I enjoyed the cruise overall. A few things that made it less than perfect was the smell…the lower air conditioned cabin smelled like a sewer. The upper level was nice but there was limited seating,... See more
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Review summary
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Everything turned out nicely with the exception of my personal table seating arrangement. I was seated under a unit of some kind that caused water condensation to drop on me. I was showered with liter... See more
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The experience was great because of Molly Kirkpatrick and her assistance. What the cruise appears to offer is very satisfactory for my group. I am waiting to hear from the person who will be assist... See more
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1st experience going on a cruise with this company, I had a wonderful experience celebrating my birthday. The DJ was amazing, we shared the same birthday. The only reason I didn't give 5 stars was cau... See more
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Company details
Written by the company
Set sail for an unforgettable sightseeing cruise or an iconic live cruise experience on the water with City Cruises. Choose from a wide assortment of dining cruises, sightseeing cruises, charter cruises, or corporate event cruises in the most exciting destinations across the U.S, Canada, and the UK. Any city is better when you experience it by boat, whether you’re cruising down the Thames looking at Big Ben or admiring the skylines of New York City or Chicago. A cruise is a spectacular way to commemorate special occasions and make memories you’ll cherish forever. The brand-new City Cruises Live series is bringing a new era of entertainment to waters across the U.S. with top acts and fantastic food. Are you looking to host an iconic corporate event? Make every work event special while floating past some of America’s most iconic landmarks. City Cruises lets you enjoy delicious food, stunning views, and memorable events in some of the world’s greatest cities, all delivered with top-notch service. If you want to stay on land for your sightseeing, City Experiences has you covered with a variety of walking tours and bus trips. No matter where the waves take you, City Cruises has a trip that’ll float your boat.
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United States
- citycruises.com
4.2
Great
2K reviews
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This review is way over due
This review is way over due! My family and I had our first trip to Chicago July 4th weekend and we booked city cruises for my youngest daughters surprise proposal. The cruise staff from the event manager, the wait staff, photographer, DJ and the captain were a pivotal part of what turned out to be a wonderful day for my daughter and her new fiancé. The crew were not only extremely accommodating, but they were kind and and attentive to every detail. I could not have asked for a better crew and a more wonderful experience. Thank you City Cruises from the bottom of my heart!! The Ramirez Family
July 2, 2025
Reply from City Cruises
Kimberly Ramirez,
We're so happy to hear that your family's cruise was a wonderful experience, especially for such a special occasion! It's great to know the crew's attentiveness contributed to your daughter's surprise proposal. Thank you for sharing your kind words.
Reply from City Cruises
patrice starkey,
We're glad you enjoyed your first experience with us! Thank you for letting us know about it.
Reply from City Cruises
Hi Rajan, We're glad you enjoyed your experience! It's great to hear that the tour was good and that our guide was entertaining and friendly. Thanks for your feedback.
The experience was great because of…
The experience was great because of Molly Kirkpatrick and her assistance. What the cruise appears to offer is very satisfactory for my group.
I am waiting to hear from the person who will be assisting us since Molly is no longer working with us.
May 15, 2025
Reply from City Cruises
Hi Shirley, We're happy to hear that you had a great experience. We appreciate your positive comments regarding the cruise's offerings and the assistance you received. We'll ensure someone reaches out to you soon to continue assisting your group.
I throughly enjoyed my experience
I throughly enjoyed my experience, I just wish I knew the vessel had a private party upstairs prior to booking. It was my first time in Chicago and I wanted to see the city from the top deck while eating.
May 23, 2025
Reply from City Cruises
Hi Marsh, We're glad you enjoyed your experience. We apologize that you were unaware of the private party. We appreciate your feedback and will consider how to better communicate this information in the future. Thanks for your time.
Great customer service
Great customer service, before and on the cruise. From booking all the way to end, except that I wished they mentioned the name of anyone who’s there for a specific celebration.
June 13, 2025
Reply from City Cruises
Hi Cilamene, We're glad you enjoyed your cruise and our customer service! We appreciate your feedback regarding celebration announcements and will consider this to improve our guests' experiences. Thanks for your review!
Not the best experience
We returned for another visit but we were seated very awkwardly behind the buffet. That made it so people were constantly passing over us with their plates & my fiancé had to constantly move up in his seat & duck down to avoid everyone as they got their food. Seems like they just put the table together last because they had no room for us elsewhere. Then the service was so slow as we had to remind our server to please come back to us as well. We just ordered from the bar.
September 30, 2025
Reply from City Cruises
Hello Aida Dabeet,
We appreciate you taking the time to share your experience. We're sorry the seating arrangement was awkward and impacted your visit. We also regret the slow service you experienced. We will address these concerns to improve our guest experience.
Easy to access
October 27, 2025
Reply from City Cruises
Hi Angelica, We're glad you enjoyed your experience! Thank you for your feedback.
Reply from City Cruises
Hi Debra, We're glad you enjoyed the amazing city views and delicious food. Thank you for your positive feedback; it means a lot to us.
Night Club Party (at noon) instead of nice cruise
The cruise was supposed to be enjoyable. It started out great with waiter knowing who we all were, what our packages included. The food was much better than we expected but then the middle of the cruise, it turned into a DJ dance party with music so loud that you couldn't even talk to who you were with. We asked for them to turn it down and they did not. We tried to move to another side of the boat. They had one end totally blocked off so we went as far back as we could and it was still loud. They stated it is on the ticket. It was not on our original booking that got cancelled and then on the one we had it said a live DJ, which is awesome but it doesn't mean it would be a dance club at noon. This was a team building event and the chaos it turned into after the halfway point took away the high points of the rest. They also had dirty glasses on the tables with lipstick stains on them even though noone was even at the tables. It was not worth the money that you pay.
October 24, 2025
Reply from City Cruises
Hello K L,
We appreciate you sharing your experience. We're sorry the loud music and dirty glasses negatively impacted your team-building event. It's regrettable that the entertainment wasn't aligned with your expectations, and we'll address the cleanliness issues. We'll review your comments to improve our guests' experiences.
Reply from City Cruises
Hi Herman, We're glad you had a wonderful day at sea! It's great to hear you enjoyed the food and entertainment. Thank you for your positive feedback.
Most Amazing Wedding Reception
The staff went absolutely above and beyond for our wedding reception! They took such great care with our elderly family members. Everything went off without a hitch. The music was great, the food was delicious, the drinks were flowing and the staff made sure we got the best fireworks photos! It was just absolutely amazing and I can't thank them enough.
August 30, 2025
Reply from City Cruises
Hi Paige, We're happy to hear that our team exceeded your expectations for your wedding reception! It's wonderful that everything went smoothly and that you enjoyed the music, food, drinks, and fireworks photos. We appreciate your kind words.
Very long delay in meal service
Very long delay in meal service. Our group was served last (not simultaneously with the top deck) it took a lot of time away to celebrate our birthday event on the dance floor.
August 2, 2025
Reply from City Cruises
Hi Chris, We appreciate you taking the time to share your experience. We're sorry the meal service delay impacted your birthday celebration. We'll review our service to improve the timing for all our guests.
Tour guide was awesome!
Tour guide was awesome and funny. Was able to answer our questions. Was very professional
September 2, 2025
Reply from City Cruises
Hi William, We're happy to hear that our tour guide was awesome, funny, professional, and knowledgeable! We appreciate you taking the time to share your positive experience.
The service was wonderful
The service was wonderful. We enjoyed the music and the food (the vegetables and chicken were really good--salad had too much dressing on it).
November 14, 2025
Reply from City Cruises
Hi Jennifer, We're glad you enjoyed the music, chicken, and vegetables! We appreciate your feedback about the salad dressing and will consider it as we improve our dishes.
Reply from City Cruises
Deedee H,
We're glad you enjoyed your experience with our server. Thank you for your positive feedback; we appreciate it.
Spirit of Norfolk
More than expected! Very nice atmosphere, good food and good music. Will definitely book this cruise again
October 17, 2025
Unprompted review
Reply from City Cruises
Beryllynn Hoosier,
We're happy to hear that you had a wonderful cruise experience! It's great to know that you enjoyed the atmosphere, food, and music. Thank you for your positive feedback; we appreciate it.
Beautiful views of Baltimore Inner…
Beautiful views of Baltimore Inner Harbor. The staff of City Cruises were very friendly and accommodating.
October 3, 2025
Reply from City Cruises
Hello Marion,
We're glad you enjoyed your experience and the beautiful views of Baltimore Inner Harbor. It's great to hear our staff were friendly and accommodating. Thank you for your feedback!
We loved the experience from start to finish!!
We loved all of it!! The staff were so fantastic, attentive and fun, the DJ was awesome, the food was delicious and the ship was clean and lovely!!
October 26, 2025
Reply from City Cruises
Hello Ben & Sandy Huskin,
We're happy to hear that you loved everything! It's wonderful to know our staff's attentiveness, the DJ, the food, and the ship's cleanliness all contributed to your fantastic experience.
Fun mini Cruise!!
The city cruise was for my daughter's 30th bday. She and her friend said they had a blast.. The food was delicious and the service was great.
The city views from the boat was beautiful..
August 15, 2025
Reply from City Cruises
Hello Juanita,
We're happy to hear that your daughter and her friend had a blast celebrating her 30th birthday with us! It's great to know they enjoyed the delicious food, great service, and beautiful city views. Thank you for your positive feedback.
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