Customer for over 10 years. The best thing about City Hive is they always have the store owner at heart. It may take some hammering out to get your digital offering exactly how you want it -- but it's... See more
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SO I tried once the first time no call back response at all ok whatever few months later I try again system a bit better schedule online for demo. OK Great no confirmation emails calls nothing weird b... See more
Company replied
The platform definitely has merit- but... lacks ability to map out departments, etc from database. Too many items dont have UPC codes & adding tags & asking CH folks to make corrections just doesn't... See more
Company replied
We have been experiencing ongoing issues with getting access to your API information. Unfortunately, your support team does not seem to have a clear understanding of what an API is or how it functio... See more
Company details
Written by the company
City Hive is the leading e-Commerce, Mobile commerce and Data Platform in the Wine, Beer and Spirits business. Retailers, Wholesalers, Distributors and Suppliers are using the City Hive platform on a daily basis to increase sales, improve operations and have an effective and measurable reach out to their clients and partners. Our platform augments any website with a fully functional, universal point of sale and delivers targeted offers that can be sold directly to end users without redirection to a 3rd party site. The City Hive platform utilizes its patented technology along with location sensitivity, proprietary machine learning algorithms and data analytics in order to leverage the power of the company’s rapidly expanding retail partner network and enable the sale of wine and spirits online and in store. Our turnkey solution enables clients to utilize existing infrastructure to monetize content and sell more products at an increased efficiency.
Contact info
250 Greenwich St., 10007, New York, United States
- (917) 475-6618
- contact@cityhive.net
- cityhive.net
3.1
Average
30 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 month
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Great service!!!
October 6, 2020
Unprompted review
Reply from City Hive
Hey Steve,
Thanks for the awesome feedback! Let us know if there's anything that we can do to continue to help.
The City Hive Team
Excellent platform!
Our chain does over $300K through the City Hive platform per week. Excellent technology for all things ecommerce, marketing, inventory management, and more! The level of service City Hive provides is world-class. With City Hive's support, we are confident that we can navigate any changes that occur in the industry for years to come. I strongly recommend City Hive as a technology partner.
October 6, 2020
Unprompted review
Reply from City Hive
Hey Mike,
Thanks for the awesome feedback! Let us know if there's anything that we can do to continue to help.
The City Hive Team
I TOLD THEM MY PROBLEM!!
I was so grateful that I had a problem with my not so accurate with my inventory so occasionally I would get an order when my real stock was zero. I asked to have a no show for anything 3 or less until I get my inventory perfect. Problem solved in one afternoon!! Custom is a big deal!
October 6, 2020
Unprompted review
Reply from City Hive
Hey Paul,
Thanks for the awesome feedback! Let us know if there's anything that we can do to continue to help.
The City Hive Team
The platform has merit- but
The platform definitely has merit- but... lacks ability to map out departments, etc from database. Too many items dont have UPC codes & adding tags & asking CH folks to make corrections just doesn't fly. Communication too scattered, persons of contact seem too removed, no clear cut person to call to "get it done". Plenty of time, emails, and calls & still left with a product unable to get ready to turn loose on public. ALL tech companies say their products can, when they are incomplete or just can't...I hoped City Hive was different- but its not. Perhaps a full custom integration would've worked out?? Maybe CH is perfect for smaller stores w/ limited SKUs? Or maybe its just not suited for PA D's I dont know but it wasnt the experience I was hoping for.
October 6, 2020
Unprompted review
Reply from City Hive
Hey Charlie,
Thanks for the important feedback! We appreciate the detail and will use this as we continue to develop the platform further. Please let us know if you need anything from us in the future.
The City Hive Team
I've been using City Hive since June
I've been using City Hive since June. Their technology is excellent and their team is knowledgeable and really good to work with.
October 6, 2020
Unprompted review
Reply from City Hive
Hey Chris,
Thanks for the awesome feedback! Let us know if there's anything that we can do to continue to help.
The City Hive Team
lack of support.
October 6, 2020
Unprompted review
Reply from City Hive
Hey Alishawn,
Thanks for the important feedback. I'm glad we were able to chat yesterday and make some strategic plans going forward. Let us know if you need anything else from us!
The City Hive Team
Great customer service
Great customer service. Very patient as we are getting used to this new system. Great resources
October 6, 2020
Unprompted review
Reply from City Hive
Hey Gino,
Thanks for the awesome feedback! Let us know if there's anything that we can do to continue to help.
The City Hive Team
Great service and great employees
October 6, 2020
Unprompted review
Reply from City Hive
Hey Danielle,
Thanks for the awesome feedback! Let us know if there's anything that we can do to continue to help.
The City Hive Team
Excellent customer support, Great pricing
Excellent customer support. Highly recommend for small mom and pop stores. Easy to use, extremely fair pricing, and offers a professionally looking tailored website to increase sales.
October 6, 2020
Unprompted review
Reply from City Hive
Hey Kathryn,
Thanks for the awesome feedback! Let us know if there's anything that we can do to continue to help.
The City Hive Team
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