the boat time I slotted.

I have been on several city cruises now, and I love them; I’ve never had a bad experience! Their ferries are great, their cruises are wonderful. I always have such a great time on the water, and I’ve never felt unsafe. Highly recommend!

The cruise was cancelled due to river levels. We were offered a bus trip instead but no option to rebook another day and we were offered fish & chips from a shop in the city.

When we booked the trip we were told it was a 40 minute trip from Westminster Pier to Tower Pier by the staff member selling the tickets at Westminster Pier. Onboard it barely lasted 20 minutes, with a recorded guide which was barely audible despite being told it would be a fun and interactive live guided tour. A complete rip off. Avoid this company for your Thames trip.

*Update*

As of the 23rd May 26 there has still been no follow up to my complaint despite City Cruises assuring me of wanting to reach out about my review.

The "cruise" never set sail and they would not even give a partial refund.

This was one of the best decisions I've ever made for Mother's Day! Everyone, right down to the parking folks, were amazing! The food was amazing, the service, the ambiance...everything! My wife deserved a 5 star experience and she got one. Thanks to the entire Hornblower team! I HIGHLY recommend to anyone looking to have an enjoyable and memorable experience. We will be back, over and over.

Entire staff, from booking reservations via phone to end of cruise, was outstanding. Great customer service skills by everyone
Give better directions to food line.
Food was cold!