CITYROW Reviews 

I have used Cityrow for a couple of years now, and their app experience, tied into Waterrower's Bluetooth app, works great. They have scheduled content that keeps a variety in an otherwise boring rowing workout.

I ordered CITYROW from their direct website, and while there were some hitches doing that, I'm giving the review a 5 stars because of how incredible their customer service has been. Namely, Krista. I sincerely hope she gets some kind of bonus for this review. She went out of her way, on several occasions to check in with me and ensure that the quality of the product endured. I had a very one-off incident where I was missing a singular bolt. Krista immediately sent out the missing piece to me. I've spoken with her via email several times now, and each time she was extremely knowledgeable, quick to come up with a solution, and sent helpful tips and tricks along the way so that I could use my row machine. She always returned my emails quickly, if not momentarily, from when I sent them. It's so refreshing, in this day and age, to actually get customer service, let alone exceptional customer service. I can't say enough about Krista. Now, I'm loving my CITYROW rowing machine. I can't wait to jump on it and try a new instructor or new class each morning. Thanks again, CITYROW (Krista)!!!

I usually read reviews before purchasing a product, but don't usually leave a review. However, I had such a good experience with CITYROW's customer service that I feel I need to share it. When our rower came, the power supply was cracked. I sent an email and a photo and got a very quick response! A new power supply arrived in less than a week. We also had an issue with the tablet shutting off. They helped me trouble shoot it and they made sure they were going to get to the root of the problem instead of just replacing part after part until it worked. We narrowed it down to one part and they sent it right away. We replaced it and it's worked great since. We love the product and are super happy with the customer service!! It's likely the best customer service I've ever experienced. IF you should have an issue, it will be taken care of quickly and professionally. Thanks!!

New CityRow Max Owner:
Krista and Sarina provided exceptional customer support; helping me select, order and set-up my new rower.
Product craftsmanship is unmatched, rower size fits perfectly in my 1,200 sq ft condo and the modern design is like a piece of art blending into the room.
My only regret is not purchasing one sooner.

I didn't know how much I loved rowing until Cityrow. Now I'm hooked. Can't recommend it enough.

I use the City Row app almost daily. The active and restorative yoga programs are well balanced and the instructors are engaging. Erg work is very manageable and I like the smooth quietness of their water tower over the traditional erg. Keep up the great work!

It is a nice workout! Strong build and comfortable. Only one thing I feel could be improved. A nice video of water or something when your not watching a lesson. I love to have something scenic to view not just a blue screen with my stats... make me feel I am actually out there rowing! Other than that its cool and based on other water rowers I researched this is still the one I would have picked.

I love CITYROW!! I’ve contacted customer serious several times with questions and I’ve always been impressed in getting a super quick response back from them.

The row machine itself is excellent quality and I’m so happy I chose CITYROW over the other types of rowers out there.

The live classes are so fun and motivating. It feels like I am being recognized by the coaches giving me shout outs too- it makes me even more motivated and work out harder!

LOVE MY CITYROW...... I will say that I wish the music in the back ground was a little better and not so much talking and more rowing.......
But still great and happy I purchased it...

I'm never going to look forward to exercising, but CityRow gets me as close as possible. Our family actually subscribes to another app and I get Apple Fitness for free, but I'm almost exclusive to CityRow.

I love the very chill vibe, and the focus on pushing ourselves and getting stronger and celebrating what our bodies can do rather than punishing them.

The rower itself is smooth and sturdy compared to other brands I've tried. Any minor issues I've had were quickly resolved.

The product arrived broken and the customer service was awful. My husband had to reschedule wire the entire unit to make it work I want my money back.

Delivery took longer than the promised 4 week timeframe. It took 8 weeks and when I emailed customer service, they said they changed the timeframe to 8 weeks and realized they didn’t change it on the confirmation email I received. I went back and forth with their customer service a few times where they said it would be delivered the following week, which then I would wait until said week and I still had not received.

I had issues with the rower where there was a screw sticking out when assembled and customer service said it was because of the way we put it together. We followed the directions as provided but there was still one nail that would not screw all the way because there were issues with the threading. Customer service kept asking us to retry various steps and was avoiding to answer whether or not they could replace the machine or send someone out to fix it. Because of the screw issue, when using the rower, that problem screw started to crack the wood. The foot rest area was also not very secure where I felt it jiggled more than what I was used to on other rowers.

Lastly, I was promised a Manuka mat when ordering as a special promotion. They never sent it and when I asked them about it, they responded by saying they would send it out “next week”. It never got sent.

I would not recommend this rower based on quality and level of service. We returned it and got a refund, but it was not an easy process in getting a correct shipping label from the company to send back. My overall experience was poor.

Where to start? Order took way longer than they said, then when it did ship I received no warning and it arrived in multiple shipments spread out over a week. Front arm bracket that is supposed to hold media device/tv was manufactured incorrectly, with one side of the metal bracket that bolts to the base made longer than the other. Attempted to explain the problem to them and they just sent me another arm which wasn’t the actual problem. Tried again and sent pics and was told I should just disassemble and reassemble, even though that would also not fix it as one side of the metal bracket they provided (already assembled mind you) was just plain old longer than the other side. Then I gave up. I just use the machine without the tv and didn’t sign up for their classes. So far the machine is fine. Though at max water level it doesn’t supply as much resistance as I had hoped.

I wanted to love CR more. The rower came in and the top deck was broken and wouldn’t record any stats. The new top deck came in and works-ish. I still don’t get a split time. It’s entirely too expensive for a product that only works “maybe”. I’m disappointed. I want to row more, but I’m just discouraged.

The live classes have been amazing! We could not be happier that we went with cityrow over peloton! Not only do I feel stronger, but rowing is just magical! Even my 8 year old son loves getting on to free row! As a family we are obsessed with our cityrow go! I feel like New Years resolutions may be much easier to keep this year! I also feel so much strong when running! I used to joke that running was cheaper than therapy… but now I have cityrow and the amazing team there!!! Totally better than therapy!!!

We LOVE the cityrow go!!!!

The rowing machine and the classes have been great. Just a feedback on some of the instructors if they can be more instructive when we are doing the class especially when we can’t look at the screen.

Knowing that the City Row customer service team is, not only quick to respond to tech and hardware issues, but equipt to solve them delivers incredible value! I started rowing because of the efficient and effective workout, and I've stuck with City Row because I know their team will support me in making sure that the money I spend on my workout routine is well spent, and nothing will stand between me and an incredible at-home fitness experience!

The product looks great. Easy to assemble. The water filling process seemed a bit tideous but it’s possible I didn’t do it properly.

Sadly I’ve not gotten started. I assumed I had to pay extra for the online classes… and I’ve not had the additional funds.

Even sadder 😩I’ve not used my rower once. No fault of Cityrow. I do hope to get started within the next couple weeks, I just wish I had starting point to reference as far as proper form, technique, etc.

I really like the rower and I've used it quite a bit since August (144k meters). This is my first rowing machine, so I can't compare it against anything else. I had a few issues at first - the foot board cracked and the sensors wouldn't sync up and needed to be replaced. Customer service was spot on and had new parts sent out super fast. I sit in a chair most of the day and this machine has really helped to strengthen my back and core - more than I even expected. Overall, I have no regrets with this purchase.

Monitor doesn’t work / arrived damaged. I’m paying monthly for a service I can’t really use, so that’s a bummer.