The apartment was perfectly located within walking distance of all London’s major attractions in a safe area of mostly office buildings. The noise ceased early at the 2 wine bars close by. It was clea... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- Short Term Apartment Rental Agency
- Apartment Rental Agency
- Condominium Rental Agency
- Property Management Company
Written by the company
City Relay is the easiest way to make the most out of your property in London. Rent your property with us and enjoy a hassle-free life! We are London's most trusted property management company and letting agency well established since 2015. City Relay specialises in flexible letting where we blend short, mid and long lets to optimise your return which is usually 30% - 40% more than normal high street lettings.
Contact info
First Floor, 10 Cromwell Pl, South Kensington, SW7 2JN, London, United Kingdom
- 020 7993 5693
- info@cityrelay.com
- cityrelay.com
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This was a home
This was a home
Had everything we needed
The space is so beautiful and I left some fresh flowers behind because I really loved the plants. Very beautiful and worth every penny spent
Perfectly located and clean
The flat was perfectly located and spacious. Very clean and well stocked with everything we needed. They were responsive with our request for early check-in which made our first day more enjoyable after a long overnight flight. Our family of four enjoyed the outdoor garden and spacious dining and sitting areas. Highly recommend this property!
Loved our stay!
This property is ideally located and beautifully appointed. Very comfortable beds and spacious main living area! We had 4 adults staying and never felt cramped or in each other's way.
The kitchen was well furnished, user friendly, and clean.
The large windows were fantastic for air flow and natural light. I might add a fan for the lower level bedroom to help with hot evenings.
Great area and easy to get to the tube and the restaurants etc.
City Relay was very responsive and helpful - they helped us with a last minute check-in and a super early check out -
The apartment is located in a very…
The apartment is located in a very convenient area for reaching the city's main attractions. It's very quiet, spacious, and spotlessly clean.
Communicating with the hosts was very easy and quick.
We'll definitely choose it again when we return to London!
Favorite AirBnB EVER
This place was our favorite airbnb ever!!(and we stayed in a lot of them!) A beautiful, clean, spacious apartment in an excellent location. Are hosts? We're very kind and available to answer questions. I highly recommend!!
Positive experience
Good welcoming, nice apartment and instructions clear.
The property exceeded expectations
The property exceeded expectations. It was exceptionally clean, well-equipped, and very comfortable. The location was convenient yet peaceful, and the host provided excellent communication and hospitality throughout my stay. I would highly recommend this property and would not hesitate to return in the future.
A tranquil and charming place.
It was a family trip and really liked the cottage. It has that typical English charm with well-equipped rooms. I might not recommend it for elderly people or those who have difficulty with stairs, as there are quite a few and they’re narrow. The bathroom is perfectly adequate. The kitchen is fully equipped. It’s very well located if you’re looking for peace and quiet – a calm area with great connections.
Amazing property.
Amazing property.
Perfect location.
Clean and comfortable .
The company was easily reachable.
Saadiqah was very helpful
Saadiqah was very helpful and accommodated the viewing at a convenient time for both parties as well as answered any questions that I had. Overall I had a very positive experience.
Clean and convenient
Very nice studio apartment on Harley St. Clean and easy to navigate. Has all the essentials needed, as well as a wide screen TV and refrigerator, dishwasher, etc. Would stay again.
Excellent customer experience
Akim offered extensive information and advice on managing my property, laying out all the options very clearly and transparently, he even came to see the place in person and meeting him was a real bonus in the quality of his customer service. Highly recommend City Relay!
Amazing experience!
We had an amazing stay at this apartment! Everything was super clean, comfortable, and exactly as described. The place had everithing we needed and more. The area is absolutely fantastic: vibrant, safe, and full of restaurants, shops, and places to explore. Highly recommended!!
Pleasant experience
I’m renting a flat in Hackney through City Relay and Gean has been managing my rental requests since I’ve moved in. Gean has been quick with my requests and have helped with everything so far, small and larger repairs and request as well.
Fantastic apartment in London
I decided to spend my family vacation in London. We were looking for an apartment for 5 people for a long time. After a long search, we came across the City Relay apartment. It was a bull's eye! Full professionalism in every respect. The cleanliness of the apartment at the highest level. The equipment, quality, decor and location will satisfy everyone. We are very happy with the wonderful vacation, and thanks to City Relay it was even better. Thank you and we recommend you to everyone who is looking for a wonderful, safe apartment at a good price.
they are so proffesionals!!!
Great hosts.
Great hosts.
We had an amazing experience in the apartment in London.
Thanks for having us.
The apartment was great
The apartment was great. Good location and it had anything you might need. City Relay was very responsive and quickly replied for any minor issue or doubt
Very nice stay
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








