City Parking Reviews 

776
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, most reviewers were somewhat happy with their experience overall. Many customers frequently praise the staff for being kind, friendly, efficient, and helpful. People also appreciate the quick and prompt service, especially when retrieving their vehicles. Reviewers often find the locations convenient and easy to access, with many noting reasonable pricing, particularly when prepaid. However, some customers also noted significant wait times for car retrieval, causing frustration. A few other people also felt that certain staff members were unprofessional or confrontational. Additionally, some reviewers reported being asked to pay extra fees despite having prepaid online and others experienced issues with tight spaces or difficult access at certain locations.

What people talk about most

Staff

Reviewers mention ambiguous feedback about staff, with many customers praising the staff as kind, friendly,... See more

Location

Clients share ambiguous opinions on location, with many reviewers appreciating its convenience for... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the efficiency, friendliness, and... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding rates reasonable and convenient,... See more

Payment

Users describe negative interactions with payment, often being forced to pay extra despite having prepaid... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The garage is wonderful and the people are very kind. It was difficult yesterday morning because the facility was not adequately staffed to accommodate the Police Academy graduation and cars were line... See more

Rated 4 out of 5 stars

Wish there had been more options available in the location that I was looking for. The garage attendant at the garage that I ended up using was very nice and my car was waiting for me at my pick up t... See more

Rated 4 out of 5 stars

Morning crew is great; took forever to get my car tonight for some reason. 2 people who arrived after me got theirs first. Maybe I drew a slow attendant? Normally tip at night but didn't because... See more

Rated 4 out of 5 stars

We stayed at the Element Times Sq and they wanted $70 for overnight parking across the street. I decided to lookup Citypark and iy was $29 prepaid on 41st. Easy decision, easy location.



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3.6

Average

TrustScore 3.5 out of 5

776 reviews

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3.6

All reviews

(776)

109 reviews in the last 12 months

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Rated 1 out of 5 stars

Better luck with street parking.

I reserved a spot online and arrived at my location. The attendant there wasnt very polite as I told him we had prebooked online. He advised that the lot is full and didn't bother with me. I had to tell him again that I prepaid and he said to call for refund. I insisted and he finally accepted my reservation. However, my car was not parked in the lot but rather just lefted on the street unattended. When I arrived to pick up car a few hours later, he first gave me the wrong keys and then didn't bother to get the car for me. He just handed me the keys and left and I had to walk down the block to retrievet car.

May 20, 2025

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