City Energy Network Limited Reviews 

It great to have my meter and in home display working.

Thanks to Gary and Mike for the works they did they were very informative and considerate to me and my property. Would definitely recommend them. Thanks to Gary and Mike

We would like to express all our thanks and gratitude to you and all the employees who completed the installation in our home the tradesmen where very concencious and hard working solving the issues that arrived whilst installing the revamp of our heating system and new insulation we can’t praise them enough for the work on our home.
With many thanks
Kelvin&Jayne.

apart from only having hot water one day in three months the whole job has been a total nightmare , the only jobs that went smoothly was the insulations and the solar panels the rest has been a total nightmare , a guy came and made a hole in the bathroom wall a couple of months ago but no extractor fitted so I have cols air blowing in now they need to come a drill a hole for the kitchen extractor but the guy that came before said that he couldn't put it where they wanted it has this would mean compromising the lintel and bedroom floor but they say that they don't do the extractors that go through the glass window , the guy that did the survey measured up for a heater for under the front room window ,but they ordered one that was to tall so had to be sited elsewhere , keep away it is making me ill ,and still not sorted

I wrote a review some months ago saying I had problems contacting the company initially but once they got back in touch the work was scheduled and went ahead more or less to plan apart from the odd minor hiccup. The installation of my new boiler and the radiators was done in a professional, friendly and helpful manner. Joe and his team were excellent in every way. Turned up every day promptly and cleared up after every day. In the bathroom where I'd had a new floor a couple of years ago Joe expertly fitted the radiator. The boiler was installed neatly and the workmen took extra care fitting the fans because I had cupboards where it would have been easier for them. I was grateful for this...not to have to lose the use of the cupboards. The original loft insulation man let me down twice but a local firm from Ebbw Vale stepped in and completed the work swiftly and tidily and showed me photos of everything they had done. I would also like to thank the girls in the office especially at City Energy because they kept in touch with me all the time as needed once the initial formalities had been done. Lastly I would say that I had been put in touch with City Energy because the original people who were going to do the work were out of my area and they put me in touch with City Energy. City Energy organised the whole funding for this work to be done without any stress and I would like to thank them and their team very much. I am looking forwards to a lovely warm winter!

Absolute jokers. All started well when they were claiming the government grants towards the heating installation for our house but months into the work and our house still hasn’t been finished; leaking pipes; damaged new radiators, pipes left above floor level, exposed, exterior piping exposed to the weather and radiators not installed level mean the whole system isn’t finished and they have shown no interest in fixing it, meantime they are grabbing other money doing main new installations and not bothering to complete the work they should have. We have been left with an upturned house for many weeks and a dysfunctional system that they have now told us they would fix across 4 different appointments and not one person has returned with the items needed, despite the office confirming in writing, sometimes weeks in advance. They installed, then left us with leaking pipes, parts missing and an unfinished system. Do not recommend.

From start to finish we had a very good experience .
Everything flowed from one stage to the next and it was totally stress free . One could not have had better workmen.
A big thank you to everyone .
Edward Dodd

Excellent engineering staff who worked diligently to replace an old, unusual gas meter. David and Ewan were also very friendly and they explained the details if the installation. The level and frequency if communication with Terri was extremely and unusually helpful, and much appreciated.

Exceptional work carried out by professional and helpful employees. I am really happy with the work carried out.
They kept disruption to a minimum where they could.
Would highly recommend.

Excellent work carried out by all concerned very much appreciated thanks

Work carried out under the EC04 scheme.
Perfect and professional firm from the moment I contacted City Energy Network they made the whole experience go without any fuss. They gave us the time without any pressure to pick a date to meet my needs as I had ongoing health issues and they kept their word, they started the work to fit in around us. The whole team from surveyors, cavity wall insulation, solar panel lads, loft insulation, scaffolding,electrians and the plumbers could not of done more. They took all my old radiators and pipe work after they had installed all of the equipment. I would recommend City Energy Network to anyone who is going to have the any work done. Thanks Chris
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I have had to put my heating off since may as i have a leak.. I managed to get someone on the phone in may, they promised twice to come to fix it. They didn't turn up both times... now I can't get anyone to answer my phone calls. I cannot get anyone else to fix it as my insurance would be cancelled... im desperate ... winter is coming

Cameron and Duncan removed my decommissioned gas fire and back boiler and also unpacked and put together my new electric fire - beyond the call of duty. Speaking as a pensioner with a bad back, they could not have been more helpful. Many thanks

Not sure who these people are. I randomly received a docusign document from them for my property - never called them or contacted them before.
When i called and asked to speak with Connor Allen to find out why they had sent me a contract and what it was about they hung up before i could say anything other than his name. They then blocked my number - beware this is seriously dodgy!!!

The systems are excellent and they work, but unless you are prepared to pay for thousands of pounds worth of remedial work after installation, you shouldn't have it. An inspector who called some weeks ago to assess the job agreed that some of the work done was sloppy. Despite numerous telephone conversations with office staff at City Energy, and assurances each time from them that contractors would be returning to deal with the issues, many matters are still unresolved.

Professional Company from an Internal Delivery Teams to onsite Installation services.
A complete Service from Design to Commissioning and explaining the detail of the Project.

Overall my experience having an air-source heat pump and solar panels fitted was excellent. The only reason I have not given 5 is that I could have benefitted from more preparation beforehand about what to expect and how to prepare. The overall organisation of the project was good and the work was completed quickly and ahead of schedule. The plumbers were hardworking and efficient and accommodated our wishes about where and how to lay the piping so that the impact of the changes to the heating system was minimal. Inspections during and after the installation led to quick remedies and improvements. The solar panels were fitted quickly and efficiently and after some initial teething problems the whole system works perfectly.

I would highly recommend City Energy after my experience with them.
The whole project ran like clockwork and I was kept informed and up to date with every step throughout the installation. All the individual teams were professional and clean working.
Extremely satisfied with the end result and my overall experience with everyone involved.
Thank you.

City Energy recently completed work on my house, under the ECO4 Scheme, I feel they did a very good job. Firstly it was easy to set up the work to be done they did most of the paper work. They sent me an Email of all the dates, of when each tradesmen were coming every one of the tradesmen turned up on the day they said they would. They were eager to get on with the work and worked hard and left. The guys were all excellent tradesman very knowledgeable and did a great job following all the specifications required. There were a few problems but were sorted quickly. I don’t think you will find any other contractor who would do this type of work any better.

Absolutely wonderful experience with city energy, all work from electrician, solar fitter, and plumbers was carried out professionally and efficiently . I would like to mention that the plumbers Cameron and his apprentice Andrew went out of their way to make everything perfect.