City Relay Reviews 2,396

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 267 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent location of the properties, often highlighting their proximity to major attractions, public transport, and vibrant neighborhoods. Many people also commend the staff for their helpfulness, professionalism, and efficient service, making check-in and communication smooth. The quality of the facilities, including cleanliness, comfortable beds, and well-equipped kitchens, is frequently mentioned as a significant positive. However, some customers also noted issues with property management, citing a lack of transparency, disorganization, and unresponsiveness in addressing concerns. A few reviewers reported significant damage to their properties and dissatisfaction with how these incidents were handled, leading to financial and emotional distress.

What people talk about most

Location

Clients share positive opinions on location, frequently highlighting its convenience and accessibility. Many... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's professionalism,... See more

Facilities

Consumers find facilities to be positive, often describing them as clean, comfortable, and well-equipped,... See more

Service

Reviewers highlight positive aspects of service, with many praising the helpfulness and professionalism of... See more

Quality

People report positive experiences with quality, consistently praising the cleanliness and comfort of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The apartment was perfectly located within walking distance of all London’s major attractions in a safe area of mostly office buildings. The noise ceased early at the 2 wine bars close by. It was clea... See more

Rated 5 out of 5 stars

The home is located in a beautiful neighborhood (Harlem Street). It’s an area known for its clean and peaceful atmosphere, with many of the country’s top doctors’ clinics nearby. Yet it’s only a 3... See more

Rated 5 out of 5 stars

We had an excellent stay at the Fulham Residences for 20 days. Check-in was smooth, the apartment was clean and spacey, furnished with new and stylish furniture and had a fully equipped kitchen. It pr... See more

Rated 5 out of 5 stars

This was an amazing location and an amazing apartment. There are three levels which allows you to be apart from your party or altogether on the first floor. The apartment was well equipped, the shower... See more


Company details

  1. Short Term Apartment Rental Agency
  2. Apartment Rental Agency
  3. Condominium Rental Agency
  4. Property Management Company

Written by the company

City Relay is the easiest way to make the most out of your property in London. Rent your property with us and enjoy a hassle-free life! We are London's most trusted property management company and letting agency well established since 2015. City Relay specialises in flexible letting where we blend short, mid and long lets to optimise your return which is usually 30% - 40% more than normal high street lettings.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

This was a home

This was a home
Had everything we needed
The space is so beautiful and I left some fresh flowers behind because I really loved the plants. Very beautiful and worth every penny spent

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Perfectly located and clean

The flat was perfectly located and spacious. Very clean and well stocked with everything we needed. They were responsive with our request for early check-in which made our first day more enjoyable after a long overnight flight. Our family of four enjoyed the outdoor garden and spacious dining and sitting areas. Highly recommend this property!

August 17, 2025
Unprompted review
Rated 5 out of 5 stars

Loved our stay!

This property is ideally located and beautifully appointed. Very comfortable beds and spacious main living area! We had 4 adults staying and never felt cramped or in each other's way.
The kitchen was well furnished, user friendly, and clean.
The large windows were fantastic for air flow and natural light. I might add a fan for the lower level bedroom to help with hot evenings.
Great area and easy to get to the tube and the restaurants etc.
City Relay was very responsive and helpful - they helped us with a last minute check-in and a super early check out -

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

The apartment is located in a very…

The apartment is located in a very convenient area for reaching the city's main attractions. It's very quiet, spacious, and spotlessly clean.
Communicating with the hosts was very easy and quick.
We'll definitely choose it again when we return to London!

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Favorite AirBnB EVER

This place was our favorite airbnb ever!!(and we stayed in a lot of them!) A beautiful, clean, spacious apartment in an excellent location. Are hosts? We're very kind and available to answer questions. I highly recommend!!

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

The property exceeded expectations

The property exceeded expectations. It was exceptionally clean, well-equipped, and very comfortable. The location was convenient yet peaceful, and the host provided excellent communication and hospitality throughout my stay. I would highly recommend this property and would not hesitate to return in the future.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

A tranquil and charming place.

It was a family trip and really liked the cottage. It has that typical English charm with well-equipped rooms. I might not recommend it for elderly people or those who have difficulty with stairs, as there are quite a few and they’re narrow. The bathroom is perfectly adequate. The kitchen is fully equipped. It’s very well located if you’re looking for peace and quiet – a calm area with great connections.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Clean and convenient

Very nice studio apartment on Harley St. Clean and easy to navigate. Has all the essentials needed, as well as a wide screen TV and refrigerator, dishwasher, etc. Would stay again.

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer experience

Akim offered extensive information and advice on managing my property, laying out all the options very clearly and transparently, he even came to see the place in person and meeting him was a real bonus in the quality of his customer service. Highly recommend City Relay!

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience!

We had an amazing stay at this apartment! Everything was super clean, comfortable, and exactly as described. The place had everithing we needed and more. The area is absolutely fantastic: vibrant, safe, and full of restaurants, shops, and places to explore. Highly recommended!!

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Pleasant experience

I’m renting a flat in Hackney through City Relay and Gean has been managing my rental requests since I’ve moved in. Gean has been quick with my requests and have helped with everything so far, small and larger repairs and request as well.

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic apartment in London

I decided to spend my family vacation in London. We were looking for an apartment for 5 people for a long time. After a long search, we came across the City Relay apartment. It was a bull's eye! Full professionalism in every respect. The cleanliness of the apartment at the highest level. The equipment, quality, decor and location will satisfy everyone. We are very happy with the wonderful vacation, and thanks to City Relay it was even better. Thank you and we recommend you to everyone who is looking for a wonderful, safe apartment at a good price.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

The apartment was great

The apartment was great. Good location and it had anything you might need. City Relay was very responsive and quickly replied for any minor issue or doubt

February 8, 2025
Unprompted review

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