City Cruises Reviews 1,572

Experience was amazing, enjoyed my time with my close ones and the food was great. Overall the whole experience was better I imagined.
Thank you!

Both the website and the app are confusing and difficult to use. There's not even a map or list of docks and schedules. I went from Westminster to Tower London and found a timetable that said the return trip was at 6:35 PM. To my surprise, when I arrived, it was closed. Someone unrelated to the company told me that it was a summer schedule (which wasn't indicated anywhere). I certainly won't use it again.

Loved the cruise, great entertainment by the guide

Excellent!

Everything was just beautiful, the staff was very professional. Just keep up the good work

The gentleman that took my reservation handled everything and responded quickly. We also had a late addition to the reservation which he handled nicely.

Very smooth experience, would use city cruises again for sure!

We loved our cruise! The food was wonderful. The only issue was thr music that was blasting for much of the cruise. A lunch time cruise means chatter. I could barely hear anything and I had brought my mother, great aunt and mother in law. None of them could hear anything, including the tour director.

I spent well over 500.00 for tickets for New Years eve. We had to stand out in the cold for 30 mintues because they would not let is board until 9 pm and the weather was very cold. The food was sub par to say the least. Beef Tenderloin was tough and when the vegetables were low they pour new ones right on top of the old vegetables, as a manager in a country club thats a big no no. The drinks were horrible also the bar tender needs to learn how to make a old fashion.

I enjoyed the sightseeing City Cruises in London. We hopped on at Westminster pier and went all the way to Greenwich pier so you get to see all of the biggest sights in London. The boat was clean and they had a good selection of refreshments. The views from the top deck were amazing. Good value for money

The food was very good, and the staff very professional and courteous.

Got scammed by these guys false advertising. They advertised the services London eye power and Westminster piers are are open until 18:00pm/6pm so I purchased it base on my travel time from Leicester to London will be estimated arrival time by 4pm. When I got to the Westminster area all areas were cordoned off the security mentioned these piers are now closed. I phoned city cruises and they confirmed the piers have closed at 4pm on this day the 31st December. I hoped them for complaint of their service they did not provide accurate info on their booking forms this is the worst service I have ever purchased online. Literally got scammed by city cruises their customer service advisor on the phone and their customer service on the online chat are not willing to provide a refund.

I would not recommended these guys to anyone.

Hi, Sorry about this late review.
My wife and I had our 10 years anniversary dinner on Odyssey on 9/20/2025. Our wedding was on Odyssey exactly on 9/20/2015.

We received the great services and food for the dinner. Sorry I forgot the waiter and the lady manager's name now because it has been so long. They shared our happiness and were very proud of their ship provided the great wedding to us. We reviewed our wedding photos on this ship with them and I can see they were excited too.

We also got roses, champagnes, cakes from the staff to congratulate us. We feel so touched by their hospitality. Odyssey is part of our life and we will come back to Odyssey for all our anniversary celebrations. We will also recommend Odyssey to all our family and friends.

The Cruise itself was very nice, but I didn’t like the booking process and I was very disappointed with the way it was handled.

Great Boat ride I really enjoy the experience

Very easy and responsive throughout the entire cruise process..

Extremely enjoyable time with my longtime friends and classmates. Food was great, drinks, dancing and cruising the San Francisco Bay at sunset was so much fun. Wish we could go all night!

We had scheduled a team holiday outing well in advance with this company, and unfortunately, it was canceled at the last minute. This caused significant inconvenience as our plans were already set around the event, and there was no opportunity to make alternative arrangements.

While we understand that unforeseen circumstances can happen, the lack of timely communication was very disappointing. We had hoped for better notice and consideration given the planning involved.

We hope the company takes steps to improve communication and reliability in the future.

I'll be honest here, the experience MAY have been different if there had been more people to do the cruise. The food was great, the staff was great....buuuuut for the price, I wouldn't do it again. Pretty boring, Baltimore Harbor isn't really anything to see and sitting outside on the deck was super duper super dry and boring. For a quarter of the price, I could have done the same good food and a nice restaurant. (Over $500 for 2 ppl).

Excursion was nice. Food was EXCELLENT 👌