City Energy Network Limited Reviews 

Very helpful and professional!!! Really happy 🙂
Thank you Jack Mcgregor!

Tony could not have been more helpful unlike the supplier EDF who’s complete ineptitude to sort or understand the issues was evident,
Tony listened and understood and made some logical changes so fingers crossed I now will only need to speak to EDF when really desperate, thank goodness there are still people about who care.

Just had our smart meter put in by Jack McGregor and he has done a fantastic job.
Lovely guy

don't answer their calls, put in solar panels in January still not working in March after lots of messages left they got back to me and a new inverter was fitted, working now. Tried to contact them for the certificate number but they never answer the phone, when they eventually did I was told it would be emailed to me by the end of the day, nearly two weeks and still waiting. contacting ombudsman now

I was left with no power for 20 hours by my electric company! They had promised someone would come out but no-one came. After a few more phone calls I was told someone would be out within 3 hours. I had been told this twice previously so wasn’t feeling too positive that anyone would turn up. After approximately 30 mins, I had a phone call from a friendly sounding guy that he was on his way to help. Jack McGregor arrived and was such a friendly happy chap, I had power again after approximately an hour, I had to have a new meter fitted! 5* experience

Excellent job. Efficiently completed and ensured everything was tiptop, including fixing a minor gas leak for us. Very good service.

A very helpful young man who answered all my daft silly questions very professional and he even swept up afterwards, thankyou Jack

City Energy .. the sub-con your company engaged is really super lousy.

1st appointment:
The guy came to check the site, then told us he couldn’t proceed as he didn’t not had his detector with him. No installation could be done because there is no dryer and heater.
Only then we knew the items do not come together unless we told them. (No explanation during our call for the 1st appointment)
The guy left and commented we wasted his time.
Hellloooooo, we took leave just to be there for u, and u said u forgot the detector, hence cannot proceed!! Who is wasting time..??

2nd appointment:
Called to confirm, and remind the related party to delivery heater n dryer together. We even reminded them to bring the detector their guy forgot to bring during the 1st appointment.
Guess what - never show up.
We took leave again for this appointment, and not even a call to say anything.

3rd appointment:
This guy brought the detector. Dryer n heater all came. (We reminded them again during the call)
The detector kept beeping, he’s not sure why, so he called his colleague to find out. He then said this thing is “骗人的” (useless). #cityenergy, if this detector is useless, why u left during my 1st appointment saying cannot proceed without this thing..?
This guy proceed to install the heater. But he said he dare not proceed with the wall mount bracket on the wall for the dryer.
Hello, he dare not proceed because he’s unsure or really cannot? We don’t understand. To make thing easy, he wanted us to get a standing rack, but he did not have it at this moment and we the owner has to call and make ANOTHER appointment.
U guys came unprepared..!? We made him call to deliver the rack. He then commented that we wasted his time.
He left and said he has another appointment.

The admin girl even said that, it is not their job to detect all these hidden pipes.
Again, then what is the use of the detector in the very first place?

Really bad experience. Throughout the whole period, we do not receive respond or reply from the admin girl when we messaged and called her.

Now I have to call the hotline and still waiting for their reply.

We were given a time of between 8 and 12 and the boys arrived at 8.15. They got straight on with the job and were professional and efficient throughout. They kept us informed of everything they were doing. They did have a problem with a pipe which was Imperial measurements but sorted it out very satisfactorily. They explained everything before leaving and made sure we understood. They left the area they has been working in clean and tidy. A job well done.

Very nice and friendly engineer, I got my smart metres fitted by Jack Mcgregor who was also very helpful and explained any questions I had really well. Very good work.

City Energy arranged the installation of Solar Panels - all went well on the day, Charlie kept us informed before and after the installation. Would have been handy if the scaffold had been removed a bit quicker, but experience suggests that scaffolders work to their own schedule

I was very impressed with the work and communication from City Energy. I was constantly updated on all the work carried out. This company seem efficient and professional. Happy to highly recommend them.

I cannot fault City Energy on the recent fitting of solar panels. I was kept well informed every step of the way and always by the same person, Charlie, who was friendly and polite and provided great customer service. The work was carried out quickly and professionally and all involved were friendly, informative and tidy.

Good contact with the organisers, contractors turned up on time and were quick and efficient, highly recommend them.

The installers were really nice and helpful it would have been quick but fore the sse being involved, but now up and running great job by city energy.

Very professional, clean and tidy. Really good process from beginning to end. Kept me up to to date with the process, all very efficient. Glad we had the solar panels installed.

Delighted! Great team sorted out my solar panels in a morning! 5 panels on my tiny roof ;) no problem for the team. Clean and tidy throughout and kept me informed of work during the process.
Thank you!

all work was carry out in a very professional way
all staff were very helpful

Excellent communication, everything went to plan and on time.

Absolutely amazing from start to finish. Applied for this in Dec last year and received confirmation that I qualified in January. It does take time for acceptance so you need to be patient. Once I accepted the offer everything moved very quickly. Healey co-ordinated absolutely everything from the Surveyor Darren and the scaffolding being erected on the same day. I was impressed that once the scaffolding was up the Solar Panels were installed within three days by Tim and Ash. Those guys were very professional and took the time to explain how everything worked and answered all my questions. Healey contacted me the next day to check if I was happy with the installation. I mentioned that my Sky dish had no signal so she offered to speak to someone in her office and get back to me. Healey returned my call a few hours later and advised the scaffolding would be removed the next day (usually takes a bit longer as they are so busy) as it turns out the wooden planks on the scaffolding were blocking the signal on my Sky dish. I would highly recommend City Energy as the customer service was first class from start to finish. Healey and the team were absolutely brilliant.