The garage is wonderful and the people are very kind. It was difficult yesterday morning because the facility was not adequately staffed to accommodate the Police Academy graduation and cars were line... See more
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Review summary
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Wish there had been more options available in the location that I was looking for. The garage attendant at the garage that I ended up using was very nice and my car was waiting for me at my pick up t... See more
Morning crew is great; took forever to get my car tonight for some reason. 2 people who arrived after me got theirs first. Maybe I drew a slow attendant? Normally tip at night but didn't because... See more
We stayed at the Element Times Sq and they wanted $70 for overnight parking across the street. I decided to lookup Citypark and iy was $29 prepaid on 41st. Easy decision, easy location.
3.6
Average
776 reviews
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Easily the worst garage we've ever…
Easily the worst garage we've ever used.
- Poor attendant always on his own
- 80% of the time car is not ready
- They just decided to charge 30% more and did not provide advance notice (mail with bill arrived when direct debit had already been done) violating FTC (and other) rules.
Been a customer for 4+ years.
May 1, 2025
Unprompted review
prebook easy process, great attendant
online process fairly simple and the attendant was friendly and accomodating. will park there again.
May 5, 2025
City Parking Lenox Hill
Parking proximity to MSK and the choice to make an on-line reservation for up to 12 hours or more. Also, when there was wrongful information given to me, the Manager was able to give me the correct information so that I could be able to contact City Parking Customer’s Service to resolve my matter.
May 1, 2025
Saturday night around Lincoln center
Saturday night around Lincoln center. The parking process was smooth and joyful. Great experience for our NYC concert trip.
May 4, 2025
Car delivered in minutes
With prepaid and giving them a time I was going to pick up my car-I was out in minutes after handing in my ticket.
May 4, 2025
Dropped the car off upon return he…
Dropped the car off upon return he scanned my receipt and I was away
Very simple and fast in and out
May 1, 2025
Don’t park here!
I prepaid for parking for an overnight parking due to my son having to have surgery. When I arrived to park the car the attendant was not friendly but insisted that I needed to tell him exactly what time I would be back to pick up my car. I told him I wasn’t sure as my son wa shaving surgery, he insisted on a time. So I guessed at one. Then I arrived at the parking garage to pick up my car and handed them the ticket. They charged me now which was more than the initial online price, but like most things I figured there was some sort of hidden charge with an online reservation. I paid then pulled up my cc statement checking to make sure I hadn’t previously paid, which I had. I showed the cashier and parking attendant and they said they cannot refund me and gave me no way to contact anyone to get a refund. They told me it was my fault for not showing them the QR code when paying. I had, in fact, shown them the QR code when checking in and they scanned it and handed me my ticket without mentioning that I would have to have them scan that again. Parking attendant walked away when asking him how to obtain a refund. Phone numbers do not work to contact anyone.
April 30, 2025
Unprompted review
The price was expensive for just a…
The price was expensive for just a couple of hours.
April 30, 2025
Smooth process
April 23, 2025
Very nice and good job.
April 26, 2025
Omar Capellan told my husband he won’t…
Omar Capellan told my husband he won’t park the car and called my husband a “Mexican POS” while pushing on my husbands chest. He made us miss time from a $500 show. Filed a police report. Pressing charges.
April 27, 2025
Unprompted review
This garage scammed us
This garage scammed us.
We prepaid on a parking app but they charged us at the garage and would not refund. The attendant walked away and wouldn’t give us a phone number or any way to resolve.
I’ve tried their phone # several times with no answer or voicemail.
Paid twice for same parking spot! Do not give them your business and if you prepay, be careful at pickup.
January 25, 2025
Unprompted review
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