Citymove Reviews 9

Moving is a big stressful event, and as such you’d expect poor experiences during the move would be par for the course. During my move, the event went very well and the staff were great - it was what happened after the move that really let the company down. It started when they double charged us for the move, for me accidents happen and I’m happy to work through it, but after multiple calls (14 over 2.5 weeks) and emails (including to the CEO), we have never had anyone contact us to even discuss it, let alone investigate and credit the extra charge. They just seem to not consider their customers after they have got your money, and after being patient I’m at a loss to understand what I can even do in this situation - it feels like they are not contacting us as they hope we will go away and they get to keep the money ($2.2k+ by the way). Anyway, I would not recommend dealing with them at all, not because solely of my experience, but because it’s apparent the company’s corporate staff just don’t care.

Less than 24 hours prior to the move, I contacted them to confirm my job. I was informed that all was in place for 8am the following day - 3 men and an 8T truck. A few hours later, I received a call telling me that they could no longer do the job but they could subcontract my job to another company, who could do it for me. Not thrilled and left with no other option, I agreed. The job was completed fine (with 2 x 4T trucks and a lot of unnecessary stress) and cost me over $1,200. But here's the kicker.... Citymove then charged my credit card $50 for a referral fee!
BEWARE of booking with Citymove in Brisbane. They are a glorified agent for other removals companies and make money by on-charging a fee to unsuspecting Clients left with no other options.

Warning!! Do not use this company.
They move at a snail pace. A simple 5 hour job took 12 hours to finish.
Then they tried to charge us triple
We refused to pay and they then stole our furniture!
A few weeks later a charge cam through on our card.
So we paid money for them to steal from us!

The two men moved at glacial pace so it took at least an hour longer than expected. On top of that, they tried to over charge me for an extra hour too (not sure if by mistake or not). Will never use again or recommend.

Prompt service, helpful and friendly staff- from beginning to end- a great experience.

The 2 young workers were polite, efficient and careful. Couldn't ask for a better experience

Both removalists did an excellent and very fast
Job, and were certainly a couple we would recommend, to anyone who was looking for a removalist company.

It had been a smooth move. Great timing, time for values service.

The guys were great (Lucas and I forgot the other fella's name). Duty of care was there, great sense of humour and they worked like dogs after coming from another big job. Bonus points Lucas is one of the hottest men on Earth...